8 Replies Latest reply: Oct 5, 2007 8:15 AM by twarwick2
crusty-flanders Level 1 Level 1 (0 points)
I've been using itunes on my laptop for ages and since i've installed the latest version, I get the following message:

CD Burner: No Supported Disc Burners Found

I've removed itunes and installed an older version but still get the same message......... it seems strange as i've been using it for about a year without any problems up till now............

can anyone help!

I can use my Roxio Media Creator 9 OK?

Dell Inspiron 6400, Windows XP
  • b noir Level 9 Level 9 (72,020 points)
    Could you post your DVD/CD diagnostics for us please?

    Put a music CD in each of the drives. Then in iTunes, go "Help > Run Diagnostics", select DVD/CD diagnostics, and paste the complete results into a reply.
  • TC15 Level 1 Level 1 (0 points)
    This is mine. Can you help?

    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Hewlett-Packard Presario R3000 (PC777AV)
    iTunes 7.4.2.4
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0), Iviaspi (1.0.0.0), Pfc (2.5.0.204),
    UpperFilters: GEARAspiWDM (2.0.6.1),

    Current user is an administrator.

    Video Display Information:

    ATI MOBILITY RADEON 9000/9100 IGP

    Connected Device Information:

    Disk drive, FUJITSU MHT2080AT PL, Bus Type ATA, Bus Address [0,0]
    Disk drive, WD 5000KS External USB Device, Bus Type USB
    CD-ROM Drive, HL-DT-ST DVD+RW GCA-4040N, Bus Type ATA, Bus Address [0,0]

    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    Force Optical Power Calibration before burn is turned on in the preferences.

    The last failed audio CD burn had error code 4261(0x000010a5). It happened on drive D: HL-DT-ST DVD+RW GCA-4040N on CDR media at speed 16X.
  • Caddis Fly Level 1 Level 1 (0 points)
    I AM ALSO HAVING THE SAME PROBLEM.
    Microsoft Windows Vista Professional (Build 6000)
    Gateway FX530XM
    iTunes 7.4.3.1
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    UpperFilters: GEARAspiWDM (2.0.6.1),

    Current user is an administrator.

    Video Display Information:

    NVIDIA, NVIDIA GeForce 7600 GS

    Connected Device Information:

    Disk drive, HDT722525DLA380
    Disk drive, HDT722525DLA380
    Disk drive, Generic USB CF Reader USB Device
    Disk drive, Generic USB MS Reader USB Device
    Disk drive, Generic USB SD Reader USB Device
    Disk drive, Generic USB SM Reader USB Device
    Disk drive, HP Photosmart 8400 USB Device
    Disk drive, HP psc 2210 USB Device
    CD-ROM Drive, ATAPI DVD C DH48C1P ATA Device, Channel 0, Target 1, Lun 0
    CD-ROM Drive, HL-DT-ST DVD-RW GSA-H11N ATA Device, Channel 0, Target 0, Lun 0
  • newcleardays Level 1 Level 1 (0 points)
    Mine is doing the same thing. Have been using this for years. Last several months I updated and now it doesn't work. I won't be buying anymore music on iTunes until this gets fixed. Here is my info:

    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Inc. Precision WorkStation 380
    iTunes 7.4.3.1
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: Pfc (2.5.0.202), Cdr4_xp (5.3.4.21),
    UpperFilters: pwd_2k (5.3.4.59), Cdralw2k (5.3.4.21), GEARAspiWDM (2.0.6.1),

    Current user is an administrator.

    Video Display Information:

    NVIDIA Quadro FX 3450/4000 SDI

    Connected Device Information:

    Disk drive, SAMSUNG HD080HJ/P, Bus Type ATA, Bus Address [0,0]
    Disk drive, TEAC USB HS-CF Card USB Device, Bus Type USB
    Disk drive, TEAC USB HS-MS Card USB Device, Bus Type USB
    Disk drive, TEAC USB HS-SD Card USB Device, Bus Type USB
    Disk drive, TEAC USB HS-xD/SM USB Device, Bus Type USB
    CD-ROM Drive, TSSTcorp CDRWDVD TS-H492C, Bus Type ATA, Bus Address [0,0]

    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
  • jenni0412 Level 1 Level 1 (0 points)
    I am having the same problem and have been for months now...IT IS DRIVING ME INSANE! Ever since I got the newest version of iTunes I have been getting the "Disc burner or software not found..." error. I have tried looking at post of the forums for answers, calling apple, e-mailing apple, etc and still have not found an answer...I hope that someone can help me because apple sure doesn't seem to want to...here is my info...
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    GATEWA SR84510A
    iTunes 7.4.3.1
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    UpperFilters: GEARAspiWDM (2.0.6.1),

    Current user is an administrator.

    Video Display Information:

    Intel(R) 82845G/GL/GE/PE/GV Graphics Controller

    Connected Device Information:

    Disk drive, HDS728080PLAT20, Bus Type ATA, Bus Address [0,0]
    Disk drive, Generic USB CF Reader USB Device, Bus Type USB
    Disk drive, Generic USB MS Reader USB Device, Bus Type USB
    Disk drive, Generic USB SD Reader USB Device, Bus Type USB
    Disk drive, Generic USB SM Reader USB Device, Bus Type USB
    Disk drive, ST912082 1A USB Device, Bus Type USB
    CD-ROM Drive, ATAPI CD-RW 52X24, Bus Type ATA, Bus Address [1,0]
    CD-ROM Drive, HL-DT-ST RW/DVD GCC-4481B, Bus Type ATA, Bus Address [0,0]
    CD-ROM Drive, AK5454O OKJ249F SCSI CdRom Device, Bus Type SCSI, Bus Address [0,0]

    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    E: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    K: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
  • moondah Level 1 Level 1 (0 points)
    I had the same problem with my 64 bit Vista machine. Apple use third party software for CD burning, to solve the problem I downloaded 64 bit drivers from www.gearsoft.com. Apparently Apple do not install the 64 bit drivers with iTunes. It may be worth visiting the gearsoft site and download the applicable drivers for your machine. They also give instructions on how to remove old drivers from the registry. So I would remove the old drivers and try the ones from gearsoft.
  • moondah Level 1 Level 1 (0 points)
    Sorry URL should be www.gearsoftware.com
  • twarwick2 Level 1 Level 1 (0 points)
    Thanks for the tip Moondah!

    The Gear Sofware drivers fixed my problem on Windows Vista x64.

    Terry