Scanning cuts off bottom 1/2"

Question

Level 2

365 points

Scanning cuts off bottom 1/2"

I have an HP OfficeJet 7410 All-in-One. When I scan an 8.5' x 11" page, using the Automatic Document Feeder, it cuts off the bottom 1/2", no matter what program I use to control the scan (the latest versions of HP ScanPro and Adobe Acrobat). If I don't use the ADF, but scan from the glass, I get the whole page. And if I scan a legal-sized page (8.5" x 14") it does not cut off anything on the bottom.

So, just to experiment, I plugged the OfficeJet into a PC and scanned the same 8.5" x 11" document using the ADF. It did not cut off the bottom. So the problem doesn't seem to be the scanner, or the scanning software. It definitely seems to be that somewhere in OS X, it's cutting off the bottom.

My workaround is to place the 8.5" x 11" pages to be scanned into clear plastic document sleeves. Each is 11.5" long, and when I use these, I get a scan of the entire document.

Is there some way I can get the MBP to scan an entire 11" page without my having to place each one in a plastic sleeve?

MacBookPro (Intel), Mac OS X (10.4.10)

Posted on Jul 22, 2007 3:53 PM

Reply

Answer 1

Kurt Lang

Level 9

68,726 points

Jul 22, 2007 4:31 PM in response to Roger Barre

I would bet it's the driver for the 7410 that's causing the problem, not OS X itself. Is there a newer driver/software you can download from HP's site?

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Answer 2

Roger Barre Author

Level 2

365 points

Jul 22, 2007 5:55 PM in response to Kurt Lang

Hi Kurt:

I did have the latest drives installed, but just to be sure, I downloaded them again and re-installed. Same problem.

And again, if I use a document sleeve, it works fine.

I'm stumped.

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Answer 3

Kurt Lang

Level 9

68,726 points

Jul 23, 2007 6:05 AM in response to Roger Barre

Hi Roger,

Just want to clarify some of the above.

And if I scan a legal-sized page (8.5" x 14") it does not cut off anything on the bottom.

From the Auto Feeder legal size works? Or did you mean manually placing a legal size sheet on the glass?

So the problem doesn't seem to be the scanner, or the scanning software.

It could still be the software. The OS X software isn't a direct copy of the Windows software. It has to be ported, which gives plenty of opportunity for errors in one version that doesn't exist in the other. I've noticed with other HP products that the Mac software almost always has flaws the Windows counterpart doesn't.

My workaround is to place the 8.5" x 11" pages to be scanned into clear plastic document sleeves.

Scanned via the Auto Feeder or manually on the glass?

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Answer 4

Roger Barre Author

Level 2

365 points

Jul 23, 2007 8:38 AM in response to Kurt Lang

Legal sized pages in the ADF don't cut off ... and using a plastic document sleeve in the ADF also gives me the whole page.

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Answer 5

Kurt Lang

Level 9

68,726 points

Jul 23, 2007 10:10 AM in response to Roger Barre

Almost seems to be a sensor issue when the auto feeder works with the document sleeve, but not without. Also, does the print dialogue give the choice between "US Letter" and "Letter (Small)"? If you're using the small version, that will cut things off as it creates larger margins.

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Answer 6

Roger Barre Author

Level 2

365 points

Jul 23, 2007 11:13 AM in response to Kurt Lang

Thanks for the quick reply. I, too, think it's some sort of calibration issue, although it doesn't do it in Windows.

Anyway, as to US letter vs Letter (small), my default paper size in Printer preferences is US letter, but I'm not given any size choice when scanning.

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Answer 7

Roger Barre Author

Level 2

365 points

Jul 23, 2007 11:23 AM in response to Roger Barre

I mis-spoke. I do get to set page size, in HP ScanPro's Scan Menu / Page Setup. US Letter is selected.

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Answer 8

Kurt Lang

Level 9

68,726 points

Jul 23, 2007 12:21 PM in response to Roger Barre

Then my best guess would be that it's a flaw in the Mac version of the software for your device. Contact HP and see if they have any suggestions, or possibly beta software of an upcoming release that fixes the problem.

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Answer 9

Roger Barre Author

Level 2

365 points

Jul 23, 2007 12:23 PM in response to Kurt Lang

Thanks - will do.

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Answer 10

Roger Barre Author

Level 2

365 points

Jul 24, 2007 8:20 PM in response to Kurt Lang

Well, you're right. I tried another HP support tech and she confirmed that this is a problem they're aware of, and have no fix for. She said they hope it'll be addressed in a future software upgrade.

Me too.

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Answer 11

Kurt Lang

Level 9

68,726 points

Jul 25, 2007 6:19 AM in response to Roger Barre

Well, at least they admit it. Now you can only hope that "a future software upgrade" means less than a year.

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Answer 12

Roger Barre Author

Level 2

365 points

Aug 8, 2007 2:14 PM in response to Kurt Lang

I got rid of my HP 7410 and got a Canon MP830.

Its ADF does not cut off the bottom 1/4" of scans the way the HP did. There are a few other things I prefer about this as well, so all in all, I'm pretty happy with it.

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Answer 13

Kurt Lang

Level 9

68,726 points

Aug 9, 2007 9:01 AM in response to Roger Barre

Good to hear, Roger.

I used to have a rep who brought in a bit of my work. She had a multifunction HP device that had the same sorts of issues. The PC software worked great. The OS 9 and OS X software was terrible.

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