Earthlink email trouble on iPhone

Question

Level 1

0 points

Earthlink email trouble on iPhone

Can anyone help me? I'm unable to send or receive earthlink email on my iPhone.

The error message for incoming email is:
"The connection to the server "pop.earthlink.net:110" failed."

The incoming mail server host name is: "pop.earthlink.net:110"

The error message for outgoing email is:
"Check the account settings for the outgoing server "smtpauth.earthlink.net"

The Outgoing mail server host name is: smtpauth.earthlink.net:587

Also -
-I did select "pop" when setting up the account.
-SSL is ON for incoming and outgoing
-Authentication is set to "password"
- I checked my password with earthlink and have it right

I'm at a loss and not quite sure who to call. Earthlink's response is that they can't help me. They think I should call AT&T, which I'm about to do, but I'm not expecting help there. The Genius bar is my next stop, unless someone out there has advice for me.

Thanks!

G5 Mac OS X (10.4.10)

G5 Mac OS X (10.4.10) iPhone

Posted on Jul 2, 2007 6:05 AM

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Answer 1

Jul 2, 2007 6:11 AM in response to Casey.mac

Any problems receiving or sending messages with this account on your Mac using the Mail application or Entourage and did you transfer the account settings to your iPhone during the sync process or manually create the account?

Have you tried turning SSL off for both the incoming and outgoing mail server?

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Answer 2

PaulDi

Level 1

14 points

Jul 2, 2007 6:15 AM in response to Casey.mac

Incoming Mail Sever:
Host Name: pop.earthlink.net
User Name: [USERNAME]
Password: [PASSWORD]

Outgoing Mail Server:
Host Name: smtpauth.earthlink.net:587
User Name: [USERNAME]@earthlink.net
Password: [PASSWORD]

Advanced Settings:
Incoming Uses SSL: OFF
Outgoing Uses SSL: OFF
Authentication: MD5 Challenge-Response

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Answer 3

Jul 4, 2007 6:32 AM in response to PaulDi

This advice doesn't quite work for me. When trying to send an email, I still get the message "Cannot Send Mail. The recipient [my name] was rejected by the server." What seems to work is when I set the Authentication to "Password" rather than "MDS Challenge-Response." I can then send off one email successfully, and not another. When I go back to settings, Authentication has defaulted back to "MDS Challenge-Response." Why is this setting unable to remain at "Password"?

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Answer 4

Jul 4, 2007 7:25 AM in response to Casey.mac

According to the Earthlink email setup for Mac OS 10.4.x the pop security setting should be off, but the smtpauth security on. Have you tried fiddling with those two options?

http://kb.earthlink.net/case.asp?s=st%3D150%2Ce%3D0000000001567151925%2Ck%3D1654 %2Csxi%3D10&article=137970

and try taking off the challenge-response setting to password...

15 Al PowerBook G4 (1.25G) Mac OS X (10.4.9)

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