Skip navigation
This discussion is archived

iTunes, iPhone, will not work on Vista with DEP !!!

53469 Views 18 Replies Latest reply: Jan 19, 2009 8:47 AM by DJ Frustration RSS
1 2 Previous Next
Philip L Level 1 Level 1 (45 points)
Currently Being Moderated
Jun 30, 2007 6:28 AM
I am having a problem with the latest version of iTunes. If you have Data Execution Prevention (DEP) turned for "all programs and services" iTunes will lock up when you go to click on the iPhone tab in the iTunes preferences. You receive an error that Apple Mobile Device Helper has stopped working. Probably, this a new module added to iTunes for the iPhone and was not tested with DEP. The application wants to access the hardware in some way. When this happens you have to force close iTunes.

You can turn DEP on just for "essential Windows programs and services only" for an intern solution to the problem. I have not tried but I think we might have to add the apple mobile helper exe to the list of allowed applications in DEP.

I hope the apple engineers are reading the form and can look into this problem.
PC, Windows Vista
  • Gravitation Calculating status...
    Currently Being Moderated
    Jul 11, 2007 5:20 PM (in response to Philip L)
    This was a problem with 64 bit Vista. I do believe that the itunes update released today fixes this issue.
    iphone, Mac OS X (10.4.10)
  • roam22 Calculating status...
    Currently Being Moderated
    Sep 23, 2007 9:47 PM (in response to Philip L)
    I am having this problem too. Turning off DEP did not fix it. Any help? Thx
    e1505
  • cancausecancer Calculating status...
    Currently Being Moderated
    Dec 16, 2007 4:25 AM (in response to Philip L)
    If your iPhone isn't being recognized in iTunes on Windows but is being recognized by your computer (can you see it in My Computer?); rather than remove/reinstall things over and over (which is an 'I hope it fixes itself' approach) just ensure that your iPhone can communicate with iTunes.

    The iTunes installer isn't a very effective piece of software as you're probably noticed.

    There overview of what we're going to do is:

    1) We're going to make sure Apple's Mobile service is installed. By extracting the install file from the main setup file using WinRar.

    2) We're going to make sure that service is started.

    3) We're going to make sure the iPhone is using the right driver to talk to it.

    You'll need to use the Device Manager, Services Manager and install WinRar. If these steps are too complex for you, just ask a friend to do them.

    Start by closing iTunes and pluggin in your iPhone with the power on.

    1) Now Make sure Mobile Service is installed (steps these follow)
    a) Have a copy of the iTunes 7.5 setup file (download it if you don't have it)
    b) Download winRar and install it.
    c) After winRar is installed, right click the iTunes setup file (iTunes75setup) and choose extract to iTunes75Setup\
    d) Go into the newly created iTunes75Setup folder
    e) Double click AppleMobileDeviceSupport (.msi)
    f) Install it

    2) Make sure Apple Mobile Device serve is turned on via Services.
    a) Go to start, run
    b) type in services.msc and click ok
    c) Find Apple Mobile Device, right click and choose start (or restart)

    3) Install the correct driver for the iPhone via Device Manager
    a) Go to start, run
    b) Type in devmgmt.msc and click ok
    c) Expand Imaging devices and right click Apple iPhone
    d) Choose Update Driver
    e) Choose 'No, not this time' radio, click next
    f) Choose 'install from a specific location (advanced)
    g) Choose 'Search for the best...'
    h) Uncheck Search removable media...
    i) Check Include this locaiton in search
    j) in the text box type/paste the below line:

    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

    If any of the driver update steps are missing or differ on your system but you see the Apple iPhone device, then you can try to change its driver to the driver in the above listed folder using whatever steps yours shows.

    If you're using a foreign Windows then the word 'Program Files' may be something different like 'Programmer' so change it accordingly... You can always click browse instead and manually find the folder.

    k) click next, then after it installs click Finish.

