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Name:
matt00
Status Level:
Community Specialists Community Specialists (3,230 points)
Occupation:
Support Communities Specialist
Homepage:
http://www.apple.com

matt00's Products

iPhone 5s, iOS 7.0.2

Recent Activity

matt00 replied to Mavericks MacBook Pro won't reconnect to home WiFi after sleeping

"Hey coastalcutt,     Thanks for the question. I understand you are experiencing issues with Wi-Fi connectivity on your Mac. The following ar"

in MacBook Pro 1 replies
47 minutes ago
matt00 replied to iii m nt able to conect my i phone 5 to my laptop

"Hello tanveer sheikh,     I understand that your iPhone is not connecting to iTunes. The following article may help to resolve your issue:  "

in Using iPhone 2 replies
1 hour ago
matt00 replied to iMessage only going MacBook and not iPhone

"Hey htalbot,     Thanks for the question. Is your phone number associated with your Apple ID for use with iMessage? If not, it sounds like t"

in MacBook Pro 1 replies
1 hour ago
matt00 replied to Changed region and all my purchased apps are gone.

"Hey appleroapple,     Thanks for the question. When you change the country of your iTunes Store account, you won’t see the items you purchas"

in iTunes Store 1 replies
1 hour ago
matt00 replied to TS5179 photos are not being transferred to my pc

"Hey JBCulverCity,     Thanks for the question. Hopefully I can clear up any confusion. iCloud backup will back up your camera roll, but it w"

in iCloud on my PC 1 replies
1 hour ago
matt00 replied to My Nano has frozen completly

"Hey Dancerlin,     Thanks for the question. You are definitely on the right track. If your iPod is not recognized in iTunes for Windows when"

in iPod nano 1 replies
2 hours ago
matt00 replied to My iphone wont make sounds any more

"Hey M Butalak,     Thanks for the question. Based on the information you have provided, it sounds like the following resource may help to re"

in Using iPhone 1 replies
3 hours ago
matt00 replied to HT1414 I forgot my iphone password.  How do I get it?

"Hey JetBrad,     Thanks for the question. If you have forgotten the lock passcode for your iPhone, the following resource provides a few sol"

in Using iPhone 1 replies
3 hours ago
matt00 replied to New phone synced to invalid Apple ID

"Hey megber,     Thanks for the question. The following resource may provide a solution:   iOS 7: If you're asked for the password to your pr"

in Using iPhone 1 replies
3 hours ago
matt00 replied to setting up two phones on itunes?

"Hey emmasheezel,     Thanks for the question. The following resource outlines how to use multiple iPhones with one computer:   How to use mu"

in Using iPhone 1 replies
3 hours ago
matt00 replied to I have an iphone 3, I'm not receiving some messages sent to me. At the moment it seems to only be from one person. They receive my messages fine, and their iphone says that their message has been sent to me. Help!

"Hey cindidc,     Thanks for the question. I understand you are unable to message a specific contact. The following resource provides trouble"

in Using iPhone 1 replies
3 hours ago
matt00 replied to I want to sync calendar 's iphone to computer M

"Hey Jiranut,     Thanks for the question. The easiest way to sync calendars with your computer would be to use an Internet Service. Apple of"

in Using iPhone 1 replies
3 hours ago
matt00 replied to I need to reset my security question but i dont have the other email that will reset it :( pls could u help !!

"Hello FatimahDarweesh,     Thanks for the question. If you do not have access to your rescue email address, you'll need to contact iTunes St"

in Using iPhone 1 replies
3 hours ago
matt00 replied to My Apple air will not start after I put my password

"Hey Nareshfromqld,     Thanks for the question. I understand you are experiencing issues with your MacBook Air. To troubleshoot these issues"

in MacBook Air 1 replies
3 hours ago
matt00 replied to I cannot use the front camera since I install the IOS 7 on my IPhone 4S

"Hey Kenny Man,   Thanks for the follow up! If your issue persists after following the above resource, you may find more information by using"

in Using iPhone 3 replies
4 hours ago
matt00 replied to iPhone/iPad can use Airplay with Apple TV; Mid 2012 Macbook Pro/MacBook Air cannot

"Hey thellamaPod,   Thanks for the follow up! If your issue persists after following the above resource, you may find more information by usi"

in Using Apple TV 3 replies
4 hours ago
matt00 replied to HT1657 I rented a movie but the picture is unviewable? What do I do?

"Hey Brad,     Thanks for the question. I understand you are experiencing issues with iTunes when viewing a movie rental. Let’s see if we can"

in iTunes Store 1 replies
20 hours ago
matt00 replied to had to uninstall itunes and now can't reinstall because it states apple application support cant be found

"Hey idocliz,     Thanks for the question. I understand that you are experiencing issues installing iTunes. The following resource may provid"

in iTunes for Windows 2 replies
20 hours ago
matt00 replied to iPhone 5s mail not working with gmail

"Hey karellan78,     Thanks for the question. You are in luck! We have a resource that deals with this specific issue. If the issue is isolat"

in Using iPhone 1 replies
20 hours ago
matt00 replied to iPhone/iPad can use Airplay with Apple TV; Mid 2012 Macbook Pro/MacBook Air cannot

"Hey thellamaPod,     Thanks for the question. The following resource provides troubleshooting information for AirPlay Mirroring in OS X. Usu"

in Using Apple TV 3 replies
21 hours ago
matt00 replied to purchesed album does not have full songs

"Hey Kirennnn,     Thanks for the question. I understand you are having issues with a couple of songs you recently purchased/downloaded. It m"

in iTunes for Windows 1 replies
21 hours ago
matt00 replied to iMessage Identification Problem on iPad Mini only

"Hey James Diefenderfer,     Thanks for the question. It sounds like one of two things is happening:   A) Your wife is signed into your Apple"

in Using iPad 1 replies
22 hours ago
matt00 replied to Maverick upgrade shutting down Mac

"Hey TURZ,     Thanks for the question. The following article may be a good place to start:   OS X: When your computer spontaneously restarts"

in OS X Mavericks 1 replies
22 hours ago
matt00 replied to HT1535 I want to delete all of the music on my iPhone and reload from a new iTunes library on a new computer

"Hey finterra,     Thanks for the question. With iOS 7 you can now delete your entire music library from your device. Simply navigate to Set"

in iTunes for Windows 1 replies
22 hours ago
matt00 replied to HT1906 I registered a digital copy on disneymoviesanywhere and connected with my itunes account but can't find the movies on my itune account.  Just want to download the movie onto my ipod touch.

"Hey cptniemo,     Thanks for the question. Connecting your iTunes Store and Disney Movies Anywhere accounts should sync all of your eligible"

in iTunes Store 1 replies
22 hours ago
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