Startup manager won't show ANY volumes

When I turn on my computer, it makes the startup chime noise then goes to the grey screen. After 5-10 minutes, the screen blacks out and goes to a grey screen with an alternating question mark/Finder logo flashing in the center.

I try to boot to the startup manager by turning on my computer, and then holding down the option key. After holding down the option key for a few minutes, the startup manager screen shows up with a circular arrow (refresh/rescan) and a right arrow (mount from the selected drive), along with a clock cursor.

After a few more minutes, the clock cursor turns to a regular cursor, but no drives are show up to be selected. This includes the startup disk and the Mac Restore DVD that I am trying to boot from.(so I can run Disk Utility)

Why am I not getting any drives to choose? I suspect the hard disk might be corrupted, but the DVD in the optical drive doesn't show up either.

Any help is greatly appreciated.

Mac Mini, Mac OS X (10.4.10)

Posted on Jul 17, 2007 3:56 PM

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10 replies

Jul 17, 2007 4:07 PM in response to axls2012

Your operating system is hosed. Files required for startup are either missing or corrupted. You will have to reinstall OS X. If you have a backup then erase the drive and restore your backup. If you don't have a backup then you can:

How to Perform an Archive and Install

1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

Repairing the Hard Drive and Permissions

Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.

If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Jul 17, 2007 4:16 PM in response to Kappy

Thanks for your reply, but I'm confused about which order I should perform the steps.

Also, I cannot boot from the OS X Installer Disc. It is in the optical drive, but it doesn't show up in Startup Manager and when I boot while holding C down, it doesn't boot from the disc.

I can't do any of the above steps without the OS X Installer Disc (which I can't boot from) correct?

Thanks for your help.

Mac Mini Mac OS X (10.4.6)

Jul 17, 2007 4:25 PM in response to axls2012

Yes, that's correct. You can eject the disc by restarting the computer and after the chime hold down the mouse button until the disc ejects.

You will need to use the OS X Installer Disc that came with the computer. In order to start up from the Installer Disc you should insert the disc into the optical drive then restart the computer. After the chime press and hold down the "C" key until the spinning gear appears below the dark gray Apple logo.

If you cannot startup from the Installer Disc then you may have a bad disc, a bad optical drive, or more serious hardware problem. I you have an Apple Hardware Test disc you can boot from it and run the diagnostics. If you have an Intel Mac then you have to boot from the Installer Disc One in order to run the hardware tests.

Follow the steps in the order they appear. I'm not sure what it is you are confused about.

Jul 17, 2007 4:51 PM in response to Kappy

When I restart my computer, I wait for the chime to stop and then I hold down "C"

When I do this, nothing happens. The grey screen stays until the flashing folder icon appears. No spinning gear or dark gray Apple logo appear.

It was my understanding that the Apple Hardware Test was included on the OS X Installer Disc for the Mac mini's. Is it on a separate disc?

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Startup manager won't show ANY volumes

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