Disk Utility sees problem invisible to Disk Warrior?

Hi all,
In brief: Disk Utility seems to think I've got a big problem, Disk Warrior seems to be unable to fix it.

More detail: I ran verify disk from Disk Utility and was told I needed to repair my startup volume. So I ran Disk Utility's repair disk function from the install CD and it was unable to repair the disk. It was also unable to repair permissions.
So I reached for trusty Disk Warrior and ran that. It rebuilt the directory, reporting various changes, eventually ending with zero errors. That should have fixed it, right?
But then I re-ran Disk Utilty and was told, again, that the disk needed to be repaired.
Here's what happened when I ran DU's repair function from the install CD:
- I selected only the volume containing Mac OS X for repair and Disk Utility reported there's an "invalid leaf record count (it should be 3 instead of 525) and also that '1 HFS volume repaired' but '1 HFS volume could not be repaired'. (I'd selected only my startup volume).
- The verify disk function reports the same
- The repair disk permissions function cannot complete its task. Its error message reads: "Disk Utility internal error: disk utility has lost its connection with the disk management tool and cannot continue. Please quit and relaunch disk utility."
So, I ran Disk Warrior AGAIN (2nd time) and sure enough, it reports that it successfully rebuilt the directory but that the rebuilt version has no changes from the original version (meaning it's ok, right?).
Needless to say, if my startup disk DOES need repair, I want to do something about it. But does it need repair? And if Disk Warrior can't fix it, what can? Could it be that Disk Utility is seeing a problem that's invisible to Disk Warrior?
By the way, I ran DW's manual diagnostic and it said the drive itself was operating normally.
Very grateful if any of you can give me some insight into this.
Jason
Dual G5 2.5Ghz 2GB RAM, Powerbook G4 1.33Ghz, iPod 60GB Mac OS X (10.4.8) 500GB internal HDD

Posted on Jun 19, 2007 12:42 PM

Reply
17 replies

Jun 19, 2007 1:40 PM in response to Tom Hiscox

Hi Tom,
Yes, I installed Adobe CS3 yesterday, just before this all happened. But they seem to be working fine. In fact, the only 'symptom' I've noticed (other than DU telling me dire things about my startup volume) is that I get the spinning beachball quite a lot in Finder. But even that's improved now. Mysterious!

Jason

Dual G5 2.5Ghz 2GB RAM, Powerbook G4 1.33Ghz, iPod 60GB Mac OS X (10.4.8) 500GB internal HDD

Jun 20, 2007 2:33 AM in response to Jason Woolfe

Update: symptoms seemed to be occurring (like VERY sluggish Finder) so I installed the 10.4.9 PPC combo update. Disk Utility still says 'underlying task reported failure on exit'.
I had emailed Alsoft (makers of Disk Warrior) who replied to say DW was working perfectly... but I'm not convinced they'd read my email fully. (Trying to sort out which bits of this are a distraction, I think first to go are the things about permissions - that seems to me unlikely to be a problem now because I've successfully run repair permissions from Onyx and Preferential Treatment reports that everything's fine on the system preferences.)
The thing I keep coming back to is that 'underlying task reported failure on exit' message in DU which also says 'incorrect number of extended attributes'.

Anyone?

Dual G5 2.5Ghz 2GB RAM, Powerbook G4 1.33Ghz, iPod 60GB Mac OS X (10.4.8) 500GB internal HDD

Jun 20, 2007 2:41 AM in response to Jason Woolfe

Hi Jason,

Have you run "Apple Hardware Test"?

If CD's came with your computer it is on a CD labeled "Hardware Test" To test with CD, insert the CD and restart holding the "c" key until you see the spinning gear.

