5 Replies Latest reply: Aug 23, 2007 5:04 PM by Bob Venable
Ronn1962 Level 1 (0 points)
When I click on the update on the Itunes program. i get the unknown error message. Any idea what causes this? Any help would be appreciated.

HP Pavilion   Windows XP  
  • hello.world.how.are.you? Level 1 (0 points)
    Hmm....could you post the exact message?
  • Ronn1962 Level 1 (0 points)
    There was a problem downloading the Ipod software for the ipod "John Jackson's Ipod" an unknown error has occured


    make sure your network settings are correct and your netword connections are active, or try again later.

    HP Pavilion   Windows XP  
  • Bob Venable Level 1 (0 points)
    Hi,
    I am having the same problem. My network connection active and I can play itunes radio, safari, etc. But I have tried downloading the ipod software update six times, it downloads each time to the end and then gives the (-48) error message. The network connection seems to be active and okay for other tasks.

    I rebooted the nano, freed up space - still the same error message. Any ideas?
    Thank you, Bob
  • Bob Venable Level 1 (0 points)
    More info - I have changed the timezone on the mac to PDT, restored the nano to factory settings and reloaded the original 1.1.1 software, the nano is now empty. I have toggled the hold button on top of the nano.

    i am on the latest itunes (7.3.2 (6)), mac 10.4.9, have unplugged all other USB devices except keyboard and mouse.

    Thank you, Bob
  • Bob Venable Level 1 (0 points)
    Hi,
    I found the below post which solved my (-48) and 1453 errors while trying to update nano second generation software.

    http://docs.info.apple.com/article.html?artnum=304309

    Follow the instructions carefully - including unplugging nano and restarting itunes.
    Thank you to those who found and posted that update.
    - Bob