Very Important Edge and Missed calls

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Level 1

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Very Important Edge and Missed calls

Hello Apple forums so can you test this for me.

1.turn wifi off and connect via edge
2.go to youtube play a movie
3. why movie is playing phone your iphone.

does the video stop and you get a pop up to answer the call. now if the answer is no and it goes to voice mail but you do not leave a message and hang up do you get a missed call,

Same with safari. and mail

So we pay for the unlimited data plan but cannot use it otherwise we miss all our calls same thing happens with mail, so if you have your mail to check every 15mins you will not be able to get any calls for a quarter of the day.

other phones will stop the connection give you an option to answer the phone then resume your download safari/youtube/ mail.

please post your answers.

MBP, Mac OS X (10.4.10), Iphone

Posted on Jul 11, 2007 10:57 PM

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Answer 1

Jul 11, 2007 10:58 PM in response to RTpics

You cannot use EDGE and receive or make calls at the same time.

The only exception that i've seen is....when EDGE is not "downloading" data to your phone (once the webpage is loaded), a call MAY come thru.

For the most part, if you're downloading, streaming, etc... the calls will go to Voicemail.

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Answer 2

Jul 11, 2007 10:59 PM in response to RTpics

This is a limitation of Edge and the cellular protocol it uses. It has nothing to do with Apple and the iPhone. You'd find the same thing if you had another phone like the Blackberry. When we have a 3G iPhone the problem will go away because 3G doesn't have that limitation.

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Answer 3

Jul 11, 2007 11:01 PM in response to RTpics

Page 21 of iPhone User Guide

Note: Because iPhone uses EDGE for the phone, you cannot use the Internet over EDGE
when you’re on a call. To talk on the phone and use Internet applications at the same
time, connect over a Wi-Fi network.

Note: While iPhone is actively transferring data over EDGE—downloading a webpage,
for example—you may not be able to receive calls. Incoming calls may go to voicemail.

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Answer 4

RTpics Author

Level 1

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Jul 11, 2007 11:13 PM in response to RTpics

So why does it work on some apple phones and not others, why does it work on the razor and the nokia phones. i spoke to level 2 support they said youtube and the widgets take priority and will inform you of the calls,(pop up) email and surfing will not give you this notification. this is the way the software has been programmed. this is an i phone problem not a limitation of edge.

i know we cannot surf and talk at the same time this is 3 g only

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Answer 5

Jul 11, 2007 11:16 PM in response to RTpics

No, it's not a software priority or program issue.

It's whether or not you're Transmitting/Receiving via EDGE when a phone call comes in. If it does come in during that time, it goes straight to voicemail.

It's not a software issue. It's just the nature of the EDGE transmission.

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Answer 6

RTpics Author

Level 1

0 points

Jul 11, 2007 11:19 PM in response to RTpics

discussion with apple.

Everyone having this issue should call 1-800-MY iPhon. Ask to speak to Tier II support, the person you get may try to help, and may need to give you a case number. You'll probably have to wait a while on hold.

I just spent an hour on the phone with Tier I & II. The tier I guy started by saying that when you use EDGE it will always go to voicemail. I told him, I was on a user forum & some people said they don't have the issue. He then tested it on his phone & experienced the direct to v-mail issue. We talked about how this was a real problem & how both of our nokia phones didn't have this issue (he actually had the E-61 also). He gave me a case number & transferred my to tier II. The tier II guy told me that this was a software issue. That a pop-up needs to be designed into the software to allow the user the option to disconnect the data connection & accept the voice call, or not. I told him that I'd read on a user forum that some users get voice calls while using EDGE. He said that if they are using you tube the call will automatically interrupt & switch out of you tube. We then tested this on my iPhone & it worked (i.e. the call interupted you tube). He said the software currently decides to disconnect data or send calls to voice mail during EDGE transmissions based on what the user is doing. Phone calls take priority over you tube & widgets (stock & weather)but safari and e-mail take priority over phone calls. He said the thought was, it would be more annoying to users to be in the middle of sending an e-mail and having mail disconnected for a phone call, than having the call go to voicemail. The ideal solution is to have a choice (like other phones allow) but right now the iPhone software does not have a pop-up designed allowing the user to accept the call or keep the data connection. (He seemed to be familiar with this on other phones while being tethered to a macbook to use their data connections & getting voice calls during downloads).

