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15698 Views 29 Replies Latest reply: May 5, 2008 2:03 PM by greenmtgirl
Currently Being ModeratedAug 5, 2007 4:26 PM (in response to jacksonmoore)These folks have a similar problem with calendars
It seems to have something to do with a corrupt database. Try creating a new contacts database, add a couple of sample contacts, and sync again to see if that works.iPhone 8GB, iPod 30GB, Dell XPS 710H2C, Choose
Currently Being ModeratedAug 5, 2007 5:15 PM (in response to jacksonmoore)I agree that it is likely to be a corruption issue. A colleague had this problem, but with iCal syncing rather than Address Book. We tried all of the suggestions; the only thing that worked was starting from a fresh install of iCal.Mac OS X (10.4.10)
Currently Being ModeratedOct 8, 2007 11:53 AM (in response to PTBoater)Did anyone find a solution.
I am getting teh message: "itunes could not sync contacts to the iphone because the iphone disconnected"
Up until a week ago it had no problem now I can't sync anything because of this error ?Dell, Windows XP Pro
Currently Being ModeratedOct 10, 2007 9:36 AM (in response to jacksonmoore)I have tried all teh suggestions here to no avail. It is extremely frustrating - I also have about 500 contacts and have purged them all in outlook in an attempt to start over but even with NO contacts in outlook it still gives me the same error. Can an Apple Tech please respond ??Dell, Windows XP Pro
Currently Being ModeratedOct 17, 2007 11:23 PM (in response to jacksonmoore)I have a similar problem with iTunes failing to sync contacts with an ipod. When I click the 'Sync Contacts' button for my iPod settings within iTunes, I get a message 'No Contacts Available' and 'Would I like to open address book now?'. Obligingly, I say 'Yes', address book duly opens, and there are all my contacts. But, iTunes still fails to register any sustained contact with address book. It gave me this message once with iCal, but then everything seems ok afterward. Not so with address book. Anyone have any ideas about what is going on?MacBook Pro 17" 2006 Model, Mac OS X (10.4.10)
Currently Being ModeratedOct 20, 2007 11:53 AM (in response to jacksonmoore)ALL:
I found a solution that worked for me. The problem was that I had a over 5000 contacts AND I had "Sync with Exchange" checked. So, everytime I tried to sync, it was trying to talk to my Exchange server for 5000 contacts. I unchecked "Sync with Exchange," reset my sync history in iSync, and everything worked perfectly.
Hope this helps.
CraigPowerMac Dual G5 2.0 w/ 3 GB RAM, Mac OS X (10.4.10)
Currently Being ModeratedOct 24, 2007 2:14 AM (in response to Craig Martell)I have the issue and have tried everything I can think of...
- Backed up all Address Book data.
- Deleted ~/Library/Application Support/Address Book
- Deleted ~/Library/Preferences/com.apple.AddressBook*.plist
- Initialized new Address Book
- Checked Address Book config for Yahoo/Exchange syncing (nope)
- Turned off iSync (and reset Sync history)
I still can't sync my address book to my iPods. (nano, 60GB 5G, nor iPod Touch).
I used to get around this by exporting vCards to the 'Contacts' folder of the nano and 60GB when it was enabled for disk mode. The iPod Touch doesn't support disk mode (Boo!) so I can't use this workaround.
Please, please PLEASE Apple... A comment would be nice. A fix would be great.MacBook Pro / Mac Pro / Xserve, Mac OS X (10.4.10)
Currently Being ModeratedOct 30, 2007 5:10 AM (in response to jacksonmoore)I believe I've found the "problem"
I just experienced this with 2 iPhones just now. This ONLY started happening after I added Groups to my Address Book on my Mac.
The funny thing is that If I removed all the contacts from address book and then did a sync again everything disappeared. When I went to restore them after adding al the vcard back in they wouldn't transfer. The Synchronizing contacts message in iTunes stayed only for a second or two then said finished since thats all that was selected. I even went as far as restoring my iPhone. After restoring the iPhone with the contacts list in my address book full including the Groups It wouldn't sync anything and my phone remained empty of all contacts. I then decided to remove the vcards and groups and then adding in only the vcards. On the first attempt to sync they all went in.
