System32 and Quicktime.cpl error message

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Level 1

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System32 and Quicktime.cpl error message

If I try to run Quicktime from control panel I get the error

An exception occurred trying to run C:\\Windows\system32\shell32.dll,Control_RUNDLL "C:\WINDOWS\System32\Quicktime.cpl", Quicktime

When I try to start off desktop, my harddrive just grinds a little, but Quicktime never starts up. Nor Picture viewer. Only thing that works is 'read me'. Running latest QT with XP, IE7, Nvidia Geforce, Dell 8200. I can view movie trailers and demo on Quicktime.com no problem.

Dell 8200, Windows XP, IE7. NVIDIA GEFORCE CARD.

Posted on Jul 3, 2007 7:16 AM

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Answer 1

b noir

Level 9

72,336 points

Jul 3, 2007 9:37 AM in response to joeywyss

An exception occurred trying to run C:\\Windows\system32\shell32.dll,Control_RUNDLL "C:\WINDOWS\System32\Quicktime.cpl", Quicktime

Good catch! Given your other symptoms, this was one of the preliminary things i was going to have to ask you about.

It's looking for the QuickTime Control Panel in the wrong place. On a standard QuickTime 7.x.x install the QuickTime.cpl lives in \Program files\QuickTime not \Windows\System32\

What you're getting here is consistent with a different program having installed "QuickTime" componentry on the PC. Have you ever installed an ACE or K-Lite Mega Codec Pack, a copy of Storm Codec or a copy of QT Alternative on that PC? if so, which version?

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Answer 2

fanSte

Level 1

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Jul 3, 2007 10:28 AM in response to joeywyss

i've got the same message when i try to go to the MIME settings in the browser tab. When i copy the file quicktime.cpl from C:\Program Files\QuickTime\QTSystem to C:\Windows\System32 i dont get the error. But when i try update my quicktime software i will get the error again.

I found this problem because i want to play a hd trailer on a website in firefox. But when i try it ask for plugins that i must install. When i click on that it cant be automatic installed, so i must to it manual. When im redirected to the apple page for manualy installing quicktime, i try to install it, but it seems that firefox dont see that quicktime is installed. I still get the message about plugins.

Maybe it has a conflict with the error about quicktime.cpl

btw, when i get the quicktime.cpl error, the quicktime windows close by itself.

fanSte.

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Answer 3

joeywyss Author

Level 1

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Jul 3, 2007 9:01 PM in response to b noir

The only other application I have that I know specifically uses quicktime is my KODAK EasyShare, because my camera takes video in .mov format only. I have no idea if anything else I have installed references the codecs you listed, my other media software is Nero and Roxio Easy Media. I tried updating Easyshare to no avail, finally moved back to original software from 3 years ago, but it also won't view movies now.

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