Previous 1 2 Next 21 Replies Latest reply: Jul 12, 2007 11:49 AM by Tehan
RTpics Level 1 (0 points)
Hello Apple forums so can you test this for me.

1.turn wifi off and connect via edge
2.go to youtube play a movie
3. why movie is playing phone your iphone.

does the video stop and you get a pop up to answer the call. now if the answer is no and it goes to voice mail but you do not leave a message and hang up do you get a missed call,

Same with safari. and mail

So we pay for the unlimited data plan but cannot use it otherwise we miss all our calls same thing happens with mail, so if you have your mail to check every 15mins you will not be able to get any calls for a quarter of the day.

other phones will stop the connection give you an option to answer the phone then resume your download safari/youtube/ mail.

please post your answers.

MBP, Mac OS X (10.4.10), Iphone
  • Leone D'Antonio Level 4 (1,110 points)
    You cannot use EDGE and receive or make calls at the same time.

    The only exception that i've seen is....when EDGE is not "downloading" data to your phone (once the webpage is loaded), a call MAY come thru.

    For the most part, if you're downloading, streaming, etc... the calls will go to Voicemail.
  • Steve Werner Level 2 (325 points)
    This is a limitation of Edge and the cellular protocol it uses. It has nothing to do with Apple and the iPhone. You'd find the same thing if you had another phone like the Blackberry. When we have a 3G iPhone the problem will go away because 3G doesn't have that limitation.
  • likwidfuzion Level 1 (80 points)
    Page 21 of iPhone User Guide

    Note: Because iPhone uses EDGE for the phone, you cannot use the Internet over EDGE
    when you’re on a call. To talk on the phone and use Internet applications at the same
    time, connect over a Wi-Fi network.

    Note: While iPhone is actively transferring data over EDGE—downloading a webpage,
    for example—you may not be able to receive calls. Incoming calls may go to voicemail.
  • RTpics Level 1 (0 points)
    So why does it work on some apple phones and not others, why does it work on the razor and the nokia phones. i spoke to level 2 support they said youtube and the widgets take priority and will inform you of the calls,(pop up) email and surfing will not give you this notification. this is the way the software has been programmed. this is an i phone problem not a limitation of edge.

    i know we cannot surf and talk at the same time this is 3 g only
  • Leone D'Antonio Level 4 (1,110 points)
    No, it's not a software priority or program issue.

    It's whether or not you're Transmitting/Receiving via EDGE when a phone call comes in. If it does come in during that time, it goes straight to voicemail.

    It's not a software issue. It's just the nature of the EDGE transmission.
  • RTpics Level 1 (0 points)
    discussion with apple.

    Everyone having this issue should call 1-800-MY iPhon. Ask to speak to Tier II support, the person you get may try to help, and may need to give you a case number. You'll probably have to wait a while on hold.

    I just spent an hour on the phone with Tier I & II. The tier I guy started by saying that when you use EDGE it will always go to voicemail. I told him, I was on a user forum & some people said they don't have the issue. He then tested it on his phone & experienced the direct to v-mail issue. We talked about how this was a real problem & how both of our nokia phones didn't have this issue (he actually had the E-61 also). He gave me a case number & transferred my to tier II. The tier II guy told me that this was a software issue. That a pop-up needs to be designed into the software to allow the user the option to disconnect the data connection & accept the voice call, or not. I told him that I'd read on a user forum that some users get voice calls while using EDGE. He said that if they are using you tube the call will automatically interrupt & switch out of you tube. We then tested this on my iPhone & it worked (i.e. the call interupted you tube). He said the software currently decides to disconnect data or send calls to voice mail during EDGE transmissions based on what the user is doing. Phone calls take priority over you tube & widgets (stock & weather)but safari and e-mail take priority over phone calls. He said the thought was, it would be more annoying to users to be in the middle of sending an e-mail and having mail disconnected for a phone call, than having the call go to voicemail. The ideal solution is to have a choice (like other phones allow) but right now the iPhone software does not have a pop-up designed allowing the user to accept the call or keep the data connection. (He seemed to be familiar with this on other phones while being tethered to a macbook to use their data connections & getting voice calls during downloads).

    He said he was submitting this to the engineering group & said the more people that call tier II about this & submit it as an issue via online feedback, the higher priority it will get to be addressed in the first software update. So if you want to see this fixed start calling and submitting the issue in as much detail as possible (specifically say that other existing phones Nokia S60s etc. have this function).
  • Pmatt Level 1 (10 points)
    I can not get a call to interrupt a youtube video being played over EDGE on my iPhone.

    Are most people finding that it will? I wonder whether it depends on the phone, or the location, or something else?
  • jeff oestreich Level 1 (20 points)
    I wonder how many people would choose email and Safari over the phone.... I would have selected the phone as first priority - but maybe I'm weird!

    Does that mean that even if I'm not "active" in email but email happens to be checking the account in it's regular way AND a phone call comes in that it will go straight to voice mail?
  • Leone D'Antonio Level 4 (1,110 points)
    That is my understanding....

    if EDGE Transmission or Receiving is occurring, then your call goes to Voicemail.

    You can still have the mail or Safari open. Just as long as you're not transmitting data at the moment, a call should still come in.

    The same goes for any app.

    I was watching a youtube video last night when a call went straight to video. I had no pop or it didn't pause or anything. While the video was streaming, the call came in and went straight to video.
  • jeff oestreich Level 1 (20 points)
    Yea - that seems like a incomplete design there - to hard code the priority in like that. I shouldn't speak for most - but I'll bet most folks would like the call to come in instead. I'll bet we get to configure that before too long.

    Sadly, I don't think it's conventional wisdom by most that there's a chance that a call could go straight to voicemail when they aren't even doing anything (just because the email happens to be exercising it's 15 or 30 minute check).

    Hopefully this won't happen too often in reality.. Thanks for the clarification!
  • RTpics Level 1 (0 points)
    okay here is the video of what should happen please note the EDGE symbol on the screen, the feedback sound is from GSM.

    this is the thread i have been following and posting on, before i posted here. quite long but some very good answers.

    hopefully this will be sorted out as this is the only main feature that i am upset with on the Iphone otherwise i love it, night all
  • artchick Level 1 (0 points)
    steve's got it exactly right!
    according to the at&t website:
    "The AT&T 3G network uses HSDPA/UMTS technology (High Speed Downlink Packet Access/Universal Mobile Telephone System), which makes it possible to enjoy a variety of feature-rich wireless services. It also gives AT&T the advantage of offering simultaneous voice and data services. That means you can talk and use the Internet at the same time."
    "In areas where the 3G network is not available, customers will continue to receive service on the AT&T EDGE network, when coverage is available."

      Windows XP  
  • tm300 Level 1 (5 points)
    My calls go straight to voicmail when I am playing a youtube clip. I tried it 10 or so times and each time my call went straight to voicemail (not even a ring).
  • dfxinc Level 1 (15 points)
    No other phone will work differently, not a Nokia, not a Razr....this is a limitation of EDGE not the iPhone. EDGE AND PHONE CALLS CANNOT EXIST AT THE SAME TIME ON ANY PHONE!

    If your Nokia received a call while browsing, it was simply chance that the call came in at a moment when the EDGE connection was down. Noting more, the Nokia didnt perform a magic was just luck.
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