If DVD insert DVD then:

1. Turn on or restart the computer.

2. Immediately press and hold the Option key. After a few seconds, the Startup Manger screen appearsThe Startup Manager scans for available volumes.
3. Optional: Clicking the circular arrow rescans for other volumes, including NetBoot Server volumes. You can eject any disc in the drive or open an empty tray-loading drive by holding down the Command (Apple) and Period (.) keys. The Command-Period key combination will also close the drive. After inserting a CD capable of starting up your computer, you could rescan for volumes.
4. Click the startup volume you want to use. "Hardware Test"

If hardware test does not mount or does not run bring the computer to Authorized Apple Repair.


User uploaded file
-mj
macjack@gmail.com

Jun 20, 2007 5:27 AM in response to Jason Woolfe

Jason,

Just a thought...

Although I didn't see you mention which of your computers was having trouble, your Dual G5 2.5 Ghz or your Powerbook G4 1.33 Ghz, it may be a moot point. A check of the specifications indicates that there were models of each which shipped with Panther installed.

If this is the case, you'd want to make certain not to try and use the Panther install disk's version of Disk Utility to repair your disk. Instead make sure you're running Disk Utility booted from the Tiger install disk. Documentation can be found here.

I mention this because a nearly identical situation arose here with my iMac, which shipped with Panther, seemingly not communicating with my Tiger-compatible version of DiskWarrior (ver. 3.0.3). Repairing the Disk with the proper (Tiger) install disk's version of Disk Utility solved the problem -- no errors, disk repaired.

Additionally, I wouldn't try to repair my directory with DiskWarrior until and unless the Tiger install disks's version of Disk Utility reports that everything's okay.

Good luck!

Regards, Andrew99

iMac 1 GHz Flat Panel 15" PPC 768 MB RAM Mac OS X (10.4.9)

Jun 20, 2007 5:56 AM in response to macjack

Hey thanks for the idea, macjack.
I tried the test on Disk Warrior (the manual diagnostic tab) and it said everything was fine... but it looks to me as if it's just checking the SMART status ("verified").
I ran the extended test in Apple Hardware Test (1hr+ ) and the results looked fine ("The extended test has been completed and no hardware problems have been found.")

Then I thought that maybe my copy of Disk Utility might be damaged, so I trashed the plist but it's made no difference: it's still reporting underlying task reported failure, and inaccurate extended attributes.
This time I watched Activity Monitor while it was running, and noticed that fsck_hsf ran smoothly throughout the process while Disk Utility went red and non-responsive fairly quickly, before the failure message came up.
Does that offer a clue?

Thanks for your help


Dual G5 2.5Ghz 2GB RAM, Powerbook G4 1.33Ghz, iPod 60GB Mac OS X (10.4.8) 500GB internal HDD

Jun 20, 2007 6:19 AM in response to Andrew99

Hi Andrew,
Many thanks for this idea. The problem's on the G5 that shipped with Panther installed and now that you mention it, I've been using DU from the install CDs (ie original, Panther ones) not from the Tiger DVD.
It's unbelievably annoying, but the reason I did this was because I've just been out of the country for 3 months - I took my laptop and the Tiger DVD with me in case of problems and posted it back to myself in the UK but it's now being held by customs who want me to pay import tax on it! I'll be able to sort this out, but that's why I reached for the old CDs.
Anyway, but I'm not certain this would help because I get the same result from DU on the CD and from DU run ('verify') internally. They both quote the same 'incorrect number of extended attributes' and give the same failure message.
As for not using Warrior (v3.0.3) until after DU reports that everything's ok, I'm afraid it's too late for that.





Dual G5 2.5Ghz 2GB RAM, Powerbook G4 1.33Ghz, iPod 60GB Mac OS X (10.4.8) 500GB internal HDD

Jun 20, 2007 7:24 AM in response to Allan Eckert

Hi Allan,
Sure thing. Here's the business.

Disk Warrior (v3.0.3)
DW reports that it's successfully rebuilt a new directory each time I run it. I've run it three times now. The first time, there were differences between the original directory and the rebuilt version and it displayed a message coloured red describing this. On the subsequent two occasions, it has displayed a message coloured green and said there are "no changes to the number or contents of the files and folders" in the rebuilt directory.
DW's manual diagnostic reports that the drive itself is "operating normally."

