this is NOT normal. I have a whole new setup with new numbers on two phones (family plan), and one phone works fine (after 24 hours waiting) and the other still does not receive calls. Everything else works. I can call, Email, etc.. Been playing ping pong with Apple and AT&T on who's to blame to try to correct it. Sounds like it AT&T. Was on again for an hour+ and they said they'd give me a call back WITHIN the hour, never heard from them. Not a good start to a two year relationship. Why can't they reset my activation so I can start again? Now they have a 60 minute wait to talk to someone.