Can't access my SIS via web browser

Question

Level 1

33 points

Can't access my SIS via web browser

Can someone give me a clue as to why my SIS (just moved from a stand alone G5) which normally is accessible via web interface, is not accessible? I should be able to hit it from any browser but I just get the "file not found" message. I can reach the same machine via RD, launch the browser from the Xserve and access the SIS via port 8080 and all is well. I must be overlooking something very basic here. Any ideas s to what is going on? Thanks, J Langlois Xserve G5 2.3 dual, 3GB RAM 10.4.9

PowerBook G4 1.67, Mac OS X (10.4.9), PM G5 Dual 2.3, iPods 3 & 4th Gen

Posted on Aug 5, 2007 2:36 AM

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Answer 1

Camelot

Level 9

59,379 points

Aug 5, 2007 2:59 AM in response to J Langlois

Umm, what's a SIS?

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Answer 2

J Langlois Author

Level 1

33 points

Aug 6, 2007 12:42 AM in response to Camelot

Sorry about that. The SIS is PowerSchool a student info system which delivers information via web browser interface. I think the problem lies in how it delivers and interacts with the OSX server services. Something is not quite right, but not obvious to me. Regards, J Langlois

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Answer 3

Aug 6, 2007 4:31 AM in response to J Langlois

Hi J Langlois-

I think we are gonna need some more information.

Are you having problems with access via the internet or just locally within the facility?

Was SIS running under OSX Server on the standalone Mac?

What is RD?

Is there a FireWall?

Luck-

-DaddyPaycheck

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Answer 4

J Langlois Author

Level 1

33 points

Aug 7, 2007 12:48 AM in response to DaddyPaycheck

Hi. RD = Remote Desktop. My problem lies in the configuration of the SIS setup. I had to resolve an internal issue with the ports and I did, but I now have excluded my acess to the Xserve using Remote Desktop. There are 2 firewalls involved one software on the Xserve and one is my Cisco Hardware firewall. I think the hardware issue is solved. I will have to play with the internal configuration if the SIS, which is not working well with Tiger's security. Thanks, J Langlois

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Answer 5

Aug 7, 2007 3:56 AM in response to J Langlois

Hi J Langlois-

Why two firewalls?

Would you put the fence to protect the chickens inside the coup or outside?

Will it work if you just disable the XServe's FireWall?

Luck-

-DaddyPaycheck

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Answer 6

J Langlois Author

Level 1

33 points

Aug 11, 2007 4:13 AM in response to DaddyPaycheck

Yes, strange for sure, but the reason for the software firewall (SIS tech support tells me...) is to drop the :8080 from my IP address. I'm hoping to take care of that in a different way. Must be a way to resolve it through the firewall or my router. I'm not a network specialist, I just play the role while I'm not teaching 😉
J Langlois

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