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Unable to Merge/Conference calls

5204 Views 9 Replies Latest reply: Aug 5, 2007 7:48 PM by childress-collins RSS
chillman Calculating status...
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Jul 1, 2007 5:39 PM
Hi, I'm finding it impossible to merge calls on my new 8Gb iPhone. It appers that the "Merge" and "Swap" buttons are doing the exact same thing when I have two calls active. That is, the Merge button simply places the current caller on hold and swaps to the other caller. No matter what I try, I can't get calls to merge/conference.

Is anyone else having this issue? Could it be that there is a setting in the phone that I haven't found, or is it more likely a problem with my AT&T account?


MacBook Pro   Mac OS X (10.4.10)  
  • MarceePauff Calculating status...
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    Jul 1, 2007 5:43 PM (in response to chillman)
    I experimented and had no problem. Also 8G iphone.

    I called my father...while on the phone with him I pressed +Add
    It allowed me to choose another contact... I called my house and had my husband pick up the phone. While I was on the phone with my husband, I couldn't hear my father until I pressed merge. Once I pressed merge, everyone was conferencing. It was flawless.
    MacBook Pro, Mac OS X (10.4.10)
  • Michael Brewer Calculating status...
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    Jul 1, 2007 5:57 PM (in response to chillman)
    I can't get it to work either. I have tried it with several different people's numbers. It very briefly shows that it has merged the calls but then they un-merge and it swaps the calls.
    PowerMac G5 Dual 2Ghz, Mac OS X (10.4.10)
  • MarceePauff Level 1 Level 1 (5 points)
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    Jul 2, 2007 4:53 AM (in response to chillman)
    It must be enabled. I swear it worked for me. Have you tried initiating both calls? Call someone, while on the phone with them press +add choose another contact and wait until they answer, then press merge. Good luck.
    MacBook Pro, Mac OS X (10.4.10)
  • CFOG Calculating status...
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    Jul 21, 2007 2:26 PM (in response to chillman)
    I had the same problem with my iphone and brought it back to the apple store twice. After a new phone and new sim card the tech at apple diagnosed that it was a problem with AT&T's service. Even though the call merge is a free feature I guess sometimes it needs to be activated. He called AT&T and activated the "3 way calling" and now it works fine. Bye the way, customer service at the apple store - AMAZING!

    If you call ATT and ask for call merge they'll have no idea what you're talking about. You have to ask for 3 way calling activation.
  • childress-collins Level 1 Level 1 (0 points)
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    Aug 5, 2007 7:48 PM (in response to chillman)
    Thanks for the advice, chillman. I just called AT&T and they activated my "3-Way Calling". This has puzzled the few times that I tried to merge calls. But once I read your thread, I knew exactly what I had to do.
    iMac (20-inch 2.33 GHz Intel Core 2 Duo), Mac OS X (10.4.10), iPhone (8GB)


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