8 Replies Latest reply: Jul 1, 2007 10:05 AM by Jim in CT
Jim in CT Level 1 (0 points)
The USB port is working as the phone issues a beep when the cord from the dock is connected to the iMac. But nothing appears in iTunes.

Any ideas?

iMac, Mac OS X (10.3.9)
  • Terrin Level 1 (120 points)
    You didn't tell use if you updated iTunes to version 7.3, which was released just today. Any other version doesn't work with the iPhone.
  • Jim in CT Level 1 (0 points)
    I think I now know the answer. Am currently on OS 10.3.9. Apparently 10.4.10 is required.

    Would have been nice if the salespeople at the Apple Store in Danbury CT would have asked some basic questions like: "what OS version are you using?"
  • Jim in CT Level 1 (0 points)
    A fair question. Yes, I downloaded iTunes 7.3 earlier this evening.
  • Jim in CT Level 1 (0 points)
    Ok, as I have to upgrade from 10.3.9 to 10.4.10...
    ... is this a one step urgrade or do I need to go to some other release(s) of 10.4 first
  • Terrin Level 1 (120 points)
    Yes, you have found your problem (and I should have caught that). Let me say two things. First, the system requirements in various locations say that OSX Tiger (10.4) is required for the iPhone. For instance, see:


    Second, your problem is a little bigger then just having to download some software. You see 10.3.9 is OSX Jaguar, a different version of OSX, then 10.4.9, which is OSX Tiger. The step from 10.39 to 10.4 requires buying OSX Tiger. OSX Tiger has been out for two years now, so the sales people's mistake perhaps isn't super egregious.

    Now the problem is OSX Tiger costs $129. If I were you, I wouldn't want to buy a new version of the OS, since OSX Leopard (another paid upgrade) comes out this Fall. However, unless you want to 1) return the phone, or 2) borrow somebody's computer, that is what you must do. On the other hand, you waited this long to update the OS, so perhaps waiting to update to Leopard will not bother you. Also, Tiger is a better version of OSX, and will likely work better on your computer.
  • James Holt2 Level 1 (10 points)
    I was having the exact same problem (mounts in iPhoto, not iTunes - can't activate), although I was running 10.4.10.

    Have gone through the entire troubleshooting guide. I don't have access to another mac or pc tonight but will try that tomorrow.
  • commandax Level 1 (0 points)
    I had this same problem, and my phone is working fine now. Here's what you need to do:

    1. Make sure your iPhone is fully charged. It takes a little over an hour to charge it when plugged into your USB port.

    2. Meanwhile, upgrade your system to Tiger (10.4). The iPhone will not work with 10.3.

    3. Download all the automatic software updates to get you up to system 10.4.10.

    4. Go to the Apple website and download iTunes 7.3 and RE-INSTALL it. The version you downloaded when you were running 10.3 will not recognize the iPhone.

    5. Unplug the iPhone from your USB port. Re-start your computer, and re-boot the iPhone by holding the power button down until it shuts down. When your computer is back up, open your newly RE-INSTALLED version of iTunes. Plug the iPhone into your USB port. Your iPhone should turn itself on automatically, but if it doesn't, hit the power button. Voila!
  • Jim in CT Level 1 (0 points)
    These steps are what it took to get the iPhone working. (In this sequence)

    1. Upgrade to Tiger (box contained 10.4.6) - about 45 minutes

    2. Upgrade to combined 10.4.10 - combined upgrade contained all upgrade "stuff from 10.4.7 through 10.4.10 - about 15 minutes

    3. Upgrade to iTunes 7.3 - about 5 minutes

    4. Restart - 1 minute

    5. Connect iPhone to USB port on iMac

    6. Open iTunes

    6. iTunes immediately recognized the iPhone in the devices section; activation went smoothly from there onward (already had an AT&T mobile number) - activation took about 10-15 minutes

    The iPhone has worked perfectly since then (about 24 hours). Phone, camera, iPod and Wi-Fi. The screen quality is great and the ability to resize web pages is awesome. And having a real web access instead of the slow and faux version on other phones is truly a breakthrough.