iphone fell into toilet and won't restart

my iphone literally jumped out of the holster and fell in to the toilet bowl. i retrieved it very quickly, dried it with a towel and, removed sim card, used low setting on blow dryer and now have it sitting with the sim card out. at any rate at no time up untill now did the phone give any indication that it would start up. so the screen is dark. any suggestions as to whether i could get the phone to work
thanks in advance

imac intel, Mac OS X (10.4.10), iphone

Posted on Jul 29, 2007 12:09 AM

Reply
27 replies

Jul 30, 2007 10:02 AM in response to amjazz

Don't LIE if they ask about water when you bring/send it back to Apple. Most phones have 'techniques' to recognize if the internals get wet. They will probably know . . . one phone I had contained a white sticker inside, that once wet, turned red.

I have had great luck reviving electrical devices that have been submerged in water, especially if they where turned off ASAP. The iphone has the inconvenience of an inclosed battery which makes it impossible to shut off without interacting with it (the fastest way to shut off most cell phones is pulling the battery). Leave it off for many days, recharge, then turn back on.


GOOD LUCK!!

Jul 29, 2007 12:23 AM in response to amjazz

you have to make sure that your phone is totally dry, not only outside, but also inside. There is no certain way to make sure that the inside part is dried up. The only way is to leave it out in a dry area(in a bag of rice, or tissue box will also accelerate the drying process) area for a long time, probably for a few days. Until then, you shouldn't turn it back on as the action may short the electrical circuit inside.

Other than this, there's no other way unless you open it up and void it, or go to an authorize service shop so that they can open it up and make sure all pieces inside are dried up, or fix the them if needed to.

Jul 29, 2007 1:42 AM in response to amjazz

I hesitate to post this, but this remedy did indeed work for me when I dropped a Motorola phone into the toilet. I put it in the oven, on a low temperature, really low temperature. Make that the lowest temperature setting. I honestly don't remember how long I left it in there. It dried out and worked fine after that. I still have it.

On the other hand I once knocked a brewing cup of coffee (including wet grounds) on a Powerbook, and that was all she wrote according to Apple. Motherboard and all. But then again I was travelling and did not have easy access to an oven. 🙂 Good luck.

Jul 29, 2007 5:37 AM in response to galavanter

Heaven forbid, if you take it to the Apple Store don't tell them you dropped it in the toilet. "I got some water on it from some splashing and now it doesn't work" is a better way to approach it.

And if you try that oven-method mentioned above (not recommended) DONT mention that at the Genius Bar.

It will take some time for it to completely dry out -- inside that is -- don't plug it into anything in the meantime, and don't put headphone cords into it.

Wait 24 - 48 hours and try resetting it again.

Jul 29, 2007 9:09 AM in response to amjazz

I probably removed the battery from my phone before I put it in the oven. You can't do that. Maybe not a good idea for a wet iPhone.
I disagree with the suggestion above to be less than candid with Apple. If you really did get water inside, there may be stickers in there designed to change color if wet. They will know.
Also the battery may have failed and the phone could still be ok. Something to keep in mind if whatever drying method you choose does not result in a working phone.

Jul 29, 2007 7:33 PM in response to amjazz

It's difficult to predict whether it'll work, but I would give it several days to dry out. Even if it does work, though, it's likely that the iPhone's lifespan will be shortened. This may also depend on what else was in the toilet bowl when the accident occurred.

If you paid for the iPhone with a credit card, you may be covered for accidental damage. For example, the American Express Gold Card covers damage up to $1,000 for 90 days.

Jul 29, 2007 11:46 PM in response to amjazz

This method has worked for me 110% on 3 occassions, twice with mobiles having been dropped in swimming pools, and once with an ipod left out in a storm overnight. On all 3 occassions they were totally dead.

Take a small plastic box with a lid, put 2 or 3 sachets of silica gel (that stuff that comes with electronic goods, cameras etc - not sure if you can buy it) put them in the box with the iphone and seal the lid.

Leave for 3 to 4 days and it should be ok.

It is important on these occassions that you don't keep trying the phone, if it still wet/damp inside then the water could act as a conductor and short circuit something.

PS. I wish I had one to drop in the toliet, I have to wait unti the autumn!!

Jul 30, 2007 12:11 PM in response to amjazz

everyone keeps talking about there experience with other phones but non with a iphone. the iphone lacks certain hardware interference that allow the remedies mentioned in this post. (i.e none removable battery, no rubber plugs for ear jack/charger ports and also the electrical interface that is used for the touch screen. bY THE WAY DROPPED MY IPHONE IN THE TOILET 4 DAYS AFTER PURCHASE SO I CAN TELL YOU THAT THE WAY IT INTERACTED WITH THE WATER WAS LIKE NOTHING I HAVE EVER WITTNESSED ON MY OTHER CELL PHONES THAT GOT WET. Hope this helps

Jul 30, 2007 2:09 PM in response to phil9t

phil9t, I think everyone hears you. No need to shout.

You probably feel like everyone is ignoring you and I understand. But you also have to understand that the you can't just use your own case to justify all others; that is, you maybe very unlucky that after your iPhone dropped, and it exploded, then stopped working. Maybe amjazz was lucky that his phone did not, and could be saved by the methods suggested above.

Your good intention of trying to pass along your first-hand experience is surely appreciated.

Jul 30, 2007 9:40 PM in response to amjazz

my iphone literally jumped out of the holster and fell in to the toilet bowl.


Everyone is missing the obvious: if your iPhone literally jumped out of the holster and fell into the toilet bowl, this is no accident. This, my friends, may be the very first iPhone suicide on record.

Were there any upsetting conversations using the iPhone prior to the event? Was the leap into the toilet pre- or post-flush? I don’t mean to pry but… problems with charging at home?

Perhaps if we can learn from this and prevent even one more iPhone from meeting a similar fate, we can turn this tragedy into something positive. While I’m no expert, in these precarious early days of its existence, I think it might be prudent to have an iPhone support page running in Safari in the background at all times. And keeping a few phone numbers for 24 hour help hotlines in your contacts wouldn’t be a bad idea either. And no matter how quiet you find the speakerphone, do not, I repeat, do not yell at the iPhone or, as we are finding out, it may hang up on you for good.

Aug 9, 2007 6:14 PM in response to amjazz

Jumped in a pool with mine. Right when I jumped in I remembered it was in my pocket. That was a week ago. I took the sim card out and let it dry for a few days. It never worked again. I bought a new one 2 days ago. My prior phone (a Treo 650) had been soaked 4 times and survived every soaking. Guess I better either be more careful or get a cheap phone.

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iphone fell into toilet and won't restart

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