Previous 1 2 Next 18 Replies Latest reply: Jul 9, 2007 5:08 PM by JT5
Half_Baked Level 1 Level 1 (0 points)
I pre-ordered T.I.'s new CD and when I tried clicking on Check For Purchases, it says "All purchases have been downloaded for this account", and when I try checking my account, it tells me "You have one or more pre-orders available", so I click ok, and it tells me "Purchase of this item is not currently available, this item is being modified. Please try again later." Is there any way I can fix this? Or, is there another way I could download it? When I pre-ordered this I had the intention of being able to download it the day it came out, and if not, thats the last thing I'm buying from itunes.

HP Pavillion a1542n, Windows XP
  • samdogmom Level 4 Level 4 (1,705 points)
    You can try to cancel the pre-order. If you're successful, then you can just buy the album off iTunes. To try to cancel your pre-order--when you're in the iTunes Music Store, click on "account" in the upper right column--enter your password/etc. and then when the box opens there should be a pre-order section. See if you can cancel your order for this album. If you can, then just buy the album available in iTunes.

    One word of caution--were you supposed to get anything special by pre-ordering the album? Extra tracks? Concert ticket preference? If you want these special favors/DON'T CANCEL YOUR PRE-ORDER--You won't be able to retrieve the special items if you do.
  • Half_Baked Level 1 Level 1 (0 points)
    Yeah, there was a bonus track you get from downloading the pre-order.
  • samdogmom Level 4 Level 4 (1,705 points)
    There must be a problem with this bonus track--that's why things are on hold. If you want the track--then you'll have to be patient. I know it's hard, but you may regret your decision if you cancel your order and just get the regular album!

    (Patience is a virtue!)
  • galadad Level 1 Level 1 (0 points)
    I've been trying since I got the notice last night that the download was available. I do not want to give up the bonus track either. This is my first pre-order, has this occured with other pre-orders? Thanks.

    clone   Windows XP Pro  
  • samdogmom Level 4 Level 4 (1,705 points)
    No--this is EXTREMELY RARE! There has to be a major problem with the bonus download!

    I can't understand why Apple won't let you guys get the available download and then give you a "make good" for the bonus download--but...I'm not Apple, so all I can say is sorry and hang tight...if you get the bonus somg (that's not available any other way) then the wait is worth it!
  • galadad Level 1 Level 1 (0 points)
    How do you get someone from Apple to address the situation? I appreciate your answer, but having a response from someone who knows what is going on and when it might be resolved would be better:) Again, thanks.
  • samdogmom Level 4 Level 4 (1,705 points)
    Hmmm, I'll try to help...but I'm truly not someone "who knows what is going on and when it might be resolved".

    However, you can always send feedback to Apple. To do this, when you're in iTunes click on the store, and then "Support" in the upper right-hand corner. When the support box opens, choose "Download Problems" from the middle of the page (unless you have a better idea!) and then scroll to the bottom of this page and use the email link to let "someone who knows what is going on" know what is going on!
  • galadad Level 1 Level 1 (0 points)
    SDM: thanks. I sent the form email to Apple. We'll see what happens from them, but I do appreciate the suggestions from you. Best....


    clone   Windows XP Pro  
  • jimitype Level 1 Level 1 (0 points)
    have you had any luck downloading the new song yet.
  • jimitype Level 1 Level 1 (0 points)
    did you hear back from apple. to see what they are going to do..
  • acefish Level 1 Level 1 (0 points)
    Well I am having the same problem with the same CD. I emailed apple and got a personal response so here it is:

    Dear Tim,

    I understand that you have been unable to download your preorder of "T.I. vs. T.I.P." due to a message stating that the item is being modified. I apologize for any inconvenience this issue may have caused you.

    Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.

    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. Have a safe and wonderful 4th of July!

    Sincerely,

    Callie
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww

    Hopefully it will be ready soon.
  • JT5 Level 1 Level 1 (0 points)
    I've had no luck downloading the preordered album...but i did just get an email from apple, but it only stated the obvious solutions to starting the preordered download but did not address the fact that when we try to download we get the "purchase not currently available message"...

    Here's the email:

    Thank you for using iTunes. My name is Jason and I am sorry you have been unable
    to access your pre-ordered item. I can confirm that your pre-order was processed
    and it shows as being unfulfilled.

    Let's try following these steps I have provided below.

    To download your purchase, open the notification email you received from the
    iTunes Store and click the link. iTunes will open and prompt you to check for
    available preorders in your account waiting to be downloaded. Sign in, click the
    Check button, and proceed with the purchase. If you prefer to download the album
    later, click Not Now.

    If you can't find the notification email, be sure to check the email address
    that is associated with your iTunes Store account. Also check to see if your
    email client or Internet service provider (ISP) blocked or filtered the email as
    spam or junk mail.

    If you didn't receive the notification email, follow these steps to download the
    preordered album:

    1) Make sure you're using the latest version of iTunes. It can be downloaded
    free of charge from the Apple website at:

    http://www.apple.com/itunes/download

    Note: Installing the latest version of iTunes will not affect your library or
    any items in your account that you haven't downloaded.

    2) Open iTunes.

    3) From the pull-down Store menu at the top, select Check for Purchases (if
    you're unable to upgrade and are using iTunes 6 or earlier, you'll find this
    option in the Advanced menu). If you can't find this option, you can also click
    this link to Check for Purchases:

    https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases

    iTunes will see that the album you preordered is available. You can proceed with
    the download of your preordered album or click Not Now and download it later.
    iTunes will also download any items waiting in your account.

    If you no longer want this preordered album, you can cancel it and purchase the
    regular version of the album (please be aware that some bonus material is
    available only with the preordered version). To view or cancel a preorder,
    follow these steps:

    1) Open iTunes.

    2) If you are already signed in to the iTunes Store, skip to step 4. From the
    pull-down Store menu at the top, select Sign In.

    3) Enter your account name and password then click Sign In.

    4) From the pull-down Store menu at the top, select View My Account.

    5) On your Apple Account Information page, click Manage Preorders.

    6) On the Manage Preorders page, you will see a list of the items you preordered
    and their expected release dates. Click the Cancel button next to the preorder
    you wish to cancel. Click the Back to Account button, then click Done.

    If you continue to experience an issue please reply back so that we can continue
    to investigate this for you.

    Sincerely,

    Jason
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww
  • tharalest Level 1 Level 1 (0 points)
    I too been having the same problem with the new TI CD. I email Apple Support yesterday, but I haven't heard anything back. Let me know if they fix the problem.
  • galadad Level 1 Level 1 (0 points)
    It's been 73 hours since I first tried to get the album. It went from not on the list, to 9, to 5, to 3, to now the No. 1 cd and I still do not have it. The bonus track had better be pretty good. Maybe I can get a live performance at my house?

    Does anyone from the company read these threads? All I have gotten in response to email is canned crap responses that suggest they are not really on top of this one.

    HELP

    clone   Windows XP Pro  
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