3 Replies Latest reply: Jun 21, 2007 2:42 PM by First Magus
Desired--Alias Level 1 Level 1 (0 points)
Computer in question:
Macbook Rev 2,1 ("Late 2006")
5 months old (as of purchase)
2,16 GHz Core 2 Duo
1 GB 667 MHz DDR RAM
80 GB HD

Battery in question:
Model # A1185 (A1175 was the official recall batch)
Serial # - - - - - - - - - X36A

Problem: The battery is fully charged but the system will shutdown after about 1 or 2 seconds on battery power. This will happen if the system is already turned on or if it is starting with the power off.

When I removed the battery I noticed that while it still fit into the macbook's housing, that it was not fitting as designed. The battery was either larger or warped beyond something close to normal. I base this assertion on the fact that locking the battery into place was not smooth as expected, even with the battery being firmly held in place to line up the 2 locking tabs with the indents on the battery.

The problem has been noticed over the last day or two. It's worth noting that recently the LED on the magsafe connector has at times turned off recently as well. I actually became sure of there being a problem when I disconnected/reconnected the magsafe connector to see if the LED would relight (it did)

The battery is above its normal or average temperature, but not dangerously hot. I haven't tested with any kind of thermometer but it is worth noting.

Please take my word that the battery is fully charged and that this is not a software issue. Additionally I have updated to 10.4.10, read about similar problems (including on these forums), and pursued standard 'fixes' such as resetting the PRAM, NVRAM, and PMU, running applejack, etc. just to be certain.

Why I am posting if I already think I know the problem:
I am confident that I have correctly determined the cause of the problem. However this is my first Mac. I have helped friends with their Macs for years, but this is my first personal experience with the Apple warranty. I abstained from buying Applecare at the time of purchase, but because of my first problem I will be purchasing the extended 3 year warranty.

I am asking for advice on the best manner of proceeding. I live in Vancouver, BC Canada and I will not be making a trip across the border to Seattle just to visit an Apple store. I know from the web that there is a community of reputable Apple dealers in Vancouver.

I can't phone Apple because I have not yet bought the extended Applecare. Apple does provide a list of local authorized dealers who can handle warranty work.

My concern is that I will have to ship off my laptop (which still works perfectly when plugged in) and then wait for a predictable result. Ideally I would like to bring the macbook in, have it inspected, a new battery ordered and then keep the macbook with me while I await the battery delivery at which time I could swap them. I have read of others who have been able to do this at their local Apple store and would appreciate any advice to make this a positive experience.

- Thanks

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Macbook Rev. 2,1   Mac OS X (10.4.10)   Core 2 Duo 2.16 GHz, 1GB RAM, 80 GB HD, . . .

Macbook Rev. 2,1, Mac OS X (10.4.9), Core 2 Duo 2.16 GHz, 1GB RAM, 80 GB HD, . . .