DU
Running DU internally (from the volume that also contains 10.4.9), it can only 'verify', of course. The volume's name is 'G5 hard drive'. The full message is:

Verifying volume “G5 hard drive”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
%)
Checking Extended Attributes file.
Incorrect number of Extended Attributes
Checking volume bitmap.
Checking volume information.
d.",1)
G5 hard drive
Error: The underlying task reported failure on exit

1 HFS volume checked
Volume needs repair

Running DU (repair disk) from the install CD (for Powermac G5, OS X 10.3.5) produces the following report:

Repairing disk for "G5 hard drive"
Checking HFS plus volume
Checking extents overflow file
Checking catalog file
Checking multi-linked files
Checking catalog hierachy
Checking extent attributes file
Invalid leaf record count
(It should be 3 instead of 422)
Repairing volume
The volume G5 hard drive was repaired successfully

Repair attempted on 2 volumes
1 HFS volume repaired
1 HFS volume could not be repaired



So let's say that DW is doing it all right, and the copy of DU on the install CD (10.3.5) is producing an inaccurate result because it doesn't match up with Tiger, I can understand that. But why would the same problem come up with DU run internally from (in the course of the last 24 hours) both 10.4.8 and 10.4.9 (because the problem survived my upgrade)?
On the other hand, Allan, possibly DW isn't the right tool for the job. In that case, do you know what is?

Thanks,

Jason



Dual G5 2.5Ghz 2GB RAM, Powerbook G4 1.33Ghz, iPod 60GB Mac OS X (10.4.9) 500GB internal HDD

Jun 20, 2007 7:32 AM in response to Jason Woolfe

...I get the same result from DU on the CD and from DU
run ('verify') internally. They both quote the same
'incorrect number of extended attributes' and give
the same failure message.


That seems consistent with what I recall from the experience I had. You should find that once you are able to repair the drive with Disk Utility while booted from your Tiger install dvd, things will straighten themselves out.

As for not using Warrior (v3.0.3) until after DU
reports that everything's ok, I'm afraid it's too
late for that.


Understood, of course; same thing happened to me. The suggestion is really for the future. Once you get your Tiger dvd back and can repair your drive booted from it, you should find that thereafter DiskWarrior will continue to serve you well.

After recovering from the problem I had, there have been occasions when I felt it wise to replace the directory using DiskWarrior (as a matter of maintenance, when DW reports there's a high number of items out of order, e.g). I haven't had a problem since. You can be sure, however, that beforehand I verify and make certain that Tiger's Disk Utility reports no underlying problems with my HD.

All this argues, in my opinion, for your doing all you can to retrieve your Tiger disk from customs. Once you do, I think you'll be okay.

All the best!

Andrew99

iMac 1 GHz Flat Panel 15" PPC 768 MB RAM Mac OS X (10.4.9)

Jun 20, 2007 7:35 AM in response to Jason Woolfe

DU and DW apparently use different heuristics for fixing disks.

That is not particularly surprising, since DiskWarrior often can "fix" a filesystem that DiskUtility cannot.

This time it would appear that DiskUtility is not willing to accept DW's "fix".

What I'm trying to say, is that DW has to make some assumptions about broken connections in the filesystem when it tries to hook pieces back together. Apparently DU does not accept this reconstruction.

Jun 20, 2007 8:25 AM in response to Jason Woolfe

Any time I'm worried about losing my files and data, I tend to make fresh backup copies of the most important stuff onto CD or DVD.

You have an unexplained anomaly. Once you get your install Discs, if the Tiger version of DiskUtility can't fix it, you may eventually have to reformat your hard drive and reinstall to get peace of mind.

In the mean time however ... keep backups of your important files!

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Disk Utility sees problem invisible to Disk Warrior?

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