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User profile for user: ckipel
ckipel Author
User level: Level 1
9 points

Device cannot start (Code 10)

Hello all! I went out and bought an iPhone last Wednesday and have had no problems syncing it to a Mac or my parents Toshiba laptop; however, when I plugged it into my desktop, it does not show up in iTunes. I went to check the device manager only to have it reveal an error (yellow circle and exclamation mark) next to Apple Mobile Device USB Driver. When I right clicked and looked at the error, it simply says "This device cannot start. (Code 10) Click Troubleshoot to start the troubleshooter for this device.

I have tried to uninstall the driver and reinstall with no luck. I have also tried every USB port on my desktop computer (not a USB hub) and have had no success. I tried many different combinations of rebooting the iPhone, the computer, the iPhone then computer, and vice-versa and got no where. I have also tried updating Windows and the latest drivers for my motherboard. Nothing works; it just doesn't like to sync with this desktop's USB ports.

Here is my current setup:

Windows XP Pro SP2
Gigabyte K8N (ALi M1689 chipset, ALi M1563 southbridge)
AMD Athlon 64 X2 3800+

In my device manager, there is a ULi PCI-to-USB Enhanced Host Controller and ALi PCI-to-USB Open Host Controller.

My question now is if there are any problems with the iPhone and ULi/ALi USB controllers?

Windows XP Pro

Posted on Aug 1, 2007 9:03 PM

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User profile for user: ChairmanEli
ChairmanEli
User level: Level 1
10 points

Posted on Aug 1, 2007 9:24 PM

This is a reasonably common error on a PC when there is a problem with either a USB device, your USB cables or hardware, or the system drivers.

In a case where, as you say, the device works properly with other computers, the problem is more likely to be with the hardware or drivers on the computer you're trying to connect to.

See this site for some hints:

http://www.pchell.com/hardware/usbcode10.shtml

I found it via a web search; I don't have any connection to that site.

The good news is that your iPhone is probably fine.
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Question marked as Top-ranking reply
User profile for user: ChairmanEli
ChairmanEli
User level: Level 1
10 points

Aug 1, 2007 9:24 PM in response to ckipel

This is a reasonably common error on a PC when there is a problem with either a USB device, your USB cables or hardware, or the system drivers.

In a case where, as you say, the device works properly with other computers, the problem is more likely to be with the hardware or drivers on the computer you're trying to connect to.

See this site for some hints:

http://www.pchell.com/hardware/usbcode10.shtml

I found it via a web search; I don't have any connection to that site.

The good news is that your iPhone is probably fine.
Reply

Device cannot start (Code 10)

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