I guess the iPhone doesn't like group listings for contacts... They work for everything else and there is a place for them in iTunes... why won't they work!MacBook Pro, Mac OS X (10.5)
Currently Being ModeratedOct 30, 2007 5:28 AM (in response to jacksonmoore)Of course before I sync without the Groups in my contact list I added the option in the advanced area in iTunes to overwrite the phone contents with the computers oneMacBook Pro, Mac OS X (10.5)
Currently Being ModeratedOct 31, 2007 3:01 AM (in response to jacksonmoore)To resolve Leopard application syncing issues with iPhone:
1. Open iSync.
2. Select iSync > Preferences from the menu bar.
3. Click [Reset Sync History ...]. You will be asked to confirm your choice.
4. Click [Reset Sync History].
5. Exit iSync.PowerMac G5, Mac OS X (10.5)
Currently Being ModeratedDec 2, 2007 10:07 AM (in response to doctor_rick)It's not working for me...
Leopard 10.5.1 and iPhone 1.1.2
Still having problems only with contacts.MacBook Pro 2.0, Mac OS X (10.5.1)
Currently Being ModeratedJan 24, 2008 2:47 PM (in response to doctor_rick)FWIW, I suddenly had the "iphone disconnected" problem when syncing contacts, and the reset sync history method above solved my problem. Thanks, Doctor Rick!
Currently Being ModeratedJan 25, 2008 9:27 AM (in response to Jason Jordan1)Worked for me too. It didn't the first time, but then I shut off my iPhone and restarted it and then it did the contact sync without the error message. Thanks.iMac, Mac OS X (10.4.4), Intel duo
Currently Being ModeratedJan 26, 2008 5:42 PM (in response to jacksonmoore)During sync iPhone disconnects, sometimes with error, sometimes simply restarting without error. As a matter of fact, I likely did not realize it wasn't syncing for many weeks as I wasn't getting errors and wasn't watching it.
We have tried multiple iPhones, Computers and cables.
It appears to be a "corrupted database" issue.
For sake of troublshooting we are trying now to sync ONLY contacts.
I am starting with just over 1000 Address Cards, most have photos.
I have been sucessfully syncing Contacts and all other data with my iPod video
for years without any trouble.
As a matter of fact. If I reset everything, sync history erase restore iPhone,
the first Sync of the entire set of Address Cards appears to go just fine.
It is only the subsequent syncs that fail.
So I do this wipe everything. Sync once.
Add or change a card or two on the iPhone and/or computer.
Attempt to sync again. iPhone disconnects during the "backing up iPHone phase"
Very repeatable. Must be Data issue, right?
So I split the cards into two halves.
Note, each such round of testing the data by halves takes about an hour.
About 500 odd cards in First Half. Saved as vCards (no notes)
About 500 cards in the Second Half. Saved as vCards (no notes)
Sync first half to the iPhone, Test. Second sync works ok too.
So the "corrupt data must be in the second half, right?"
Sync second half of the data to the iPhone, test. Resync again works fine.
Uh oh! The second half should have failed, shouldn't it.
So which half contains the bad corrupt data?
Either half worked OK by itself.
So imported the first half back into the second half which was working well,
perhaps simple export reimport has "cleaned the database" I hope
Now that both halves are back together, TEST iPhone resync fails during "backing"
So I have this workaround. Treat the address book on my iPhone like an iPod,
I can always push my entire address book onto the iPhone the first time.
I just can't back it up to prepare for a second sync.
Somehow iTunes is writing data onto the iPhone that it cannot subsequently read.
The problem is I don't seem to have an effective way to determine
which data iTunes writes onto the iPhone it is unable to read.
What tools exist that can wash the data effeciently?iPhone, Mac OS X (10.4.11), iPod sync works fine