Wet iPhone and AT&T

Hi Everyone,

Worst case scenario occurred this weekend, my iPhone got a little wet and now it won't turn on. I read up on others' posts, and it seems like people think you can just dry it out (based on other cell phones), but no one has confirmed that theirs has worked after. It's been about 2-3 days, and nothing. Anyone know how much a repair is, and if it's even possible for something like that? Also, if it's a goner, I am hesitant to buy a new one due to the price. If that is the case, do I still have to pay for a data plan every month? Final question, anyone know if I can get the visual voicemail shut off? I don't think my old phone can use that feature....any insight would be appreciated.

iMac G5 20-inch 2.0Ghz, 1.5GB RAM, 8GB iPhone, PS3, Mac OS X (10.4.10), 1st Time Mac User

Posted on Jul 30, 2007 11:02 AM

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17 replies

Jul 30, 2007 11:35 AM in response to Eazy E

When a piece of electronic equipment gets significantly wet, the best way to deal with it is not to try to turn it on, charge it, etc., until it has had a chance to dry out completely. How long depends on how wet. For a fully submerged device, 3-5 days would be advisable at a minimum. Placing the device in a dry, slightly warm place will help this process along, but it shouldn't be rushed. If you can get your hands on some dessicant packs (the little things that absorb moisture and get put in with things like shoes and multivitamins), putting a bunch of those in a sealed tupperware with the device will also help greatly. (I was once able to score a bunch of these at a Radio Shack store...calling around is worth the trouble.) If you can't get dessicant packs, some people recommend using uncooked rice to achieve the same effect. I haven't tried it, but it makes sense that it should work.

If your iPhone turns out to be dead and you decide to go back to your old phone instead of buying an iPhone, you can switch to a regular AT&T phone plan. You don't have to keep paying for the data plan if you're not using it. One thing to consider...if your iPhone is dead, think about any way in which you might get it covered. Did you buy the phone with a credit card that covers theft and breakage for a period of time after purchase? Will your homeowner's or renter's insurance cover it? Just something to consider.

Visual Voicemail is the way the iPhone interfaces with your voicemail system. You still have a plain old voicemail like you would have with any other phone. In fact, you can access it with the iPhone the same way you would with any other phone, by holding down the 1 key on the keypad until it connects.

Good luck!

Jul 30, 2007 11:38 AM in response to Eazy E

My IPHONE fell in the toliet, I pulled it out real fast but it was to late. I tried everything to get it to turn back (Blow drier, air drie sim wipe ect.)on but nothing worked. All this without powering on the phone for fear that any water still left will cause it to short out. After about 2 weeks phone still would not respond. With other phones they are pretty much safe in respect to water damage due to the hard plastic that covers some of there charging connectors and ear piece oping on the phone (also most ear jack are smaller on some phones)but with the iphone the ear jack is big and allows straight access in the phone and also there are no protective covers on any of the iphones opening. Also the the touch screen works with small electrical charge from your fingers (thats why it does not respond to anything else)and once that portion of the phone gets damaged that's it. Not like other phone where everything is on a board and pressing on the button activate a responce (even on other phones if you take them apart you will see that the part where the buttons are spead out a little in rubber giving that area a little more protection and cover.

Jul 30, 2007 3:08 PM in response to Eazy E

The trouble is, most devices these days always have power applied, at least to a circuit that controls power to the rest of the boards.

When you drop a device into water, you need to yank the battery as quickly as possible. Then you can try drying it out for a few days, especially with the case apart.

On the iPhone, yanking the battery and removing the case are two tasks that aren't easy to do. (The battery is soldered in.) So I don't hold out much hope.

Jul 30, 2007 4:19 PM in response to Eazy E

Sorry to hear about your phone. At least you didn't have it long to become sentimental about it! Seems to me the love I have for the iPhone is for the species, not really an individual iPhone, although I suppose that with time..

Here's the deal with water and electronics in general, leaving aside the toilet diver.

The water itself won't necessarily damage anything, at least not right away (see further). In fact, electronic items are routinely washed when being refurbed or restored. The very one thing one doesn't do is plug it in "to see if it still works." If it is dried thoroughly, it may well work - but any energized components may be ruined - it would help greatly if the item were turned off, obviously. With modern stuff like iPhone, this may not matter, unfortunately.

One surprising thing about modern electronics is just how silly some of their vulnerabilities are. I can envision iPhone or similar competitors products with rubberized, shock-proof grips and exterior, controls and at least water-resistant (like our unfortunate toilet diver) enough to take a splash or two without complaint.

Anyway, from electronics sources I have read, most equipment that is thoroughly dried will make it OK after dunking, but residual salts and calcium ions from fresh water will tend to cause problems or corrosion after a time.

Usually the advice centers around soaking the afflicted device in a suitably sized container of distilled water, sometimes first prefaced with an acetone/water/alcohol/detergent mix.

After that, thoroughly flushed with distilled water and dried. The US Navy, as one might understand, has addressed this type problem for a long time, I'm sure there is a manual somewhere on this kind of rescue. As someone mentioned the iPhone is problematic because the battery is not easily removable, nor is the back.

If you drop your iPhone in the lake, you could at least try
removing the battery, assuming the back is user-removable. What's to lose, if you can't get iphone replaced? LCD may not take extended soakings, but I would definitely flush the innards quickly but thoroughly and then dry in a controlled environment i.e. very "slow oven". Should be fine, assuming the always-hot battery doesn't torch a component while swimming.

Jul 30, 2007 10:46 PM in response to Tedsterr

I appreciate everyone's comments. I confirmed (also someone posted) that it is $250 to fix. When the Mac Genius tried plugging in the phone, a line came on across it. His assumption was that there was water/alcohol damage, and he was correct since it got wet with chlorine water. It was pretty much submerged. That's why I'm wondering if I should wait to see if it dries out anymore, or just let them get the repairs started. It's been 3 days now...

Jul 31, 2007 1:16 AM in response to Eazy E

I dropped my Treo 650 in the toilet a few months ago. I immediately took out the battery and let it dry for about 24 hours. It worked intermittently and the screen would tweak out and horizontal lines would come up on the screen until the screen eventually went black.

Luckily, I had insurance so I called it in. However, after I had already filed the claim, I read somewhere that rice would soak up the moisture.

I filled up a ziploc bag with dry white rice and placed my treo inside, covering it in rice as best I could. The next day it worked as good as new. Its a shame I couldn't cancel my insurance claim. Ended up spending the $50 deductable when it probably wasn't necessary.

Maybe try a ziploc bag of rice for you iPhone and see if it helps.

Good luck!

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Wet iPhone and AT&T

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