I have a brand new Dell Lap top and when I try to burn cds it gives me the unknown (2131) error. I have used my burner with other programs so I know that is not it and I have also tried re-installing itunes but that did not work as well. Any one else have this problem? Any suggestions?
That's actually the first time I've seen it on a Dell (although i haven't been doing much working on Importing & Burning issues for a few weeks now). I'd mostly seen it reported on one particular variety of drive on Toshiba models.
Can you post your DVD/CD diagnostics for us please?
Put a music CD in each of your drives. Then, in iTunes, go "Help > run diagnostics ...", select "DVD/CD diagnostics, and paste the complete results into a reply.
That's actually the first time I've seen it on a Dell (although i haven't been doing much working on Importing & Burning issues for a few weeks now). I'd mostly seen it reported on one particular variety of drive on Toshiba models.
Can you post your DVD/CD diagnostics for us please?
Put a music CD in each of your drives. Then, in iTunes, go "Help > run diagnostics ...", select "DVD/CD diagnostics, and paste the complete results into a reply.
Microsoft Windows Vista Home Edition (Build 6000)
Dell Inc. Inspiron 1501
iTunes 7.3.0.54
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is not an administrator.
Video Display Information:
ATI Technologies Inc., ATI Radeon Xpress 1150
Connected Device Information:
Disk drive, TOSHIBA MK6037GSX ATA Device, Channel 0, Target 0, Lun 0
CD-ROM Drive, TSSTcorp DVD+-RW TS-L632H ATA Device, Channel 0, Target 0, Lun 0
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
E: TSSTcorp DVD+-RW TS-L632H, Rev D200
Audio CD in drive.
Found 10 songs on CD, playing time 32:58 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:55:41
Track 3, start time 06:30:44
Track 4, start time 10:32:59
Track 5, start time 13:49:73
Track 6, start time 16:36:12
Track 7, start time 19:30:39
Track 8, start time 22:23:04
Track 9, start time 25:23:26
Track 10, start time 29:53:53
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 10 16 20 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive E: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X.
Okay, there's no newer firmware being offered by Dell for that drive, for either 32-bit or 64-bit versions of Vista.
Do you have a 32-bit or a 64-bit version of Vista? (Dell splits out their driver downloads pages for the Inspiron 1501 depending on which one bit-version you have.)
... head up to the "Operating System:" area at the top of the page, click "Change OS", and select "Vista 32-bit".
When you get through to the Vista 32-bit page, there's a few different potentially burning-relevant updates we should check on.
Check to see if your
Dell Inspiron 1501 System BIOS is up to date.
Check to see if the Video Adapter - Driver for your
ATI IGP Xpress 1150 is up to date.
(If there's anything else there relevant to your particular Inspiron 1501 configuration that you're behind on, now would probably be a good time to pick up those updates too.)
Once you're satisfied that you're up to date, do you still get the 2131?
I have the Dell 1501 and have the same exact error and problem. I used the OS explore utility and when I listed the files in the itunes directory, there was a prompt at the top of the screen to burn a CD. I was able to burn one, but they were in the MP4 format not in an audio CD format to use in a CD player. If anyone finds an answer please let us know.
i am having the same problem with my new inspiron 1501 with vista and i want to try and fix the problem but i dont understand what i am supposed to do by going to the "operating system" where is that located?
I am having the same problem with my E1505...I am extremely irritated by this. What could cause this? I burn Cds almost everday for my job and now I cannot.
If no joy there, if your Security software is set to scan attached media automatically, try switching that off prior to a burn to see if that helps with the 2131.
But if no joy there, try heading to the following page to check for other documentation and to submit your DVD/CD diagnostics to Apple:
My nephew just bought a brand new Dell E1501 and we get the same error using Vista. This seems to be a major problem. I am using a Dell E1705 with XP and no issues burning here. I hope someone can find a fix for this.
