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29551 Views 59 Replies Latest reply: Feb 18, 2008 1:45 PM by blakegeee
Currently Being ModeratedAug 12, 2007 1:58 AM (in response to bigfootmedia2)No. You will have to contact AppleCare to arrange for a replacement drive.Mac Pro 2.66 Ghz; MacBook Pro C2D 2.33 Ghz; MacBook Pro 2.16 Ghz, Mac OS X (10.4.10), Intel iMac C2D 17 "; MacBook 2.0 Ghz; 30 GB iPod Video (Black); iPod Nano 2 GB
Currently Being ModeratedAug 15, 2007 1:24 AM (in response to Kappy)It is weird that the prior thread on this topic has been locked without any resolution.
This is STILL a problem, and Apple hasn't come up with an official response.
My SuperDrive has been totally dead ever since the SuperDrive Firmware Update 2.1 was installed. I am two months out of warranty - but this is very clearly a known issue caused by a faulty update from Apple.
I took my MBP into the Apple Store a few days ago, and the Genius told me that he "expected that Apple would ultimately handle it" - but for now there was nothing he could do.
I wonder how long I am supposed to go without my drive working?
Apple - are you listening?
- chrisMacBook Pro, Mac OS X (10.4.10), 2.16GHz
Currently Being ModeratedAug 15, 2007 2:14 AM (in response to radven)As I told you contact AppleCare about it. I did, and the drive was replaced.Mac Pro 2.66 Ghz; MacBook Pro C2D 2.33 Ghz; MacBook Pro 2.16 Ghz, Mac OS X (10.4.10), Intel iMac C2D 17 "; MacBook 2.0 Ghz; 30 GB iPod Video (Black); iPod Nano 2 GB
Currently Being ModeratedAug 15, 2007 1:29 PM (in response to Kappy)I've tried contacting AppleCare. I just spent nearly an hour on and off hold with them, eventually reaching a "Senior Product Specialist"...
He is now escalating the problem up to engineering, and I can expect to hear back from him in about five business days. Egads.
Apple needs to figure out some sort of standard and official response to this issue.
- chrisMacBook Pro, Mac OS X (10.4.10), 2.16GHz
Currently Being ModeratedSep 21, 2007 4:58 PM (in response to zrcgiron)Yup.... I'll join the list. Superdrive just started failing. Pop a disc in... it spins for a bit and throws it out. Anyone have knowledge on how Apple are dealing with this problem?MacBook Pro 17", Mac OS X (10.4.10)
Currently Being ModeratedSep 22, 2007 8:29 AM (in response to Nick Jackson2)Add me to the list, my Matshita has died too, I can read (original) discs, but no copies/backups and I cannot write any discs since the firmware update.
Please sort it out Apple.MBP C2D 2.16 / Powermac G5 1.6, Mac OS X (10.4.10)
Currently Being ModeratedSep 22, 2007 9:25 AM (in response to bigfootmedia2)I have had 4 optical drives in my mbp in the last 6 months. All covered by warranty though. Still...not right.MBP C2D 2.16 3gig ram, Mac OS X (10.4.10)
Currently Being ModeratedSep 22, 2007 12:03 PM (in response to Luke.Andrews)yea that update killed my drive as/well
i have to get in to see a genius ,
and get it replaced ,
before my one year runs out ,
calling mon. morningMBP 2ghz
Currently Being ModeratedSep 23, 2007 10:38 AM (in response to bigfootmedia2)I created a movie in imovie - went to idvd to create a disk img so that I could burn 20 dvds of a wedding and 10 of another. The dvds are crashing in the middle and now,I am getting an error message and can't burn at all.
my software updates are all in order. Do I need to blame the dvd burner or the image? I need reliability.. can't sell defective dvds.
please advisemacbook pro, Mac OS X (10.4.10), 2.16 Ghz 1GB 667 MHz Ram
Currently Being ModeratedSep 23, 2007 11:01 AM (in response to fhspod)I am not sure that continuous burning will work on a MBP. Burning DVDs is a rather temperature sensitive thing and you may be overheating the drive and/or the disks themselves.
I have some "flaky" DVDs that will play in a cold DVD player, but when the player and disk warm up, I get errors, and this was a kind-of commercial disk. I copied the disk and now it plays fine.
My point is that temperature might be your problem. Try another machine or see what happens after shutting it down for an hour and then starting again.Dual G5, MacBookPro 15, MacBookPro3,1 17 Core2Duo, Mac OS X (10.4.10), BC1.3 Vista Ultimate 64-bit
Currently Being ModeratedSep 23, 2007 11:39 AM (in response to nerowolfe)The MacBook Pro is an amazing machine, at least the guts of it are. I think Apple needs to test things out a lot more before they jump on releasing it. This will be the last time I buy something first generation from Apple. I spent $3000 on this machine. The case is warped from the heat. The machine gets way too hot for my liking and now my superdrive doesn't work. The lid has never closed properly. Always a gap. Apple are amazing at sales and marketing but I must say their customer care and service *****. Their website support is a joke really. Great that we can talk to other customers, compare problems etc.... But where's Apple in all this? Where's an email link for advice on what to do or troubleshooting...Specially with 'KNOWN' problems. I really don't have time to sit on the phone trying to get through nor can be without my computer. It's a big part of my income. Apple Care .... Underwear.... This machine has design faults. I don't need a 'Genius' to tell me that. All we need is a simple procedure identifying the drive fault and then a very simple procedure in fixing it. All layed out as a 'recall' or Protocol on this website, in plain English for everyone to see. Spending hours on this site, trying to find out why my drive doesn't work has been a complete waste of my time. All along Apple has known about the firmware update frying drives... Thanks guys!MacBook Pro 17", Mac OS X (10.4.10)
Currently Being ModeratedSep 23, 2007 12:57 PM (in response to Nick Jackson2)Sadly, as companies get big they tend to ignore their base. "The customer is always right" is only applicable for start-ups and small businesses.
Apple is now working with MS?
And most, if not all Apple products are made in China. 'Nuff said about that.Dual G5, MacBookPro 15, MacBookPro3,1 17 Core2Duo, Mac OS X (10.4.10), BC1.3 Vista Ultimate 64-bit
Currently Being ModeratedSep 25, 2007 3:40 AM (in response to bigfootmedia2)I had the same problem. I went to an Apple Store here in the Philippines and they told me to call Apple Care since my MacBook Pro is out of warranty. They granted me an exceptional warranty/customer satisfaction exception and they replaced my Matshita UJ-857 with a brandnew one. My previous Superdrive's revision was changed to HAEA and now it's back to HAE4.
Thank you Apple.:)MacBook Pro, Mac OS X (10.4.10), Intel Core Duo, 2.0 GHz, 200 GB HDD, 2 GB Memory