Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't connect to my router config screen and I'm tearing my hair out

I have three ADSL modems sitting in front of me. One of them is mine, and it works fine.

The other two belong to my mum - one is a Netcomm and the other is a D-Link. She has been trying to set one or other of them up to connect to her ADSL connection for the last week, and has had no success because *she can't get onto the modem config screen*. She plugs the modem into her Mac, types in 192.168.0.1 (the default IP for both modems) and gets no response.

I thought she was being hopeless and demanded she send both modems to me to try, but I've had the same problem exactly, with both, even though I don't have the problem with my own modem.

Apart from the faint possibility that BOTH modems are broken (which seems unlikely, given that one is straight out of the box), I can't work out why I wouldn't be able to connect to the config screen of either of them.

The one thing I notice with both, that doesn't happen with my modem, is that when I connect them to my Mac, the Networking preference pane ethernet section says that my Mac has a "self-assigned IP address and may be unable to connect to the internet", whereas my normal modem just hands out 10.1.1.2 and off I go.

This is really killing me. I don't even know where to start. Anybody got any ideas? I'm more or less happy to go to the ends of the earth on this one, since Google has given me nada.

24" iMac, Mac OS X (10.4.10), 2GB RAM

Posted on Jun 27, 2007 5:25 AM

Reply
4 replies

Jun 27, 2007 6:22 AM in response to Virginia Murdoch1

If trying a different browser doesn't work then it sounds like the modems might be set up with MAC address filtering: they are configured to recognize only a specific computer.

Some ISPs are known to tie their service to a particular computer. Are these used modems. Perhaps they are tied to the MAC address of the previous owner?

I have MAC address filtering set up on my router, and I know that computers that aren't on my permitted address list can't log in to the router -- even though they are on my LAN.

I'd check the documentation for the modems and see if there is a factory-defaults reset button.

Jun 27, 2007 6:20 PM in response to Boece

Okay, I've done the following:

- Reset both modems
- Tried Firefox to access the config screen
- Set my TCP/IP settings manually, so that my laptop has the IP address 192.168.0.2, the subnet mask is 255.255.255.0 and the Router address is 192.168.0.1 (which is what it says it should be in the modem instructions).

But nothing! I've restarted, too, a couple of times. And of course, I turned off my wireless network. Help?

I can't connect to my router config screen and I'm tearing my hair out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.