9 Replies Latest reply: Aug 5, 2007 7:48 PM by childress-collins
chillman Level 1 Level 1 (0 points)
Hi, I'm finding it impossible to merge calls on my new 8Gb iPhone. It appers that the "Merge" and "Swap" buttons are doing the exact same thing when I have two calls active. That is, the Merge button simply places the current caller on hold and swaps to the other caller. No matter what I try, I can't get calls to merge/conference.

Is anyone else having this issue? Could it be that there is a setting in the phone that I haven't found, or is it more likely a problem with my AT&T account?

Thanks,
Chris

MacBook Pro   Mac OS X (10.4.10)  
  • MarceePauff Level 1 Level 1 (5 points)
    I experimented and had no problem. Also 8G iphone.

    I called my father...while on the phone with him I pressed +Add
    It allowed me to choose another contact... I called my house and had my husband pick up the phone. While I was on the phone with my husband, I couldn't hear my father until I pressed merge. Once I pressed merge, everyone was conferencing. It was flawless.
  • chillman Level 1 Level 1 (0 points)
    I still can't get it to work. I've tried adding calls, and I've tried having two folks call and attempting to merge the two. Neither will work: both the swap and the merge button just swap callers.

    Anybody else having trouble?
  • Michael Brewer Level 2 Level 2 (210 points)
    I can't get it to work either. I have tried it with several different people's numbers. It very briefly shows that it has merged the calls but then they un-merge and it swaps the calls.
  • chillman Level 1 Level 1 (0 points)
    Are there any Apple or AT&T employees who might know what causes this problem?

    Should I call AT&T and ask if their call conferencing is "enabled" on their network? Should I call Apple and say that my iPhone doesn't work for this specific feature (although it works for everything else)?
  • MarceePauff Level 1 Level 1 (5 points)
    It must be enabled. I swear it worked for me. Have you tried initiating both calls? Call someone, while on the phone with them press +add choose another contact and wait until they answer, then press merge. Good luck.
  • chillman Level 1 Level 1 (0 points)
    Yes, I've tried initiating both calls--as well as having 2 people initiate calls to me. Neither works. I am going to call AT&T this afternoon to see if it is a problem with my service. I'll post here with my results.
  • chillman Level 1 Level 1 (0 points)
    Problem solved. I called AT&T to verify that conference calling was enabled. It was not. Their term for conferencing is "3-way calling".

    If your merge calls feature doesn't work, call AT&T and ask them to enable 3-way calling on your account.
  • CFOG Level 1 Level 1 (0 points)
    I had the same problem with my iphone and brought it back to the apple store twice. After a new phone and new sim card the tech at apple diagnosed that it was a problem with AT&T's service. Even though the call merge is a free feature I guess sometimes it needs to be activated. He called AT&T and activated the "3 way calling" and now it works fine. Bye the way, customer service at the apple store - AMAZING!

    If you call ATT and ask for call merge they'll have no idea what you're talking about. You have to ask for 3 way calling activation.
  • childress-collins Level 1 Level 1 (0 points)
    Thanks for the advice, chillman. I just called AT&T and they activated my "3-Way Calling". This has puzzled the few times that I tried to merge calls. But once I read your thread, I knew exactly what I had to do.