THANK YOU...Apple Customer Service
Im starting this post to put something positive into this forum:
Apple is doing an outstanding job on customer service and taking care of issues (for me) very quickly. With the shear number of phones produced, parts arriving from all over the world and the chance for human/computer error in assemble...There will be problems and it should be expected. Apple has stepped up and so far done a super job of fixing, replacing and assisting its customers with how to info. It is prevalent throughout many of the threads in this forum. So many people have had there phones replaced and yet there are no "thank you's" posted here...here's your chance.
I purchased my phone on release day and immedietly could not get a wifi connection. Im a patient guy so I came to these forums to try out ALL of the ideas posted, none worked. I went to AT&T for assistance and there was just not enough knowledge or help there. However they did call Apple (seem to have a direct line) and i was able to open up a case. We went through troubleshooting all the way to level three. No fix so a repair ticket was opened and a loaner phone was sent the very next day...Fedex overnight. Sync'd up the new loaner phone with no loss of data and "whala" everything worked like it was suppose to...wifi, volume, ipod, edge...all perfect. Sent my phone in and using the repair tracking, watched every step of what they were doing. They did diagnostic testing yesterday and this morning I checked and a New Phone is on the way. Obviously it was not fixable and now they have my phone as a test phone to help others. They did not try and do any patch's or shuffle under the carpet stuff. They could not fix so they replaced. My phone also had to be recharged every 12 hours which I would not have known without the loaner phone which has not had to be recharged now for 3 days. I added that case to the current repair ticket while it was in transit with no problems at all. In closing, be patient and understanding, answer their questions, treat them like you would want to be treated and you will a great experience and get a phone that works like it was designed to work. Understand that due to the large volume of phones that Murphy's Law is in effect...some will be broke.
Apple...Thank you for a quality product and excellent service!!!
Apple is doing an outstanding job on customer service and taking care of issues (for me) very quickly. With the shear number of phones produced, parts arriving from all over the world and the chance for human/computer error in assemble...There will be problems and it should be expected. Apple has stepped up and so far done a super job of fixing, replacing and assisting its customers with how to info. It is prevalent throughout many of the threads in this forum. So many people have had there phones replaced and yet there are no "thank you's" posted here...here's your chance.
I purchased my phone on release day and immedietly could not get a wifi connection. Im a patient guy so I came to these forums to try out ALL of the ideas posted, none worked. I went to AT&T for assistance and there was just not enough knowledge or help there. However they did call Apple (seem to have a direct line) and i was able to open up a case. We went through troubleshooting all the way to level three. No fix so a repair ticket was opened and a loaner phone was sent the very next day...Fedex overnight. Sync'd up the new loaner phone with no loss of data and "whala" everything worked like it was suppose to...wifi, volume, ipod, edge...all perfect. Sent my phone in and using the repair tracking, watched every step of what they were doing. They did diagnostic testing yesterday and this morning I checked and a New Phone is on the way. Obviously it was not fixable and now they have my phone as a test phone to help others. They did not try and do any patch's or shuffle under the carpet stuff. They could not fix so they replaced. My phone also had to be recharged every 12 hours which I would not have known without the loaner phone which has not had to be recharged now for 3 days. I added that case to the current repair ticket while it was in transit with no problems at all. In closing, be patient and understanding, answer their questions, treat them like you would want to be treated and you will a great experience and get a phone that works like it was designed to work. Understand that due to the large volume of phones that Murphy's Law is in effect...some will be broke.
Apple...Thank you for a quality product and excellent service!!!
Sony VAIO VGN-A790, Windows XP
