13224 Views 9 Replies Latest reply: Jul 15, 2007 7:46 PM by smilex
Call T-Mobile at (800) 937 8997 to determine your account number.
Remember that your number cannot be ported as long as your device is switched on an interacting with the T-Mobile network. [This is true of all devices and all wireless providers.] Once you are ready to port, you must turn off your mobile handset and leave it off until you have successfully activated with at&t.
Actually Michael that is not exactly the case. I kept my T-Mobile phone switched on, and once I received a confirmation text from AT&T on my iPhone that my service was rolled over I still kept my T-Mobile phone on for another 24 hours with no problem. There is a delay of a few hours when T-Mobile ports your phone over during which you can make outgoing calls from your iPhone and use the data/SMS functions. But not until you receive a final confirmation from iTunes Store with subject "Mobile Number Transfer Complete" is your number completely ported over. During this interim period I still received SMS messages from T-Mobile users (and only T-Mobile users) on my T-Mobile Nokia phone -- which AT&T and T-Mobile said would happen regardless of whether or not I powered off the old phone and removed the SIM card.
I did this putting my phone number as account number.
It took about 12 hours to be ported though another
few days and many calls to support for my voicemail
There was some problem with the PIN for the account
which I never knew I had but T-Mobile changed it to
1234 to make the switch work.
I just did this as well. I put my account number as the same as my phone number and guessed at my PIN (I switched from post-paid to pre-paid) as the last 4 of my social. I get the error SMS from AT&T. I called today and a very friendly and helpful rep actually conferenced in T-Mobile to get it resolved. The PIN was the last 4 of my phone number. Go figure.
Anyways, if you don't know your PIN, put in the last 4 of the phone number to be ported. If it's wrong you will get an SMS message with a number to call. Call it and they will get you up and running in no time. The rep even called me back after the number was supposed to be working (like 5 minutes) to make sure that all was well.
Thanks everyone for the replies !
I bit the bullet and got an iPhone; didn't have any trouble with activation (the phone was actually activated within 2 minutes!!). I used my previous tmobile the phone number as my account number (and I'd written down my voicemail password, so no worries there).
Currently I'm waiting for the number to be fully ported over (it's been about 24 hours). I'm in the same situation you were in: text messages from non-tmobile users make it to my iphone, tmobile text messages make it to my old phone. All phone calls still go to my old phone. I'm guessing this is normal.
I'll update when I'm fully operational... thanks again!
That's correct: I put my 4-digit PIN number as the password (not sure if that was even necessary, though).
So far it's been 48 hours and I'm still in this limbo situations: phone calls go to my old phone, non t-mobile texts go to the new iPhone. I'm guessing it's because I did it over the weekend (t-mobile really doesn't have much incentive to work overtime to release numbers!).
Just wanted to confirm that everything went successfully - seems I had gotten the password wrong, so I just had to reset it (search on the t-mobile website: there's a number to dial that auto-resets the password to the last 4 digits of your cell number).
When that was done, it only took a few hours to get the number fully ported over. Thanks again everyone for your posts!