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BLUE SCREEN of death - solution

I think I found a problem to the infamous Blue Screen of Death problem that many of us XP users (particularly Dell laptop users) are having...the problem that happens when you take a photo on your iPhone, plug it in, and it gets recognized as a "Digital Still Camera" and then boom! BSOD. Sound familiar?

Go to Start > Control Panel > Add or Remove Programs

Find the Logitech Camera Driver and uninstall it.

This did the trick for me. Finally -- I had tried all kinds of other things. After I did this, the iPhone still got recognized as a "Digital Still Camera," but no BSOD. What happened instead was that another balloon popped up that said "Your hardware is installed and ready to be used." It then synced with iTunes as usual.

The next time I took a picture on my iPhone and plugged it in, it brought up a list of Camera/Photo programs (Canon Capture, Picasa, etc.) for me to choose from, but again, no problems with syncing to iTunes.

Hope this helps. This work for anyone else?

Dell Inspiron 9300 Windows XP SP2

Posted on Jul 6, 2007 2:46 PM

Reply
16 replies

Jul 6, 2007 3:38 PM in response to JimUrban

My Solution will be Returning the iPhone. The only problems I have had on my PC all revolve around iTunes and the iPhone.

Apple has until my return policy expires to fix some pretty big issues.

After using the iPhone, I dont know if I would want to get a Mac. Problems.. Heck, even the iPhone itself is buggy, leave out the PC.

Jul 8, 2007 7:38 AM in response to zack2002

I had all of the same problems as you describe and my Dell also has a Logitech Camera built into it.

My solution was to upgrade the Logitech driver to the latest version from Dell support (Drivers & Downloads). The latest driver is v10.5.1.1125 dated 02/08/07.

After upgrading the driver, when I docked my iPhone, I got the "Digital Still Camera" and thankfully, NO BSOD, but like you, received "Your hardware is installed and ready to be used." In Device Manager under Imaging devices, I now see "Apple iPhone #18" (don't know what the 18 stands for).
See driver detail list below:
C:\WINDOWS\system32\DRIVERS\LVMVDrv.sys
C:\WINDOWS\system32\dirvers\usbscan.sys
C:\WINDOWS\system32\ptpusb.dll
C:\WINDOWS\system32\ptpusd.dll

Provider: Logitech Inc.
File version: 10.5.1.1125


iTunes sync'd up and also there was a prompt list of camera/photo programs to choose from, and being a user of Kodak EasyShare software, I choose this and checked the box "Always use this program." EasyShare was then launched and allowed me to configure for sync/transfer with this software, which I selected.

I can now take pictures on my iPhone, place in dock, sync with iTunes, sync/transfer photos to Kodak EasyShare, and have photos removed from iPhone by EasyShare after the sync/transfer is complete.

Finally, I think, this issue is resolved for me.



Dell M2010 Windows XP Pro

Aug 11, 2007 9:13 AM in response to zack2002

Wow, what a relief. This ended up being my problem too. I was using my iPhone successfully with my computer/iTunes for days until this happened. When I read the post, I realized Windows started crashing the day after I used the camera on the iPhone.

I'll add that I don't think this is specifically a Windows Vista or Logitech camera driver issue. I have a WinXP machine and uninstalled the built-in web cam driver. I think any camera drivers on WinPC machines could cause this problem.

Aug 11, 2007 10:32 AM in response to RyanLM

Ryan, he is correct.

If you are using 64bit vista, that is likely your problem.

Apple has sold hundreds of thousands of iPhones and millions of iPods. It would be difficult to say that it is the iPhone, iTunes, and iPod that is faulty with so many users, both mac and PC.


It is most likely that due to your computer configuration, your Windows Vista, which is merely a more secure, more aesthetic, yet less stable OS then previous versions is likely the culprit, especially if you run the 64bit version.

Due to the limited amount of people actually running 64bit is probably tribute to why you're probably only one of few with problems.

There are known issues with iTunes, amongst MANY programs that are still TRYING to be supported on 64bit Vista, so unfortunately the iPhone/iTunes combination is not a good solution for you.


Maybe a new iMac with a 1TB hard drive running both OSX and Vista would solve all your problems?

BLUE SCREEN of death - solution

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