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iTunes 7.3

11301 Views 141 Replies Latest reply: Jul 23, 2007 1:25 PM by nngg RSS
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nxzemagrl Calculating status...
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Jun 29, 2007 7:47 AM
I just installed 7.3, and I keep getting an error that says "The iTunes Library File cannot be saved. An unknown error occurred (-50)." Anyone know how to fix this? I tried to re-download, but can't since it is the current version. Thanks!

MacBook   Mac OS X (10.4.10)  
  • toonz Level 7 Level 7 (22,355 points)
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    Jun 29, 2007 8:08 AM (in response to nxzemagrl)
    Do you get this error when you open iTunes 7.3 for the first time? That error is usually caused by having bad permissions on the folder that holds your iTunes library. This is usually in: /Users/<username>/Music/iTunes/

    Do you know how to check the permissions for that folder?
  • JQW Calculating status...
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    Jun 29, 2007 8:12 AM (in response to nxzemagrl)
    I'm getting the same thing since upgrading, too. The permissions on my library file look file - full permissions for myself.
    MacBook Pro, Mac OS X (10.4.10)
  • toonz Level 7 Level 7 (22,355 points)
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    Jun 29, 2007 8:17 AM (in response to nxzemagrl)
    Navigate to that folder. You can get to it quickly by clicking Music in the sidebar and then selecting iTunes. Then choose Get Info from the File menu. At the bottom of the iTunes info window that appears, there is a section labeled "Ownership & Permissions." Click the little triangle to open that up, and tell me everything it has in there.
  • David Camps-Campins1 Level 2 Level 2 (395 points)
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    Jun 29, 2007 8:18 AM (in response to nxzemagrl)
    Same thing here. I am back to 7.2 and the error has gone.

    David
    MacPro 2.66, Mac OS X (10.4.7)
  • Troy Albanese Calculating status...
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    Jun 29, 2007 8:19 AM (in response to nxzemagrl)
    iTunes 7.3? I am unable to install it. I'm receiving a error message that say's, there were errors installing the software, please try installing again.

    Help!
    iBook G4 14, Mac OS X (10.4)
  • toonz Level 7 Level 7 (22,355 points)
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    Jun 29, 2007 8:33 AM (in response to nxzemagrl)
    vxzemagrl:

    That's very strange. Well first off, let's get a copy of your iTunes Library to the iTunes engineers for analysis. If the file is not too big, attach it (just the "iTunes Library" file itself) to an email to our buddy Roy at Apple.

    And then the next thing to try is to see if you can get iTunes opened with a second library file. Do this by following these steps:
    1. Quit iTunes.
    2. While holding down the Option key on your keyboard, open iTunes. You'll see a "Choose iTunes Libray" dialogue appear.
    3. Click Create Library.
    4. Choose Desktop from the the window that appears (you may have to click the blue triangle to see all your options).
    5. Click Save.

    iTunes should open, but it will be completely empty. Don't panic, your music is all still on your computer. This is just a new, empty library for testing. If iTunes opens without error, try creating a new playlist, and then quit iTunes. Do you get any errors?
  • toonz Level 7 Level 7 (22,355 points)
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    Jun 29, 2007 8:47 AM (in response to nxzemagrl)
    nxzemagrl,

    Well that indicates that it may be a file-specific issue, rather than a system-wide problem, which is good. Are you using Mac OS X 10.4.10 or do you have a beta version of Leopard installed?
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