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Runtime Error

When I try to access iTunes, I get a Runtime Error message: "Application has requested Runtime to terminate in an unusual way." Message is headed "Microsoft Visual C++ Runtime Library."

I've tried flushing DNS and everything elese I could find suggested, but nothing works.

Please advise.

Windows XP

Posted on Jul 2, 2007 5:33 PM

Reply
9 replies

Jul 5, 2007 6:19 AM in response to freakygeek

Hi everyone. This seems to a a problem with the Apple Updater program. If you rename file C:\Program Files\Apple Software Update\SoftwareUpdate.exe to say C:\Program Files\Apple Software Update\__SoftwareUpdate.exe or any thing else the problem seems to go away. Then after iTunes has started you can close iTunes, and return the file to its original name and everything works fine.

Jul 5, 2007 10:47 AM in response to Johnny2860

When I went to Start -->Programs --->Apple Software updater and ran the updates it fixed mine.
When I fixed someone elses the other day, that didn't work. I had to uninstall then go to the itunes website and redownload and install. That fixed it.
This will not interfere with your library unless you delete the music folder on your hard drive.

I hope this helps.

Jul 11, 2007 5:20 PM in response to Johnny2860

I just tried the last suggestion listed, where you rename the update file. And it worked. Go figure.

I swear, sometimes I think Apple does these things on purpose for Windows users just out of spite. I have had nothing but trouble with iTunes for years, and I cringe every time I get notice of another update. But I have an iPod, so what choice do I have?

Jul 11, 2007 9:22 PM in response to Johnny2860

Instead of removing the update program, I recommend manually grabbing the new iTunes release manually...

The presence of newly release iTunes 7.3.1 appears to be tripping v7.3 as it checks for new releases.

You can resolve this by running "Apple Software Update" (should be in your Start menu) and letting it download the new 7.3.1 version.

If that doesn't work, go to http://www.apple.com/itunes/download and install the new iTunes release from there.

Runtime Error

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