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Visual voicemail not working... at all

When someone calls me or a group of friends with an iPhone that I know, they can call fine but if I don't happen to pick up they get a message (instead of my custom greeting) saying, "your call could not be completed as dialed." So that raises two questions... Is this normal? And how/when can it be fixed?

Macbook Pro 15' 1.83 GHz Intel Core Duo 1 GB DDR2 SDRAM, Mac OS X (10.4.10)

Posted on Jul 1, 2007 10:07 PM

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7 replies

Jul 1, 2007 10:21 PM in response to SuperSizeIt

the problem for me, and probably others is that it's compounded... not only does our voicemail not work out of the box, we don't even have that option in Settings > Phone to reset the password. it simply does not exist for me.

also, does anyone else not have thei call waiting feature enabled and working? mine is off by default in the phone settings screen, and i cannot enable it. i slide it to On, and i get an error msg saying "Counld not save call waiting setting", and "Dismiss" is the only option left after that. what gives???

should go on another thread, but my sms does not work either! i can only seem to get sms that are at&t service msgs... not from other phones -- nor can i send it seems, as no one gets them.'

so frustrated and upset... all this after waiting 24+ hrs for activation. ugh

Jul 1, 2007 10:54 PM in response to SuperSizeIt

You can try resetting the voicemail and password all day long...that will not fix the problem of callers getting the ATT message saying the "call cannot be completed as dialed" when you miss or decline a call. Several people have now reported this problem on this and other website forums.

In my case, my phone works perfect (including outgoing and receiving calls) with the exception of this non working voicemail problem. I have reset my password no less then 12 times (from the iphone, from land line phone with a customer service rep at ATT, online etc.) and it does nothing. The problem has to be a voicemail routing issue. Callers are not being properly routed to our voicemails when we do not answer the call or decline the call.

One forum member with the same problem was told by ATT thats its an Apple issue. There is no possible way that is true. This is not a hardware problem as the issue has nothing to do with the phone itself....the phone can be OFF and callers all get the ATT message saying the call cannot be completed as dialed so the problem is within the ATT system.

Hopefully someone will have some luck and get this fixed and then post the result.

imac Mac OS X (10.4.10)

imac Mac OS X (10.4.10)

imac Mac OS X (10.4.10)

Jul 2, 2007 12:01 AM in response to app:tiger 10.4.6

I was on the phone with multiple levels of AT&T support on Friday and Saturday. According to them, it is a known issue that they are working dilligently on. The higher level tech I spoke to sounded pretty frazzled. He said this was a "big" issue and was getting a lot of attention internally. He also said it was supposed to be fixed today (Sunday). But still no-go for me.

Visual voicemail not working... at all

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