Skip navigation
This discussion is archived

Unable to Merge/Conference calls

5204 Views 9 Replies Latest reply: Aug 5, 2007 7:48 PM by childress-collins RSS
chillman Calculating status...
Currently Being Moderated
Jul 1, 2007 5:39 PM
Hi, I'm finding it impossible to merge calls on my new 8Gb iPhone. It appers that the "Merge" and "Swap" buttons are doing the exact same thing when I have two calls active. That is, the Merge button simply places the current caller on hold and swaps to the other caller. No matter what I try, I can't get calls to merge/conference.

Is anyone else having this issue? Could it be that there is a setting in the phone that I haven't found, or is it more likely a problem with my AT&T account?

Thanks,
Chris

MacBook Pro   Mac OS X (10.4.10)  
  • MarceePauff Calculating status...
    Currently Being Moderated
    Jul 1, 2007 5:43 PM (in response to chillman)
    I experimented and had no problem. Also 8G iphone.

    I called my father...while on the phone with him I pressed +Add
    It allowed me to choose another contact... I called my house and had my husband pick up the phone. While I was on the phone with my husband, I couldn't hear my father until I pressed merge. Once I pressed merge, everyone was conferencing. It was flawless.
    MacBook Pro, Mac OS X (10.4.10)
  • Michael Brewer Calculating status...
    Currently Being Moderated
    Jul 1, 2007 5:57 PM (in response to chillman)
    I can't get it to work either. I have tried it with several different people's numbers. It very briefly shows that it has merged the calls but then they un-merge and it swaps the calls.
    PowerMac G5 Dual 2Ghz, Mac OS X (10.4.10)
  • MarceePauff Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 2, 2007 4:53 AM (in response to chillman)
    It must be enabled. I swear it worked for me. Have you tried initiating both calls? Call someone, while on the phone with them press +add choose another contact and wait until they answer, then press merge. Good luck.
    MacBook Pro, Mac OS X (10.4.10)
  • CFOG Calculating status...
    Currently Being Moderated
    Jul 21, 2007 2:26 PM (in response to chillman)
    I had the same problem with my iphone and brought it back to the apple store twice. After a new phone and new sim card the tech at apple diagnosed that it was a problem with AT&T's service. Even though the call merge is a free feature I guess sometimes it needs to be activated. He called AT&T and activated the "3 way calling" and now it works fine. Bye the way, customer service at the apple store - AMAZING!

    If you call ATT and ask for call merge they'll have no idea what you're talking about. You have to ask for 3 way calling activation.
    iphone
  • childress-collins Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 5, 2007 7:48 PM (in response to chillman)
    Thanks for the advice, chillman. I just called AT&T and they activated my "3-Way Calling". This has puzzled the few times that I tried to merge calls. But once I read your thread, I knew exactly what I had to do.
    iMac (20-inch 2.33 GHz Intel Core 2 Duo), Mac OS X (10.4.10), iPhone (8GB)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.