Previous 1 2 Next 28 Replies Latest reply: Aug 10, 2007 1:55 PM by MobileDev Go to original post
  • Alex Alexzander Level 4 Level 4 (1,015 points)
    Oh I know. I was being a little mean.

    Sorry.
  • SFC @rcher Level 2 Level 2 (400 points)
    No problem Alex...I can see that you have helped many times before...Thanks for the comment.

    Just to point out what I said...here is another example:

    http://discussions.apple.com/thread.jspa?threadID=1069673&tstart=0

    Use the system folks!

    Good Luck!
  • Mandrax2K Level 1 Level 1 (0 points)
    I am having the exact same problem! The area pressed down upon does not correspond to the area the phone "sees" as pressed! The issue seems to be the worst near the top and the bottom- using the address bar in Safari in Portrait mode and using the icons on the bottom of the home screen are the worst. I ttok it in to the Apple Store and after having to leave and come back- the Genius Bar was overbooked- all they did was a reset. It fixed the problem for about a day or so, and then it was right back to the same issue again! I brough it back for a second time and they said that if the reset fixed it, they wouldn't do anything about it. Well, the reset fixed it for only a few hours- I'm at 21 days after purchase so I can't bring it back- I'm extirely at their mercy and they seem to have none. This experience has been so unbeleivably frustrating. Arrgh! Any ideas on something else to try, because I'm getting really ****** and this phone which I really liked is becoming unusable.
  • newtype Level 1 Level 1 (0 points)
    Im havin the same issue, but its on and off, very irritating. I went to the iphone bar a coule weeks ago, and the guy told me this was just how the screen is, and that it was the length of my nails!! Let me know if you hear of a solution!
  • pflau Level 1 Level 1 (0 points)
    You people gotta understand that it's all the same problem. Touching one part of the screen and have your touch registered by an adjacent part of the screen. Dead spots. They are the same.

    If you can, you should check the serial numbers of the screen and see if it begins with the number 5. The way to do it can be found all over the web.
  • MattiMattMatt Level 4 Level 4 (2,420 points)
    If you can, you should check the serial numbers of the screen and see if it begins with the number 5. The way to do it can be found all over the web.


    What is all over the web is your obsession with Apple's multiple-sourced screens. I am beginning to think you are a widget.

    I have read that Apple has acknowledged the dead spot problem affecting some users, and is correcting it no questions asked. If you are experiencing this problem, go to an Apple store or call AppleCare and arrange for a repair/replacement.
  • tjrubeo Level 1 Level 1 (0 points)
    I had the exact problem with my screen. Went to the Apple Store Westchester yesterday and they told me that no such issue has been reported with the phone. They refused me a replacement and would not waive the fee for a loaner. I asked for a manager who was quite arrogant. He denied that he had the discretion to replace the phone or waive the loaner fee. Great product, support not so great.
  • rcandre22 Level 1 Level 1 (0 points)
    Well my first iPhone had three flashing pixels that stood out like a sore thumb. I brought it to a mac genius who got a kick out of it (not sure why it was funny) and then immediately swapped it out with a new one.

    Well, my new one was great even though I decided to live with the 12 dead pixels it has...not all noticable all the time so I kept it. Fast forward a week and a half and now I have a complete dead spot on my iPhone. At first I thought it was software but the same spot is dead no matter what application is being used. I can't even express the disappointment that I have right now.

    I've been an devout Apple fan for some time and was planning on picking up a new 24" iMac but the lack of Q.C. on the iPhone has put lots of doubt in my mind. Please help!! Do I try and get this story on the news? It'd be fun at least.....since I can't get any enjoyment out of my $645 (w/tax) phone!!
  • Rajan Desai Level 1 Level 1 (0 points)
    I have started receiving this problem sporadically, starting yesterday... I kind of just brushed it off as another freeze. The only way i was able to get my screen back was to do a restart! it happened twice yesterday when i surfing the internet and then when i was on a phone call, i couldnt hangup!

    anyways hope apple does something about this (maybe a fix) i might take it into the apple store but i dont want to loose my phone until they send it back!

    i will live with it for now
  • pflau Level 1 Level 1 (0 points)
    This is not an obsession, just trying to help my fellow iPhone users by trying to figure out if Apple has already solved the touchscreen problem.

    I am sure everybody with this problem is eager to know if their replacement phone will soon fail again.

    I hope nobody is trying to down play this issue.
  • MattiMattMatt Level 4 Level 4 (2,420 points)
    This is not an obsession, just trying to help my fellow iPhone users by trying to figure out if Apple has already solved the touchscreen problem.


    I don't mean to disparage your efforts to help. I just think you have siezed on one thing and made too much of it. Based on the discovery that components may be sourced differently, you've made a number of assumptions that do not seem true or helpful.

    If anyone has an iPhone that isn't working, rather than dissect it, they should get it fixed or replaced!

    I am sure everybody with this problem is eager to know if their replacement phone will soon fail again.


    You are assuming that one of the two screens is better than the other or linked to failures. You have zero evidence of that. While I get that you're really into the 5 / 7 discovery, linking that to this is based on zero evidence and is misleading. You have zero idea about the source of the problem, and are misleading users into thinking that if they research the components in their iPhone, they can determine if it will fail. You might as well be asking them if they have freckles, and if so, to request a replacement.

    The best way to know if your iPhone fails is if it fails. And if it does, you can get it fixed or replaced.
  • pflau Level 1 Level 1 (0 points)
    Yes it is true that I do not have enough evidence to assume anything.

    That is precisely the reason why I am asking the qeustion I am asking, to gether evidence.

    I am not trying to mislead people with my questions, I am not a lawyer.

    Comparing asking for the model number of the screen to asking for existance of freckles is false analogy.
  • Bluesygirl Level 3 Level 3 (535 points)
    Get Crystal film for iPhone. I put it on day one and haven't had any dead spot issues (yet)!
  • MobileDev Level 3 Level 3 (565 points)
    Went to the Apple Store Westchester yesterday and they told me that no such issue has been reported with the phone.


    Hey, it's New York. You're lucky you didn't end up in the East River

    Seriously, other stores are waiving the loaner fee for the touchscreen issue. Tell them to read:

    http://macdailynews.com/index.php/weblog/comments/14548/
Previous 1 2 Next