Previous 1 2 Next 20 Replies Latest reply: Jul 30, 2007 4:21 PM by oleus
oleus Level 1 Level 1 (125 points)
why was my thread on the shortage of the Magsafe AC Adapters killed?? According to employee at ATL Lennox Mall Apple Store, they were pulled off the shelves until the new ones come out later next month. no one except ONE online retailer i found by accident has any in stock so I am stuck without a Macbook Pro for the time being....

PowerMac G5 dual 2ghz / MacbookPro 15" 2ghz, bluetooth FCP keyboard/isight/ipod 8gb video/1TB audio server
  • oleus Level 1 Level 1 (125 points)
    PS i am not trying to start a flame war, just bringing attention to something that is going ot be a huge concern for anyone who needs a new AC Adapter for their MBP anytime soon. And there was nothing in my previous thread that was worthy of having it completely wiped out.
  • Anthony Donnelly Level 2 Level 2 (330 points)
    I don't know anything about your previous post as I had not seen it.

    Is this a warranty issue?? I can't imagine they would leave you hanging with no adapter if it is. If it was my notebook and the issue was a warranty one it would be an option of replace the adapter or replace the notebook. It is a business tool, I need it to work. Again, I am not familiar with the situation. Still, even if it is not a warranty issue they should have some sort of viable alternative for you. Whether that be to sell you one from pulled stock or loan you a used one from store stock until a replacement arrives.

    I don't know what retailer you already say had one online. I believe PowerMax still has the older style ones in stock.

    PowerMax

    I can also verify I saw the older style ones at my local CompUSA as I was looking to see if the newer style ones were available yet.

    CompUSA

    I guess if you are really in a pinch you could make use of a 65W adapter in the short term (maybe speak to them about doing that and replacing it when an 85W becomes available?). If I understand it correctly the 65W will either run it off of AC without charging the battery or will charge the battery as long as the unit is turned off.

    Someone else may be able to confirm or deny that.

    Where these adapters part of some kind of silent recall? I can't imagine the disconnect in thought process that would have you pull one style adapter from the shelves before offering a viable replacement.

    Message was edited by: Anthony Donnelly
  • oleus Level 1 Level 1 (125 points)
    Anthony - thanks much for the reply. If J&R Music World (the ONLY place i could find that had it in stock) can't fill my order i wil try Powermax...just called the only CompUSA's left here in town (some closed) and none of them have any in stock and they have none on order, probably due to the new ones coming.

    basically Apple is telling me that the Adapter not covered under the MBP's warranty
    (they claim it was normal wear and tear, i claim it was an electronic fraying of the cable as others have had happen to them...you can check the reviews on th actual Apple Store site to see, not anti-Mac conspiracy sites!)

    After much lobbying on my part, they were going to send me a new one, but the ONLY stock they can get (assuming from the Apple Store online) are the new ones coming out later next month!! this is from APPLE.

    i find all of this troubling, as NO brick and mortar stores i visited in town who would normally carry it (Microcenter, Fry's, Apple Store) have any now, and then the Apple Store employee's comments i found disturbing (i.e., taking the old adapters off of the shelf until the new ones come out, i fugured this was also why the other B&M's i visited were completely wiped out of the product).

    if you're to believe half of the comments on the apple store's review page for the item, some kind of quiet recall would not surprise me at all, which is why i started the original thread.

    the fact that the thread has disappeared as of this morning only makes the situation all the more frustrating for me.

    Message was edited by: oleus

    Message was edited by: oleus

    Message was edited by: oleus
  • Anthony Donnelly Level 2 Level 2 (330 points)
    "basically Apple is telling me that the Adapter not covered under the MBP's warranty
    (they claim it was normal wear and tear, i claim it was an electronic fraying of the cable as others have had happen to them...you can check the reviews on th actual Apple Store site to see, not anti-Mac conspiracy sites!)"

    Where did it fray? I hate to ask questions you probably were already asked and answered in the original thread, but unfortunately I never saw it.

    My first 85W power adapter frayed near the magsafe connector within the first month. I took it to the local Apple store and they replaced it on the spot under warranty.

    With the replacement one I actually took a small cable tie and crimped it down over the rubber sleeve and that worked like a charm until I recently traded it in on a newer one (newer MBP model). I immediately did the same to this power adapter right out of the box.

    But they should replace that under warranty. They didn't even hesitate to replace mine. No questions about normal wear and tear. They simply apologized for the inconvenience, said it should never have happened and replaced it. I was very satisfied with the result.

    Have you talked to anyone at a local Apple store? Or just through Apple Care via phone?

    *edited for clarity

    Message was edited by: Anthony Donnelly
  • clintbradford Level 3 Level 3 (905 points)
    ...they were going to send me a new one, but the ONLY stock they can get (assuming from the Apple Store online) are the new ones coming out later next month...


