itunes won't install due to problem with package.

+The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330."+

Is the 2330 citing a specific file? if so, what is the full name of the file, and the file path that is being cited?

Okay.

Let's also try downloading a copy of the iTunes installer from the following page, rather than using Apple Software Update, or the iTunes.msi "downloaded-only" from Apple Software Update.

Download and Save, and then run the install by doubleclicking on the iTunesSetup.exe file:

iTunes 7.3.2.6 Installer

Does that one go through without the 2330? If not, is there any reference to a file in the 2330 off the new attempt at an install?

Let's try getting an installer log to the Apple Engineers for a look.

1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:

/l*v C:\log.txt

4. Hit return.
5. The installer will create a log file:

C:\log.txt

Find that file and send it as an attachment to this email address: royb@apple.com

in the email to Roy, be sure to include the following information:

- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

OK, I took a look at the install log. The important section is:
MSI error 2330: Error getting file attributes: [3]. GetLastError: [2]

The Windows 1392 error is:
ERROR FILECORRUPT
1392 The file or directory is corrupted and unreadable.

So it sounds like this directory (C:\Program Files\iTunes\iTunes.Resources\ko.lproj) is corrupt.

I would suggest that you just delete C:\Program Files\iTunes manually in Windows Explorer and try the install again.

🙂 Thanks for the backup, Roy!

+So it sounds like this directory (C:\Program Files\iTunes\iTunes.Resources\ko.lproj) is corrupt.+

Interesting. That's consistent with 2330s where the file and path is getting referenced in the 2330 message ... as often as not, it's a file in one of the lproj folders that will be referenced.

Hi Royb,
first i excuse myself for my english...its not too bad but sometimes i make mistakes... however

perhaps you can help me with my problem as well. i did the log file as well and i suppose its something to do with the ipod functions in itunes. everywhere in the logfile where the pattern "2330" matches is something like this:

MSI (c) (A0:08) [21:33:37:187]: Note: 1: 2330 2: 23 3: C:\Programme\iPod
MSI (c) (A0:08) [21:33:37:187]: Transforming table Error.

DEBUG: Error 2330: Error getting file attributes: C:\Programme\iPod. GetLastError: 23
Bei der Installation dieses Pakets ist ein unerwarteter Fehler aufgetreten. Es liegt eventuell ein das Paket betreffendes Problem vor. Der Fehlercode ist 2330. Argumente: 23, C:\Programme\iPod,
AppSearch: Eigenschaft: EXISTINGINSTALLDIR, Signatur: Locate_EXISTINGINSTALLDIR
AppSearch: Eigenschaft: EXISTINGIPODINSTALLDIR, Signatur: Locate_EXISTINGIPODINSTALLDIR

in case the german language causes problems with the analysis i tried to translate it into proper english:

MSI (c) (A0:08) [21:33:37:187]: Note: 1: 2330 2: 23 3: C:\Programme\iPod
MSI (c) (A0:08) [21:33:37:187]: Transforming table Error.

DEBUG: Error 2330: Error getting file attributes: C:\Programme\iPod. GetLastError: 23
During the installation an error occured. Maybe there is a packet problem. The error code is 2330. Arguments: 23, C:\Programme\iPod,
AppSearch: Attribute: EXISTINGINSTALLDIR, Signature: Locate_EXISTINGINSTALLDIR
AppSearch: Attribute: EXISTINGIPODINSTALLDIR, Signature: Locate_EXISTINGIPODINSTALLDIR

I hope this helps...
It would be very nice if you help me, otherwise i see no other way than formationg windows...and i hate that...thats why mac is better -.-

however plase help me and if it helps i can send u the hole logfile. =)

thank alot!

moe