He said he was submitting this to the engineering group & said the more people that call tier II about this & submit it as an issue via online feedback, the higher priority it will get to be addressed in the first software update. So if you want to see this fixed start calling and submitting the issue http://www.apple.com/feedback/iphone.html in as much detail as possible (specifically say that other existing phones Nokia S60s etc. have this function).

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Answer 7

Pmatt

Level 1

14 points

Jul 11, 2007 11:41 PM in response to RTpics

I can not get a call to interrupt a youtube video being played over EDGE on my iPhone.

Are most people finding that it will? I wonder whether it depends on the phone, or the location, or something else?

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Answer 8

Jul 12, 2007 12:02 AM in response to RTpics

I wonder how many people would choose email and Safari over the phone.... I would have selected the phone as first priority - but maybe I'm weird!

Does that mean that even if I'm not "active" in email but email happens to be checking the account in it's regular way AND a phone call comes in that it will go straight to voice mail?

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Answer 9

Jul 12, 2007 12:05 AM in response to jeff oestreich

That is my understanding....

if EDGE Transmission or Receiving is occurring, then your call goes to Voicemail.

You can still have the mail or Safari open. Just as long as you're not transmitting data at the moment, a call should still come in.

The same goes for any app.

I was watching a youtube video last night when a call went straight to video. I had no pop or it didn't pause or anything. While the video was streaming, the call came in and went straight to video.

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Answer 10

Jul 12, 2007 12:12 AM in response to Leone-D-Antonio

Yea - that seems like a incomplete design there - to hard code the priority in like that. I shouldn't speak for most - but I'll bet most folks would like the call to come in instead. I'll bet we get to configure that before too long.

Sadly, I don't think it's conventional wisdom by most that there's a chance that a call could go straight to voicemail when they aren't even doing anything (just because the email happens to be exercising it's 15 or 30 minute check).

Hopefully this won't happen too often in reality.. Thanks for the clarification!

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Answer 11

RTpics Author

Level 1

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Jul 12, 2007 12:22 AM in response to RTpics

okay here is the video of what should happen please note the EDGE symbol on the screen, the feedback sound is from GSM.

http://youtube.com/watch?v=NMm2AY-_TTY

this is the thread i have been following and posting on, before i posted here. quite long but some very good answers.
http://howardforums.com/showthread.php?t=1197377

hopefully this will be sorted out as this is the only main feature that i am upset with on the Iphone otherwise i love it, night all

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Answer 12

artchick

Level 1

0 points

Jul 12, 2007 5:07 AM in response to Steve Werner

steve's got it exactly right!
according to the at&t website:
"The AT&T 3G network uses HSDPA/UMTS technology (High Speed Downlink Packet Access/Universal Mobile Telephone System), which makes it possible to enjoy a variety of feature-rich wireless services. It also gives AT&T the advantage of offering simultaneous voice and data services. That means you can talk and use the Internet at the same time."
"In areas where the 3G network is not available, customers will continue to receive service on the AT&T EDGE network, when coverage is available."

Windows XP

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Answer 13

tm300

Level 1

9 points

Jul 12, 2007 6:03 AM in response to RTpics

My calls go straight to voicmail when I am playing a youtube clip. I tried it 10 or so times and each time my call went straight to voicemail (not even a ring).

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Answer 14

dfxinc

Level 1

15 points

Jul 12, 2007 6:11 AM in response to tm300

No other phone will work differently, not a Nokia, not a Razr....this is a limitation of EDGE not the iPhone. EDGE AND PHONE CALLS CANNOT EXIST AT THE SAME TIME ON ANY PHONE!

If your Nokia received a call while browsing, it was simply chance that the call came in at a moment when the EDGE connection was down. Noting more, the Nokia didnt perform a magic trick...it was just luck.

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Answer 15

pterobyte

Level 6

11,098 points

Jul 12, 2007 6:21 AM in response to dfxinc

No other phone will work differently, not a Nokia,
not a Razr....this is a limitation of EDGE not the
iPhone. EDGE AND PHONE CALLS CANNOT EXIST AT THE SAME
TIME ON ANY PHONE!

If your Nokia received a call while browsing, it was
simply chance that the call came in at a moment when
the EDGE connection was down. Noting more, the Nokia
didnt perform a magic trick...it was just luck.

Simply not true. Has nothing to do with luck.

You cannot originate an EDGE connection while on a phone call, but an incoming phone call will put an EDGE connection on temporary hold. When you finish the phone call, the EDGE connection will be resumed. This is fully supported by GPRS, EDGE and UMTS. If it doesn't work, it's because either the iPhone cannot handle it, or AT&T have deliberately chosen to prevent this.

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