G4 Tower: Doesn't power up!

I have a blue and grey G4 tower. It has sat at work for about 4 years and only been used half dozen times. So I took it home and have been happily using it for about 3 months. I got a Virgin Media broadband account and all was fine till the other day when (I believe) I shut down the mac ok but I lost the phone connection at the same time. I am getting the phone connection restored but it is possible a mains spike caused the problem as I remember shutting down the mac, switching the monitor off and then walking away. Just before i left my flat I noticed the mac was still on (it shouldn't have been) so I powered the monitor on and then shut the Mac down. now it won't start, either using the large 'power' button or the small 'reset' button. The mac IS 4 years old but has hardly been used. SOmebody suggested I clean the PSU unit but I looked and even the fans are still pretty clean. the inside of the Mac is spotless. SOmebody else suggested maybe there is a battery that has run out. I remember old Macs used to have a battery for storing time but surely this wouldn't stop it powering up?

The only other thing I noticed is that there is a small silver, braided wire with a funny 'nipple' connector on the end (in brass I think) which looks like it is disconnected from a point near the power button, but then again it could be just meant to be disconnected (ie ready for secondary media like DVD which this Mac doesn't have etc). I couldnt' see anywhere this could be connected.

Can anybody help? I have had macs for years and I have never had one just refuse to start before, especially one so little used - they usually soldier on for years. I do not have access to a manual or diagrams of what should be inside.


Oh I forgot to mention, the Monitor gets its power from the Mac and its light is on, which shows that power IS getting to the Mac)

G4 and G3, Mac OS X (10.4)

Posted on Aug 13, 2007 6:39 AM

Reply
27 replies

Aug 13, 2007 7:21 AM in response to stevem12

Yes, those internal batteries, if depleted, can stop a G4 from starting up. 4 or 5 years is about their lifespan.
I would check it first. When mine went, I had no response from my Mac at all; just a light on my power button; absolutely no boot at all.
Check out things in Texas Mac Man's tutorial on the subject. His tutorial is a little dated (don't believe it even mentions G5's) but the info in it, except SMU not being included, still applies.

Cheers!
DALE

Aug 13, 2007 7:37 AM in response to stevem12

The only other thing I noticed is that there is a small silver, braided wire with a funny 'nipple' connector on the end (in brass I think) which looks like it is disconnected from a point near the power button, but then again it could be just meant to be disconnected (ie ready for secondary media like DVD which this Mac doesn't have etc). I couldnt' see anywhere this could be connected.

That's the antenna for the optional Airport card. There should be a plastic clip to hold it out of the way.

Oct 4, 2007 5:31 AM in response to stevem12

Dale or anybody else. I replace the battery and still it doesn't work so now I am going to check the power supply is working (which i suspect it isn't). Does anybody have instructions how to take the power supply out for testing or how to actually physically do the test. I have the tutorial at:
http://www.geocities.com/texas_macman/pram.html

but would appreciate some help on how to get at the connector pins.

Also, does anybody know where to buy power supplies?

Thanks
Steve

Oct 5, 2007 3:22 AM in response to Don Archibald

Hi Don
Last night I checked the power connector to the mother board and this is 22pins so my mac must be a Gigabit/Ethernet model. That's the only way I can find to differentiate - none of the mac documents or cds tell me which model and it doesnt' say anywhere on the case. I had it for years but never used it till recently.

I am guessing that the way to test it is to unplug the power supply from motherboard and use this plug (22 pins) to do the testing. Am I right? If so, I have one other question. How the 'ell do I get the connector undone? It seems to have a long tab on one side but levering this towards the connector or away does not seem to make it loose. I don't want to pull it too hard cos I don't want to crack the motherboard or do some other damage.

Oct 5, 2007 6:50 AM in response to stevem12

Hi, Steve -

This Apple KBase article has a bit more info about testing the power supply in a G4 (Gigabit Ethernet) model -
http://docs.info.apple.com/article.html?artnum=95064

I've never removed nor disconnected one, so can't give advice on what to wiggle, shove, or pull in order to get the connector loose. I do recall on connectors on other devices that in some instances a latching lever-like thing on the side of the connector had to be pried outward, which then allowed the connector to be worked off of the socket.

Perhaps someone else who's done that before will respond with hands-on advice.

Oct 5, 2007 10:38 PM in response to stevem12

Hi Steve!

I just bumped into your thread and I'm hoping that for now, at least, you still haven't managed todisconnect your PSU harness at the logic board. Unless you're bench testing the PSU with a resistance connected to the wiring, it's bad practice to energize it with the harness disconnected. Doing so can burn out the PSU in a very short amount of time.

