Quicktime Install Nightmares

Wow, I think I finally cracked the nut, but this was one hellacious nightmare to debug. I still had install problems but hopefully I have fixed them now.

The original symptoms:
Opening itunes or accessing qtime media online generates a dialog stating that my quicktime software is out of date. There are two options, Cancel or Download.

Scenario 1: I click Download - msi engine, msiexec, runs constantly and never finishes.

Scenario 2: I click cancel and itunes exits. msiexec is still locked in background. Have to kill task.

So I do the good thing and try to clean up the mess. I download and install Windows Installer Cleaner, remove quicktime and clean up according directions I have found here online. I download quicktime again and try to install again. Near the end of the install I get the same error.

So I clean up again and think ... what did I miss. Ahh, IE7 has a hook to the dll files and even though I restarted the machine before install and disabled Antivirus the hook I believe was screwing me. So I open IE7, click on tools, manage addons. Under Show drop down select the tools currently used by IE. Look for all things QuickTime and disable.

I then uninstall the failed previous install - uninstall worked for me. I then enabled msi logging in the registry so that I have a record of the install this time. The install is not 100% smooth, but it completes at least. That is a first for some time. I still got the prompt to update when the setup was nearly complete.

When I looked at the MSI log I saw several errors relating to generating a hash for some sample movie.

MSI (c) (0C:8C) [18:45:09:828]: Failed to generate hash for file 'D:\Program Files\QuickTime\Sample.mov'. Error: 0x3
MSI (c) (0C:8C) [18:45:09:828]: Failed to generate hash for file 'D:\Program Files\QuickTime\Sample.qtif'. Error: 0x3

DEBUG: Error 2769: Custom Action MoveQuickTimeMPEG2 did not close 1 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: MoveQuickTimeMPEG2, 1,
Action ended 18:45:16: MoveQuickTimeMPEG2. Return value 1.

Now I believe this error from the log is harmless, and not related to the problem but I am including it just in case I am wrong.

Another error that occurs later is related to generating the desktop shortcut.
Action 18:45:22: AddDesktopShortcuts. Creating/Removing desktop shortcuts
Action start 18:45:22: AddDesktopShortcuts.
MSI (s) (E8:C8) [18:45:22:390]: Invoking remote custom action. DLL: D:\windows\Installer\MSI30.tmp, Entrypoint: AddDesktopShortcuts
MSI (s) (E8:C8) [18:45:22:468]: Leaked MSIHANDLE (1125) of type 790541 for thread 3984
MSI (s) (E8:C8) [18:45:22:468]: Note: 1: 2769 2: AddDesktopShortcuts 3: 1
DEBUG: Error 2769: Custom Action AddDesktopShortcuts did not close 1 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: AddDesktopShortcuts, 1,
Action ended 18:45:22: AddDesktopShortcuts. Return value 1.



Another error:
FileCopy(SourceName=SAMPLE~1.QTI|Sample.qtif,SourceCabKey=Sample.qtif,DestName=S ample.qtif,Attributes=0,FileSize=18663,PerTick=32768,,VerifyMedia=1,,,,,CheckCRC =0,Version=PictureViewer.exe,,InstallMode=58982400,HashOptions=0,HashPart1=95521 968,HashPart2=1523888557,HashPart3=-442261535,HashPart4=-329221122,,)
MSI (s) (E8:58) [18:45:26:156]: Failed to generate hash for file 'D:\Program Files\QuickTime\Sample.qtif'. Error: 0x2
MSI (s) (E8:58) [18:45:26:156]: File: D:\Program Files\QuickTime\Sample.qtif; Overwrite; Won't patch; Existing file is of an equal version (Checked using version of companion: D:\Program Files\QuickTime\PictureViewer.exe)
MSI (s) (E8:58) [18:45:26:156]: Source for file 'Sample.qtif' is compressed
InstallFiles: File: Sample.qtif, Directory: D:\Program Files\QuickTime\, Size: 18663
MSI (s) (E8:58) [18:45:26:156]: Note: 1: 2318 2: D:\Program Files\QuickTime\Sample.qtif

I can send in an error log if someone wants to email me and request it. I will be glad to help debug and fix the issue. I am not exactly certain of the problem but my system is not standard in that the OS is installed to the D:\ drive (used to dual boot to XP Home and XP Pro). Email is dlee0002(at)maine(dot)maine(dot)rr(dot)com. I am pretty well experienced with MSI installations and will be glad to help.