Previous 1 2 Next 16 Replies Latest reply: Sep 9, 2007 11:37 AM by Brady Cabe
socalrob Level 1 Level 1 (0 points)
My wife's Iphone has developed a glitch - it only works on "speaker phone" setting, otherwise you cannot hear the voice from the other connected phone and they cannot hear you. On "speaker phone" mode it works as it should.

This behavior seemed to show up after the phone went through an airport security xray machine, but mine has gone through some & is ok.

I just loaded the new firmware/software update with no affect on the problem. We have both toyed with settings & can't find anything that changes the problem.

My wife has reset her phone (to the point she lost her "favorites", but still no fix.

Any ideas??? Will local apple store replace almost new phone if it is a hardware glitch???

Imac, Mac OS X (10.4.10)
  • Leone D'Antonio Level 4 Level 4 (1,110 points)
    socalrob,

    Aside from resetting the iPhone, did you try RESTORING the iphone using iTunes iPhone Restore option?

    that should work.


    If it doesn't, then it's probably hardware and you should call or go to an Apple store and have them look at it.
  • socalrob Level 1 Level 1 (0 points)
    Thanks for the advice Leone. Unfortunately, after reading your post I just did the full restore (reformat?) & this had no effect on the phone. The Restore did work well though & I did not lose any pictures/songs/contacts, as they all resynched to the last synch. So that was nice.

    BTW, my wife's phone also will not play in ipod mode on the phone's speaker (ie, without using earphones). No sound at all.
  • Phone Level 2 Level 2 (165 points)
    socalrob,

    Your symptoms sound (pun) like the iPhone is registering a headphone connected to the headphone jack of the iPhone. Is there a possibility that iWife accidentally got something stuck in the headphone jack and as a result the iPhone continuously thinks there's a headphone connected?

    If not take it to an  store for replacement.

    Hopefully this information has helped you out.
  • Leone D'Antonio Level 4 Level 4 (1,110 points)
    You're welcome... i agree with applephone, you may have to take the iPhone into an Apple Store and have them look at it.

    More than likely they will either send it out for repairs or replace it.

    Good luck!
  • Phone Level 2 Level 2 (165 points)
    Hello Leone,

    You can correctly spell my alias Phone by simultaneously pressing ShiftOptionK if you wish
  • Leone D'Antonio Level 4 Level 4 (1,110 points)
    Thanks for that tip Phone!

    Let's hope i remember it next time lol.
  • Shaun Osullivan Level 1 Level 1 (0 points)
    I had the same thing happen after using the headphones while making a phone call. I removed the headphone plug from the jack and the mike on the phone was disabled. I never did a full reset. What I did do was plug the headphone back in to the jack and then removed them. The problem cleared up. Odd and a little worrisome.
  • Craig Ellis Level 1 Level 1 (0 points)
    Same situation here. Happen only once and now take care in removing the ear buds.
  • XFaega Level 1 Level 1 (10 points)
    I had the same problem and it ended up being some lent in my head phone jack. Just like ?phone check the head phone jack to make sure theres nothing in there.
  • socalrob Level 1 Level 1 (0 points)
    Thanks for the responses. I too was wondering about the jack. I did try putting in an earbud plug several times. Did no good. Remember the phone's mic is also not working.

    Anyway, the iwife is on a trip. We will take the phone in to the local Apple store when she returns.
  • Phone Level 2 Level 2 (165 points)
    Good luck socalrob,

    Remember it's iWife '07 not the iwife

    Also socalrob, if you have the iPhone with you then you don't need iWife '07. That's the way it should always be though right (he he) just take the iPhone in to the  store yourself and tell them the problem and they'll give you a new one. Done + Done! Then iWife will come home, you'll show her the working iPhone and as Emeril would say, "BAM"
  • pbinvestor Level 1 Level 1 (0 points)
    I too experienced this after making calls throughout the day the only way to talk or hear phone calls was to use the speakerphone button.

    After reading the comments I inserted the earbud plug (which I normally don't use) into the socket and removed and I was back in business..

    Has to be a software/hardware issue...Had the same thing the other day and it cleared up by itself.
  • Goshia Level 4 Level 4 (1,400 points)
    Your mic won't work either it still thinks the headset is in and that is where the mic is now. This is a common problem with the phones and laptop. They use the same resistance circuit to measure when a jack is plugged in. It does nor work that well.
  • MegaJustice Level 1 Level 1 (25 points)
    I also had the same issue. I didn't read the forums about the headset - I had only used the headset only once or twice.

    I walked into the Apple Store, they reproduced the issue, gave me a free loaner phone, and said mine would be repaired in 3 days. I'm still using the loaner till Monday.

    I'll tell you this...I don't much care if there are one or two issues. If you get this kind of service, who cares. We'll all have problems from time to time, it's hardware, it fails.

    However, I've never gotten this kind of service from AT&T. If you're phone is messed up, the service guys do everything they can do tell you that you dropped it or spilt coffee on it. I've never gotten an immediate loaner phone from AT&T or Cingular.

    The real sigh of relief is that every time I synch, it's backed up so they asked politely, do you have a backup. Of course I did, but I never had this with a Blackberry - in fact - I had two Blackberries just in case. Thanks to Craigs List, they funded a 1/3 of my iPhone.

    (P.S. Sorry to be a fan...)

    Still the best phone I've ever had. So I'll let you know what happens to me.
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