some new messages are highlighted in red

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Level 2

205 points

some new messages are highlighted in red

I have received 2 or 3 messages lately that show up in my inbox highlighted in fire truck red. I'm not saying the message is listed in a red font. It's like a red color label has been applied and I'm not sure how it got there. It's not as a result of an action taken by applying a rule; I don't have any rules except the one Apple put it there by default to highlight their messages. How do I disable that? Does Mail handle priority labels sent my other mail apps by applying a color label?

PowerPC G4 Gigabit Ethernet, Mac OS X (10.4.10), 1.62 GB SDRAM, 1 GHz Sonnet Encore/ST PCI card, 120 GB ATA drive, ext. FW drive

Posted on Jul 9, 2007 8:37 PM

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Answer 1

Jul 10, 2007 1:31 AM in response to William M.

William, I have limited experience of this kind of happening but I do know that my ISP can highlight any email that has possible problematic content. Here in Australia there are government regulations concerning spam & emails with certain words in the message. I've had a couple of emails coloured as a warning that I should be careful.

I suggest you check with your ISP whether or not this is what has happened.

Neville

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Answer 2

Jul 10, 2007 7:07 AM in response to William M.

This has to be because of a rule or because of the junk filter. Try this:

1. Go to Preferences > Rules and disable all the rules.

2. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.

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