Windows XP SP2 - Camera driver will not load

Question

Level 1

14 points

Windows XP SP2 - Camera driver will not load

Have the same problem on two different machines. iTunes sees the phone and all the things in it sync as expected, Contacts, Calendar, Pictures, Music, etc.

The first time I connected the phone after taking a picture, I get the pop up showing that Windows sees the Digital Still Camera. Shortly after that I get the "Windows encountered a problem" message stating that my new device might not work properly. The phone is connected directly to the PC's USB 2.0 port using the cable that came with the phone.

Device manager shows the Digital Still Camera with the yellow exclamation mark on the icon. The device status reports...

"Windows cannot load the device driver for this hardware
because a previous instance of the device driver is still in memory. (Code 38)"

I removed iTunes 7.3.1 and reinstalled it. I removed the camera driver, rebooted, and let Windows re-recognize the camera. Same problem, both machines, both XP Pro SP2.

Any ideas?

Windows XP Pro

Posted on Jul 18, 2007 9:52 AM

Reply

Answer 1

rhiphone Author

Level 1

14 points

Jul 18, 2007 2:53 PM in response to rhiphone

Resolved. No wonder I'm the only one that encountered this.

I use a Visioneer Strobe Pro USB sheet fed scanner.

http://support.visioneer.com/products/mobile/EOL/StrobePro/

In Device Manager under Imaging Devices, it was showing Digital Still Camera (with the yellow exclamation mark) and Visioneer StrobePro USB Scanner.

On a whim, I decided to unplug the scanner. Then I closed the scanner driver via its icon in the system tray. Within a few seconds, Device Manager updated itself, Digital Still Camera had changed to Apple iPhone. Right away I got the 'Camera connected' dialog asking how I wanted to retrieve the photos from my device. It also shows up in My Computer under Scanners and Cameras. Problem solved.

Next I plugged my scanner back in and now it's got the yellow exclamation mark indicating a problem with the driver. No big surprise.

Once I disconnect the phone and plug the scanner back in, Device Manager updates again and the scanner driver shows back up without the yellow icon. Lastly I reload the scanner driver.

I'm not sure why these two conflict. Don't know if Windows forbids more than one imaging device to be connected at a time or what. Maybe the scanner driver is so old that it doesn't behave properly...it's certainly not certified on XP.

Reply