Missing images in AOL email

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Level 1

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Missing images in AOL email

For email I use "AOL for Mac OS X", version 10.3.7. When an incoming email contains an image the space for the image is always blank, with a 'document' icon in one corner (looks like sheet of paper with folded corner, RGB color blobs, and a white diagonal slash). I can't find any AOL Preference to correct this. Suggestions ?
Chris

Mac Mini Mac OS X (10.4.9)

Mac Mini, Mac OS X (10.4.9)

Posted on Jul 9, 2007 4:32 PM

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Answer 1

Jul 10, 2007 5:15 AM in response to taychrs

Hello ta:

I use AOL as my main mail platform and have no problem with images (not helpful, I know). Do you access your AOL mail through AOL itself, or do you access it through the web (www.aol.com)?

Barry

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Answer 2

taychrs Author

Level 1

0 points

Jul 11, 2007 2:41 AM in response to taychrs

Thanks Barry. I access my mail through AOL's own software, using "Automatic AOL".
Chris 11 July 07

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Answer 3

Jul 11, 2007 5:38 AM in response to taychrs

Hi ta:

Lets try several things.

First, be sure you are running the latest version of AOL (mine is 10.3.7 build version 4136.308 (US)).

Then try accessing AOL through the web (www.aol.com) for your mail and see if it behaves the same way. If it does not, lets try the following:

Trash the AOL preference file (com.apple.aol.plist) and restart (you will have to reenter your AOL preferences.

Then in AOL preferences (display pane) I would empty the cache. I also have show images and used compressed images checked. In downloads (preferences) I have display images as they download checked. I am giving you my settings in case they are relevant.

If none of that works, I would uninstall AOL (I think there is an uninstaller, although I have never used it), download a new copy of AOL, and go from there.

Barry

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Answer 4

ali brown

Level 7

26,493 points

Jul 11, 2007 9:25 AM in response to taychrs

Hi Chris!

Does this happen with all Emails that contain attachments, or just those from specific senders?

If you don't use Auto AOL, and instead just click on the Read icon in the AOL menubar, to open the Emails, do the images appear?

Is there an attachment included in the Emails?

ali b

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