Roadrunner users...any luck in sending emails?

I can receive and send emails from my Roadrunner email box when connected to my home wifi, but can only receive, not send, when on Edge or on some other wifi (like Starbucks or Panera).

An RR users figure out how to fix this?

iPhone 8G, Mac OS X (10.4.10)

Posted on Jul 3, 2007 4:23 AM

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18 replies

Jul 3, 2007 5:50 PM in response to Michael Joseph

I am having the same problem sending email on RR. I have never had a problem using my macbook "off" of roadrunner net. Iphone works fine on my Wifi, but won't work on Edge. If I change the smtp server to cwmx.com (att smtp server I was told) it works fine on Edge but won't work on WiFi. My work around is to use gmail to check my RR account and gmail works on both. Thanks

Jul 3, 2007 8:38 PM in response to thrlride

do you sign onto your RR account with a username and pw?

I had this issue with Comcast and just told the phone to require authentication for the outgoing smtp server, then put in a username and password for my Comcast account and now it works fine. Comcast doesnt let you use the smtp unless on their network, however, if you authenticate, they know you are really a customer and will let it send.

Try that.

Jul 4, 2007 7:24 PM in response to Michael Joseph

If you have a gmail account, under settings you can have gmail to gather all of your pop accounts into your gmail account. You have to enable pop3(under Forwarding and POP) and add your RR acounts (under accounts). Works well. Make sure when you add the gmail account on the iphone to disable "Use Recent Mode" or you will have a copy of each email you send in your inbox. Hope this helps

Jul 5, 2007 1:10 PM in response to Michael Joseph

After spending an hour on the phone with an AT&T representative who knew nothing but eventually transfered me to a "product specialist", I'm now able to send e-mails from my Road Runner account.

The problem seemed to be that unless you are connected to your Road Runner account via wi fi, you need to use the AT&T server to send them out. That means you have to go to your settings, select mail, then your RR account, and under "Outgoing Mail Server (SMTP)" erase the information found ONLY on the "Host Name". Type instead cwmx.com, which is AT&T. It will work well as long as you are connected to AT&T Edge.

I don't know what is going to happen when you try to connect wi fi. Probably you will have to tell it to use AT&T Edge to send the e-mail every time you are on wi fi.

Jul 7, 2007 10:24 PM in response to Michael Joseph

If you don't want to mess with changing SMTP settings every time you switch between EDGE and wifi, and you don't want to pay someone to relay your mail (you already pay your ISP for email priveliges!), just mix your POP and SMTP settings.

If you don't already have one, set up a Gmail account at gmail.com. Gmail kindly lets you use their SMTP server for sending mail any time, from any place.

Then create an "Other" email account on your iPhone. Use the standard POP settings for rr.com (pop-server.yourcity.com, or in this case, pop-server.nyc.rr.com.) Enter your user name and password.

For the SMTP server, use smtp.gmail.com, enter your Gmail user name/password, check "Outgoing uses SSL" in "Advanced", and voila, you're checking mail directly from your Roadrunner account (I find the connection faster and more reliable than forwarding mail to Gmail or having Gmail poll your POP account) and sending mail via Gmail with no IP or location restrictions.

Once you verify this setup works for you, you can delete the original Roadrunner account that the iPhone sync created for you (with its useless-outside-of-your-home-network SMTP settings). You may also need to disable sync for email in itunes, as the account you just create doesn't exist on your computer, and itunes will probably just make a new account with the previous settings you just deleted.

-rkny

Jul 7, 2007 10:41 PM in response to rkny

Forgot to add that you may want to log into your Gmail account, go to settings and add your rr.com email address and set it as the default "from" address. This option is found under Settings>Accounts>Send Mail As:

Otherwise, all the mail you send from your iPhone will come from yourname@gmail.com.

This setup also creates a copy of all the mail you send from your iPhone in your sent box at gmail.com. This may or may not matter to you...you know who you are!

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Roadrunner users...any luck in sending emails?

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