8 Replies Latest reply: Aug 12, 2007 2:31 PM by Ernie Stamper
jalwitt Level 1 Level 1 (0 points)
I installed a trial version of AddressX and ran it once. Yikes. Now my address book hangs whenever I start it. I have to force quit every time. I need to clear it out or reinstall it. Does anyone know how? Thanks!

iMac intel, Mac OS X (10.4.10)
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Hello and welcome to the Discussions.

    Let's do a test of the AB application by creating a New User Account on your Mac, and as that New User attempt to launch the Address Book application. This will tell us if there is a problem with the application. See:

    http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh168.html

    If it works as that New User, then we can purge some preference files without doing anything to the application.

    Also, use Disk Utility from the Applications/Utilities to Verify the hard drive -- this is different from Verify or Repair Permissions.

    Ernie
  • jalwitt Level 1 Level 1 (0 points)
    I was able to launch the app from a new user. I also ran verify disk as suggested and it checked out fine. Can you tell me how to purge the preference files?

    Thanks!
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    I don't know which plist in the Preferences folder would have been altered by AddressX. Perhaps an examination of dates last modified or a comparison with those in the other User Account might help. The candidates, found at Home/Library/Preferences, in likely order of importance to this problem are: com.apple.AddressBook.plist, com.apple.AddressBook.abd.plist and AddressBookMe.plist. I would start by dragging the first one to the Desktop, and trying again to launch Address Book in your original user folder.

    Ernie
  • jalwitt Level 1 Level 1 (0 points)
    Ernie, I tried purging each of the plist files but still get the same results. My address book shows 25 No Name entries created by AddressX, my own entry plus 4 Apple Computer entries. The Group frame shows All, Directories and Personal Contacts. If I click on Personal Contacts, the address book hangs. Is there a way to delete the address book and import one from scratch? I have tried Select All and Delete but the application hangs.
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    The data files for the Address Book are found at Home/Library/Application Support/AddressBook. In that folder there are older versions of the AB data -- you might check to see if AddressX altered all of them, or not. For example you could delete AddressBook.data, rename AddressBook.data.previous to be merely AddressBook.data and try launching the application.

    I would make a copy of the AddressBook folder before beginning this experimentation, however.

    If you did want to import (which can be done) what would be your source? As you can see above, you could begin anew by deleting files in the data folder.

    Ernie
  • jalwitt Level 1 Level 1 (0 points)
    Thanks - worked like a charm! I have my old addresses back. My true source is my Outlook personal contacts, which I was trying to synch with my Address Book. But I won't use AddressX to do it!
  • macdai Level 1 Level 1 (10 points)
    Not sure how it happened but I opened Powerbook today and Address Book icon had a ? across it ..... horrors .... the application had disappeared and nothing in the Trash??? The data files are intact as I can see them using Address Book widget and all synchronised through .Mac
    I did a Combo Update of 10.4.10 and Address Book "appears" to be loaded but only comes up with a generic app iconand doesn't load when clicked.
    Any ideas welcome???
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Hello,

    See about Custom Installation from the install disk:

    http://docs.info.apple.com/article.html?artnum=301229

    Then run the Combo Update again, to bring the AB app up to snuff!

    Ernie