7 Replies Latest reply: Jul 14, 2007 9:38 PM by nerowolfe
desert doc Level 1 Level 1 (0 points)
I read somewhere in these posts that when they installed the updates a window came up saying that the computer needed to be restarted and when they did they noticed another window saying that the 2.1 update was XX% completed but the restart had been initialized and nothing could be done to stop it. After that the SuperDrive no longer functioned. Well I think the same thing happened to me. But it happened so fast I didn't realize what had happened until I read that post and saw that both the OS update and the 2.1 update started near simultaneously.
Anyway, my question is this; can I reinstall the OS from an external DVD ROM and regain the original firmware settings for my SuperDrive or will it be in vain? I have included the logs and hardware profiles in case someone sees something that I do not.
Thxs for any help.
John
BTW, I am currently on a remote military base in Afghanistan with very little commo other that REALLY SLOW satellite and even slower mail with little chance of being able to get my MBP out of here.

This was taken from my Disk Utility log prior to the infamous 2.1 update and the SuperDrive functioned as it should, reading, burning, etc...I think this an LG brand...

Jun 23 18:55:43: Disk Utility started.

Name : HL-DT-ST DVDRW GWA4080MA
Type : Disk

Disk Identifier : disk2
Media Name : HL-DT-ST DVDRW GWA4080MA Media
Media Type : CDROM
Connection Bus : ATA
Connection Type : Internal
Connection ID : Device 0
Device Tree : /PCI0@0/PATA@1F,1/PRID@0/@0:0
Locked : Yes
Writable : No
Ejectable : Yes
Mac OS 9 Drivers Installed : No
CDROM : Yes
Erasical Optical Media : Yes
Optical Media Type : CD-RW
Device Type : CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW
Location : Internal
Total Capacity : 0 Bytes
S.M.A.R.T. Status : Not Supported
Disk Number : 2
Partition Number : 0

This is what hardware profile says about my SuperDrive after the 2.1 update killed it. Note the model #'s are not even the same...

ATA Bus:
HL-DT-ST DVD-RAM GSA-4083N:

Model: HL-DT-ST DVD-RAM GSA-4083N
Revision: COR1
Serial Number:
Detachable Drive: N
Protocol: ATAPI
Unit Number: 1
Socket Type: Internal
Low Power Polling: No

This is my software/firmware update; the 2.1 only installed once.

2007-07-08 11:28:12 +0430: Installed "SuperDrive Firmware Update" (2.1)
2007-07-08 11:28:14 +0430: Installed "Security Update (QuickTime 7.1.6)" (1.0)
2007-07-08 11:58:23 +0430: Installed "Security Update 2007-006 (Universal)" (1.0)
2007-07-08 12:24:41 +0430: Installed "Mac OS X Update (Intel)" (10.4.10)

15" MBP   Mac OS X (10.4.10)  
  • 1. Re: Would reinstall of OS fix Superdrive?
    Kappy Level 10 Level 10 (226,690 points)
    No. There is no connection between the operating system and the optical drive's firmware. If you experienced a shutdown before the Superdrive update was completed then your Superdrive is toast. There is currently no fix. Call AppleCare and report the problem. Also file a bug report via Feedback. After AppleCare assigns a case number take the computer to an Apple Store if you can or arrange to have it shipped back to Apple for repair which will likely require replacing the drive.

    This is what I have done, and I'm presently waiting for a report on whether I will have to pay for this or if Apple will bear the cost since it was basically their error.
  • 2. Re: Would reinstall of OS fix Superdrive?
    nerowolfe Level 6 Level 6 (13,070 points)
    Just a thought: Has anyone contacted Matsushita to see if there is a firmware reset program or tool available for the drive? There is also a possibility that someone who has already hacked a similar drive into a region-free drive might know how to solve this problem. There are experts out there that are far beyond the Apple "geniuses" who didn't even know the problem existed.
    Calling someone a genius does not make him such. Genius like real self-esteem is earned, not bestowed.
    Didn't someone once say genius is next to insanity?