    Now you can open iTunes and it will be able to detect and talk to your phone.
    Macbook pro, Windows XP Pro, MacOSX
  • deggie Level 8 Level 8 (44,860 points)
    Currently Being Moderated
    Dec 16, 2007 10:33 AM (in response to cancausecancer)
    You did notice the last post in this thread is almost 3 months old?
    MacProl Dual Core 2.66 Ghz, Powerbook G4 15", Mac OS X (10.5.1), AEXs, Red 2G Nano, Red Shuffle, 16GB Touch, 160 GB Classic, White 60GB 5G
  • cancausecancer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 17, 2007 3:27 PM (in response to deggie)
    When someone is googling for a fix its not too important how old some of the older messages are in a thread.

    While I'm writing in the thread again I may as well mention I was having difficulties with iTunes not detecting iPhones in restore mode on two different computers even though the computers detected the phones in normally otherwise. It was the same driver problem as before. The odd thing is I never had an older version of iTunes so their shouldn't have been a second set of non-matching drivers in my system. The 2nd computer did have an old iTunes. I'm thinking that the iTunes75Steup has two copies of unmatching drivers in it.

    Anyways here is the fix for it, the steps above are enough to fill in the gaps:

    1) Leave the phone in restore mode and close iTunes.
    2) Open up the device manager.
    3) Scroll down to USB (Universal Serial Bus controllers..) and open that group.
    4) Look for your iPhone. It should be the first device listed and will be called something like apple, restore, iphone or something that you'll recognize as the phone.
    5) Right click it and choose update driver.
    6) Tell the updater not to search for it, click next.
    7) On next page choose install from a specific location. Click next.
    8) In the 'Please choose your search and installation options' window,
    choose 'Don't search. I will choose the driver to install' and click next
    9) In the next window choose Have Disk and browse to the Mobile Device Support's driver folder.
    10) Choose the restore driver it shows and finish up the driver updating.


    If iTunes doesn't show your phone in restore mode next time you open iTunes then restart the Apple Mobile Device service and reopen iTunes.

    I just wish Sony would put a phone in their PSP and fix text entry, its much easier.
    Macbook pro, Windows XP Pro, MacOSX
  • MattMc123 Calculating status...
    Currently Being Moderated
    Feb 23, 2008 8:31 AM (in response to cancausecancer)
    Thank you! This post saved my bacon! I had updated my iTunes to 7.6.1.9 and my iphone would not show up in itunes. I searched everywhere on google and apple sites, but this was the first post pointing me to reinstall the usb driver. It was showing up as a camera but this was the missing piece. I even wasted an hour at the Genius Bar and the poor guy was clueless. Wish I had found this post before the 20 or so reinstalls I did
    hp
  • csherman Calculating status...
    Currently Being Moderated
    Mar 4, 2008 10:54 AM (in response to cancausecancer)
    Thank you! Apple owes you big. I am a tech savvy user that followed their instructions to the "t"...and even ended up calling tech support. All to no avail. It was the driver step that did it. For some reason Windows was using the generic driver to support cameras. And - reinstalling iTunes didn't correct that. In fact, if you try to re-install iTunes with your iPhone connected...you may notice that the Apple Mobile Device Service installation rolls back (you have to watch carefully).

    Apple needs to post these more explicit instructions for the surgicial replacement of the driver...what a pain!

    Thanks again!!
    Dell XPS 1530, Windows Vista
  • sorhol Calculating status...
    Saved my day.

    THANKS!
    Conroe 6600, Windows XP
  • txdau Calculating status...
    Currently Being Moderated
    Jul 27, 2008 6:24 AM (in response to sorhol)
    I too spent 168 minutes with Iphone support at the basic and advanced levels reinstalling logging files just about everything. I was almost ready to return my new HP Vista computer to the store and try a different brand.

    All I did was follow the steps about updating the driver. YES YES YES it worked. The first time I reopened Itunes I got an an error msg but the iphone showed up in itunes. I unplugged the iphone and plugged it back in and there it was at long last synching. YEA YEA YEA.

    THANK YOU THANK YOU.
    HP Laptop dv9700, Windows Vista, 2G iphone
  • robertseay Calculating status...
    Currently Being Moderated
    Aug 16, 2008 6:18 PM (in response to txdau)
    The driver fix detailed above also solved the same problem I was having under Windows XP.
    dell laptop latitude D620, Windows XP Pro
  • Benneharli Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2008 3:42 PM (in response to deggie)
    I just used it for instance... Thanks
1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.