Epson R220 DVD tray error - any ideas?

Question

Epson R220 DVD tray error - any ideas?

I have a Epson R220 for printing DVD labels, using the Epson Print CD software.

It worked for a while, but now the tray keeps ejecting with a message "CD/DVD tray not aligned". I'm careful to place the tray under the rollers, and align the marks.

The manual says clean the rollers by feeding sheets of paper....didn't help.

Any suggestions?

ibook G4, Mac OS X (10.4.9), 768 Meg RAM, iLife 06, 60GB Video iPod

Posted on Jul 5, 2007 12:26 PM

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Answer 1

SDMacuser

Level 6

13,585 points

Jul 5, 2007 3:03 PM in response to Claude Thomas1

Fold the paper in half. Then set it flat on the tray (opened).

The folded edge will clean the print heads once it's fed through. Good luck and hope this suggestion works.

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Answer 2

Jul 7, 2007 10:32 AM in response to SDMacuser

Thanks for the suggestion. I didn't try it, but I finally found a solution.

I discovered that pushing the tray the last 1/4 inch as it begins the first cycle into the printer got it to work.

I guess the back rollers or internal catch might have been stuck, and the final "push" got the DVD to cycle properly. Maybe that's the same thing that your process accomplishes.

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Answer 3

SDMacuser

Level 6

13,585 points

Jul 7, 2007 10:45 AM in response to Claude Thomas1

Maybe that's the same thing that your process accomplishes.

Sounds like a feeder issue on the printer and nothing to do with cleaning the print heads themselves (which the folded paper would help address in most cases).

Regardless ... Glad it's working ok for you now.

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