Test the PSU using the link that Don kindly provided, but do so with the PSU installed and connected to the logic board. Insert the voltmeter probes into the wire side of the connector at the logic board, inserting them into the appropriate wire sockets right alongside the wires. Toward the end of each wire is a metal pin connector which you'll want to insure to make contact with. (Please note that after each test in the linked testing procedure, Apple advises to retest if you don't get a reading the first time. I take this as a double check to insure that probe to pin contact was made.)

I'd start by using the voltmeter set to AC voltage and first test for normal line voltage at the wall receptacle. If normal, connect your power cord to it and test for line voltage at the female end of the cord. If normal, connect the power cord into the Mac, switch the meter to DC voltage, open the side door, and insert the positive (red) probe into pin socket #22, which should be the white wire at the end of the connector for your Mac model. Insert the negative (black) probe alongside pin socket #11, which should be the black wire at the same end of the connector, just across from #22. This should produce a reading of +28 volts, which is the required trickle charge output for an energized power supply on a Gigabit Ethernet or Digital Audio Mac. If the reading is zero, retest to insure your probes indeed made good contact. If your probes are thick or you're unsure that you made metal to metal contact, you might use two straightened paper clips (much thinner) to insert alongside the wires, being careful not to touch them to each other or to touch both of them at the same time with a single probe, creating a short circuit. Then probe the protruding paper clips. If the reading is then still zero, the PSU is defective.

Regarding removing the connector... There's a plastic protrusion at the middle of the backside of the connector which you must press in near the top of the connector to release it from where it latches on a mating part just above the logic board. The harness connector should then pull straight up and off. If it's stubbornly stuck, then I'd first completely de-energize the Mac by unplugging the power cable, removing the internal battery, depressing the front power button for a few seconds, and then allowing the tower to sit for thirty minutes or so to insure that the logic board capacitors are discharged. Then try using a pair of pliers to grasp and carefully pull upward on the connector while depressing the top of the latch I spoke about. That should help you free it. If it still won't loosen, you might try spraying an aerosol dielectric electronics cleaner into the connector, wait a minute or so, then try the pliers again. If, instead, the problem is that the latch doesn't release at the bottom, try inserting a small tool between the connector body and the latch and gently pry the latch outward at the bottom just a tad. It only needs to move less than an eighth of an inch to release it. Then pull the connector straight upward.

Gary

Oct 8, 2007 5:43 AM in response to Majordadusma

Thanks Majordadusma. Well I wish I had read your post before I tried it or somebody else had been able to tell me that. But honestly I am pretty sure the power supply was finished anyway cos if you read the approved route to test it, they say if you DO get the 28 volts to power the mac up. Otherwise you need a new PSU. Well there was no power to power mine up so I guess it was burned out anyway. But we will never know for sure now! Still it may be very useful to the next person who comes along. I did manage to get the plug undone. I need a new power supply so I will now attempt to get one on eBAY. By the way there seem to be several types available for G4 Gigabit/Ethernet: Apple G4 Sawtooth Power Supply 614-0096 20-pin, PowerMac G4 Quicksilver Power supply
Any idea which one I want?

I think maybe this is the one:


Power Mac G4 Quicksilver 2002 344W Power Supply 22 pins

I am a bit concerned to get the right one cos there is a tower G4 and the Cube G4 and I believe there are 2 different wattages available - one which runs a little cooler?

and anywhere in UK I could get one?

Steve

Oct 8, 2007 11:10 AM in response to stevem12

Steve,

I really believe that your power supply was dead from the start.

If you have a blue and white colored G4 with a 22-pin PSU connector, then you need a 338 watt Gigabit Ethernet G4 or Digital Audio G4 power supply, either of which will work in either model. (Here are the Apple Assembly numbers: 614-0112, 614-0120, 614-0137. You might use them to Google for local sources.) The PSU you pull from your Mac should have a label with specs on it, too, if it's still readable.

BTW, you can easily pinpoint which of these models you actually have by counting the number of expansion slots inside. The Gigabit Ethernet Mac has four (1 AGP and 3 PCI slots) and the Digital Audio Mac has five (1 AGP and 4 PCI slots).

Forget about the QuickSilver PSU. It has a 22-pin connector but also has an additional 4-pin connector to the logic board. Additionally, it's trickle charge output is +25 volts (rather than +28v) and it may have a different form factor which may not fit into your tower properly...

Here are two links for the units you can use, which should help you better identify what you're looking for:

http://hardcoremac.stores.yahoo.net/pog4diau66.html

http://hardcoremac.stores.yahoo.net/pog4posu33.html

Note that the type of extra port for a monitor plug, which is furnished on one of the units listed, may be significant, depending on the country for which the PSU was manufactured. (This port is not essential, though.)

Perhaps someone from UK will chime in with a good local source you might use. Rodney Culling probably knows of some.

Gary

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G4 Tower: Doesn't power up!

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