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Why won't Windows won't recognize USB device (my Ipod)?

I have tried all the tips from Apple, from resetting to restoring (on a different computer.) I can't access my music! Please help.

Dell DIM 4700, Windows XP, Service Pack 2

Posted on Jul 19, 2007 7:50 PM

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16 replies

Jul 19, 2007 8:55 PM in response to n2m88

Have you attempted plugging the iPod into a different computer? If so, do you get the same message?

Is the iPod recognized in the device manager? (right click my computer, properties, hardware tab, device manager, scroll down to USB; check and see if there is anything called iPod or USB mass storage device) Be sure that all other USB devices (excluding your mouse or keyboard) have been removed from the computer.

Jul 23, 2007 10:17 AM in response to n2m88

Try uninstalling the USB drivers for the iPod ( http://docs.info.apple.com/article.html?artnum=305136).

Also, you may want to try testing with another cable, because some cables with a faulty connection can make that error appear on a Windows computer.

If those don't work, you may need a driver update for the computer. The main driver the iPod runs from is in C:\Windows\INF, and is called USBStor. YOu may also want to try finding and re-downloading USBStor.inf from a 3rd party website (as Microsoft doesn't host this file to download).

Why won't Windows won't recognize USB device (my Ipod)?

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