How to remove unsent mail from mail queue?

Question

Level 1

15 points

How to remove unsent mail from mail queue?

I have a mail item that I am unable to send. I get the error message discussed in other threads that the sender's address was rejected by the server. That particular error message is not of interest to me - what IS of interest is: How can I remove that piece of mail that is stuck in the queue? I want to delete it but I don't see how I can get at it? There is no outbox that I can open up to remove it from.

Any help?

John

MacBook Pro Core 2 Duo, Mac OS X (10.4.10)

Posted on Jul 3, 2007 10:38 AM

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Answer 1

Jason L

Community Specialist

Jul 11, 2007 12:35 PM in response to drmac004

Hi,

If you are using an IMAP account make sure the IMAP path prefix is setup correctly,as described here.
http://docs.info.apple.com/article.html?artnum=305717

For example imap.apple.mail.yahoo.com

Jason

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Answer 2

dnabag

Level 1

8 points

Jul 3, 2007 11:03 AM in response to JOHN PAGE

When I received that 'rejected by server' error, it did place the message in an outbox. (The outbox is not visible until a message is placed there.)

To delete it, I went:

Mail > Accounts > Account in Question > Outbox > Message in Question > Garbage Can Icon (Bottom - Middle)

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Answer 3

JOHN PAGE Author

Level 1

15 points

Jul 3, 2007 11:25 AM in response to dnabag

When I received that 'rejected by server' error, it
did place the message in an outbox. (The outbox is
not visible until a message is placed there.)

To delete it, I went:

Mail > Accounts > Account in Question > Outbox >
Message in Question > Garbage Can Icon (Bottom -
Middle)

I don't find the same info on my iPhone. When I go to mail>accounts and then select the account in question there is no outbox visible...just account information and then advanced. BTW, this whole section is in the settings pane and then I scroll down to mail and then start.

What am I doing wrong?

John

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Answer 4

JOHN PAGE Author

Level 1

15 points

Jul 3, 2007 12:49 PM in response to dnabag

You would delete from within the Mail Program, not
Settings.

Follow the path I listed previously starting with the
main Mail icon on the bottom of your home screen.

When I open up the mail program and go the account in question (I'm only using one right now), there is NO outbox.... just: Inbox, Sent, Trash, Deleted Messages and Junk E-mail.

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Answer 5

JOHN PAGE Author

Level 1

15 points

Jul 3, 2007 1:41 PM in response to Elmeaux

Maybe try reseting the phone? I had an email hang
(due to switching from wifi to edge)and turning the
phhone off and then back on got rid of it.

E>

That's for the suggestion...but it didn't help!

John

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Answer 6

drmac004

Level 1

13 points

Jul 11, 2007 12:07 PM in response to JOHN PAGE

John,
Did you ever figure out how to delete the unsent messages? I'm having the exact same problems you are--no outbox anywhere. I can't get to the messages to delete them.

Did you have any luck finally?

Powerbook Mac OS X (10.4.10)

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Answer 7

dnabag

Level 1

8 points

Jul 3, 2007 12:16 PM in response to JOHN PAGE

You would delete from within the Mail Program, not Settings.

Follow the path I listed previously starting with the main Mail icon on the bottom of your home screen.

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Answer 8

Jul 3, 2007 12:37 PM in response to JOHN PAGE

use the "swipe" gesture.

Swipe your finger left to right on top of the email (in the list) and a delete button will appear.

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Answer 9

Elmeaux

Level 1

5 points

Jul 3, 2007 12:52 PM in response to JOHN PAGE

Maybe try reseting the phone? I had an email hang (due to switching from wifi to edge)and turning the phhone off and then back on got rid of it.

E>

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Answer 10

Jul 13, 2007 5:18 AM in response to Jason L

Has this issue been resolved? I have an "unsent" message that can't be removed. There's no outbox under mail. Not sure what I would use as a path prefix. I use mac as my server.

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