    Dual G5, MacBookPro 15, MacBookPro 17 Core2Duo   Mac OS X (10.4.10)  
  • 3. Re: Would reinstall of OS fix Superdrive?
    Kappy Level 10 Level 10 (226,690 points)
    There are no 'flashers' around for that particular drive model. I searched the various sites where such animals exist.

    You cannot actually contact Matsushita. Their products are distributed under the Panasonic name. The drive itself is OEM and not a readily available consumer product.

    'Self-esteem is earned.' Hmmm, that's interesting. From whom do you earn your own esteem? Since 'genius' is technically a 'natural talent and level of intelligence,' I don't think it can be 'earned.' Either you are or you aren't.

    No. The statement is, 'There's a fine line between genius and insanity. I have erased this line.' It is attributed to Oscar Levant. "Talent hits a target no one else can hit; Genius hits a target no one else can see," was said by Arthur Schopenhauer. Einstein said, "The difference between genius and stupidity is that genius has its limits" and "Intellectuals solve problems; geniuses prevent them."
  • 4. Re: Would reinstall of OS fix Superdrive?
    Nito2006 Level 1 Level 1 (0 points)
    That's crazy! Everytime I turn on my Mac Book Pro I get an error that reads "No devices were found that requires this firmare update." For whatever reason it opens the suprdrive Update 2.1 but I'm really up to date with all my updates. can anyone help me get this error to stop?

    Nito
  • 5. Re: Would reinstall of OS fix Superdrive?
    Kappy Level 10 Level 10 (226,690 points)
    Open Accounts preferences, click on Login Items tab, select Superdrive update app in list, delete.
  • 6. Re: Would reinstall of OS fix Superdrive?
    nerowolfe Level 6 Level 6 (13,070 points)
    Off topic but I meant that title "genius" is earned by demonstration or by precept, not by someone simply dubbing one a genius. I believe genius is both genetic and acquired, but for sure, genes play a large role.
    I like Letterman's statement about genius having no off switch.

    Regarding self esteem being earned I mean that you don't give someone "self esteem" by lying to them or simply telling them they are what they are not.
    Self esteem is related to David Riesman's "inner directed" personality. There are those with internal gyroscopes who from an early age know who they are and what they want, and ignore criticism and naysayers. In today's world we give everyone a medal because we don't want to hurt anyone's feelings, as if nobody ever loses a chess match or ball game. Real self esteem cannot be damaged or hurt. Fake self esteem is very fragile and easily lost.

    Regarding the flashing thing - I guess the only solution would be if someone knew someone who actually worked at the drive factory and did the testing. I have a friend who used to work for a US HD company, and he had access to all kinds of software that could make the drive do tricks.
    I have seen some online photos from someone who took a MBP apart, so I guess it's possible to take the drive out on ones own. I also am sure that kills the warantee.
    Wouldn't it be possible for Apple to issue a flash which would install the original firmware? If the drive is no longer recognized by the system, it would not work, but for those who have drives that merely limp, a flash back to the original firmware would solve all the problems.
    With my PCs, when flashing things, there is usually an option to save the original data to a disk in a way that it can be reinstalled, whether or not the new flash takes.

    What I considered most distressing when I got my first MBP was that the drive doesn't have a manual eject gizmo. If a thick CD or DVD ever does get stuck in there, it really is toast.

    Dual G5, MacBookPro 15, MacBookPro 17 Core2Duo   Mac OS X (10.4.10)  
  • 7. Re: Would reinstall of OS fix Superdrive?
    nerowolfe Level 6 Level 6 (13,070 points)
    Isn't it silly that Mac does not have a "Run Once at Start" flag like MS does for just this purpose?
    A naive user will probably call Apple and complain, and I bet there are lots of them out there who do not access these boards.

    Dual G5, MacBookPro 15, MacBookPro 17 Core2Duo   Mac OS X (10.4.10)