7 Replies Latest reply: Jul 25, 2007 7:14 AM by Charlie G
jwoodside Level 1 Level 1 (0 points)
My new incoming mail won't display either! AND, the program freezes when I try to quit. The entire system freezes until I Force Quit the mail program. Only then can I get to the other programs. I have repaired the permissions and that did not fix the problem. How do I fix??

G4 20" iMac, Mac OS X (10.4.10)
  • David Gimeno Gost Level 7 Level 7 (20,775 points)
    Verify/repair the startup disk (not just permissions), as described here:

    The Repair functions of Disk Utility: what's it all about?

    Go to Apple Menu > System Preferences > Network, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list. Leave checked (enabled) only the port configuration needed to connect to Internet and Built-in Ethernet (in that order if not the same), uncheck (disable) the rest of network port configurations and see whether that helps — if it doesn’t, turn ON again the ones you want enabled.

    How many mail accounts do you have in Mail > Preferences > Accounts and what type are they (POP, IMAP, .Mac)?

    In Mail, open Window > Activity Viewer. What do you see there when Mail refuses to quit? Actually, you may be able to avoid having to force quit Mail by canceling whatever it’s doing (by clicking on the red stop icon of the activity).

    <hr>
    Do you have any Mail plug-ins? In the Finder, go to each of the following folders (if they exist). What do you see there?

    /Library/InputManagers/
    /Library/Mail/Bundles/
    ~/Library/InputManagers/
    ~/Library/Mail/Bundles/

    To make accurately reporting that information easier, open /Applications/Utilities/Terminal, type the following command (you can just copy it here and paste it in Terminal), and press <Return>. You can then copy the output of that command from Terminal and paste it in your reply to this post:

    ls -1 /Library/InputManagers /Library/Mail/Bundles ~/Library/InputManagers ~/Library/Mail/Bundles

    Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. You can easily locate any of the folders referred to in this post by copying the folder path here, doing Go > Go to Folder in the Finder, and pasting the folder path there.
  • Charlie G Level 1 Level 1 (0 points)
    I'm having the same problem as jwoodside.
    My new incoming mail does not display. The program freezes when I try to quit. But it does not freeze the whole system.

    I have followed instructions displayed in other topics, have repaired the disk, have started Mail.app while pressing shift (and the app didn't freeze), but when trying to start Mail.app normally, the same problem appears.

    Regarding plugins and bundles:
    ls: /Library/Mail/Bundles: No such file or directory
    ls: /Users/carlosgh/Library/Mail/Bundles: No such file or directory
    /Library/InputManagers:
    CaminoSession
    SIMBL
    iCalFix
    /Users/carlosgh/Library/InputManagers:
    SIMBL
    Smart Crash Reports


    I have two POP accounts configured, and looking at the Activity window, I can see one of them working ok, but the other freezes receiving message #13 of 35.

    Which path should I follow? Thanks, C

    MacBook Pro 2.4 Ghz   Mac OS X (10.4.10)  
  • matt Brennan Level 1 Level 1 (0 points)
    Are you using a blackberry by any chance?
  • David Gimeno Gost Level 7 Level 7 (20,775 points)
    Hola Carlos.

    You appear to not have any plug-in installed that could have a bearing on the problem. After verifying/repairing the disk, which you say you’ve already done, try this:

    1. Quit Mail if it’s running.

    2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong, e.g. by dragging it to the Desktop while holding the Option (Alt) key down. This is where all your mail is locally stored.

    3. Locate Envelope Index and move it to the Trash. If you see any other “Envelope Index”-named file there, delete it as well.

    4. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index — Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.

    Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.
  • Charlie G Level 1 Level 1 (0 points)
    Gracias for the proposed solution, David.

    I already tried that, previous to repairing the disk (which, BTW, was ok).

    But the good news is that I have solved the issue. Here's what I did.

    1. Made sure the computer was not connected to the Internet
    2. Started up Mail.app while pressing the shift key.
    3. Copied all the content in the local inboxes to new folders created in Mail.app
    4. Quit Mail.app
    5. Go to ~/Library/Preferences and moved the file named com.apple.mail.plist to the Desktop.
    6. Start Mail.app and set up the accounts configuration. Removing the preferences file made Mail.app think it was brand new, but the folders created, signatures and other settings were there. Not the accounts, though.

    Now everything works again! Thanks for your help.

    C
  • Charlie G Level 1 Level 1 (0 points)
    Gracias for the proposed solution, David.

    I already tried that, previous to repairing the disk (which, BTW, was ok).

    But the good news is that I have solved the issue. Here's what I did.

    1. Made sure the computer was not connected to the Internet
    2. Started up Mail.app while pressing the shift key.
    3. Copied all the content in the local inboxes to new folders created in Mail.app
    4. Quit Mail.app
    5. Go to ~/Library/Preferences and moved the file named com.apple.mail.plist to the Desktop.
    6. Start Mail.app and set up the accounts configuration. Removing the preferences file made Mail.app think it was brand new, but the folders created, signatures and other settings were there. Not the accounts, though.

    Now everything works again! Thanks for your help.

    C
  • Charlie G Level 1 Level 1 (0 points)
    Gracias for the proposed solution, David.

    I already tried that, previous to repairing the disk (which, BTW, was ok).

    But the good news is that I have solved the issue. Here's what I did.

    1. Made sure the computer was not connected to the Internet
    2. Started up Mail.app while pressing the shift key.
    3. Copied all the content in the local inboxes to new folders created in Mail.app
    4. Quit Mail.app
    5. Go to ~/Library/Preferences and moved the file named com.apple.mail.plist to the Desktop.
    6. Start Mail.app and set up the accounts configuration. Removing the preferences file made Mail.app think it was brand new, but the folders created, signatures and other settings were there. Not the accounts, though.

    Now everything works again! Thanks for your help.

    C