    How does one ship you something that is not in stock?

    Sure, I sense your frustration. It's a unique power adapter, and no third-party firm has yet to offer alternatives.

    I just called my local authorized Apply reseller - they DO have 85W MagSafe units in stock. But you tell us that Apple is going to send you a new one under warranty...

    Got a friend with a MBP? Buy him/her a six pack of something non-alcoholic, and charge you battery with their adapter for the next 2-3 weeks.
  • Anthony Donnelly Level 2 Level 2 (330 points)
    Another option (depending on how you feel about them) is to purchase one from Ebay. I say a number of them there. Lower prices than PowerMax etc. Some listed as Buy Now. If you need it in a hurry you can often discuss expedited shipping methods with the seller.

    If you do go through PowerMax ask for Heidi (wonder if that will get edited?)

    Message was edited by: Anthony Donnelly
  • oleus Level 1 Level 1 (125 points)
    Clint - i would have gladly taken one of the older ones from APPLE but their "system" only allowed for them to pre-order me one of the new ones. So as far as they are concerned the old one doesn't exist in their system anymore.

    as for the "old" adapters sudden disappearance, I guess I am just unlucky with my local Apple Stores (we have 2) and the other brick and mortars in my attempts to get something quick to use, as others here in this thread seem to have seen them or have Apple stores (like you mentioned Clint) that do indeed have them in stock. Perhaps the Apple employee I first spoke to was completely wrong about them being "pulled", we may never know. But it did seem odd t hat places that carry LARGE amounts of Apple peripherals (two local Microcenters and two Fry's) all of the sudden had ZERO. So when the Apple Store employee told me the story about them being pulled from their shelves, alarms set off in my mind as I became frustrated.

    Still doesn't change the fact that I am having to spend $90 on something that should have been covered by warranty, and that's only if J&R Music World actually has them. Cannot find anywhere else online to get them (I will try Powermax as the previous poster mentioned), and as i have already stated nowhere in Atlanta semes to have any left.
  • Anthony Donnelly Level 2 Level 2 (330 points)
    Both of the Apple Stores near my house have no 85W power adapters on their shelves. I was looking to see if the new ones were out yet. I like the smaller size. They both had plenty of the 65W adapters on display, but not a single 85W.
  • oleus Level 1 Level 1 (125 points)
    Anthony it was the Apple store who told me they could not replace it (at first because they claimed wear and tear, and when i politely disagreed they were going to order me a new one until we figured out it wouldn't be coming for at least a month!)

    if i had a month i would have gladly taken them up on it but i need an adapter ASAP so i can actually use my laptop.

    when i get home from work I will attempt calling Applecare. I really did not forsee this being so hard to replace in such a big city!!!

    I will also try ebay as I have no idea if J&R Music World actually has them, i have ordered "in stock" items from them before that were never actually in stock.
  • oleus Level 1 Level 1 (125 points)
    Anthony - thank you very much for your help. I will try ebay like you suggested (and ask for Heidi if I use Powermax). '

    and it seems like my Apple Stores here in ATL are not the only ones without stock now, so maybe that employee's comments weren't false (about them being pulled from the shelves).

    Anyone who needs their Magsafe AC adapter replaced immediately like me is in for a big surprise. It's not like this is a product for which a third party product can be purchased!!
  • Anthony Donnelly Level 2 Level 2 (330 points)
    What I am confused about though is your profile says 15". Has that profile changed? I thought it was only the 85W adapters for the 17" that where changed.
  • oleus Level 1 Level 1 (125 points)
    nope, i have the 15" macbook pro.

    here is the item on the apple site that is listed as shipping in 3-4 weeks

    http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=6C0 4E07A&nplm=MA938LL/A

    no mention of screen size, just "FOR MACBOOK PRO".

    Message was edited by: oleus
  • neuroanatomist Level 7 Level 7 (31,690 points)
    FYI, all MacBook Pros use an 85 W power adapter. You may be thinking of the difference in the batteries - the 15" has a 60 W battery, the 17" has a 68 W battery.
  • oleus Level 1 Level 1 (125 points)
    thanks for clarifying that neuro

    Anthony - it turns out that the "local" CompUSA that has one in stock for me is 150 miles away! They closed ALL of the Atlanta CompUSA's!!! that is bizarre..

    ...and the only buy-it-nows i see on Ebay are $50 USED magsafes so i want to stay away from that. This is not an item i want to buy used for obvious reasons.

    If J&R Music world can't come through for me, August might be a LOOONNG month for me!!!

    You guys have to admit, this is kind of a poor "restocking" of an item on Apple's part when the new one isn't out yet, no other sites (other than Powermax or J&R) seem to have them, and there are no third-party alternatives?

    Message was edited by: oleus
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