10 Replies Latest reply: Sep 4, 2007 5:03 AM by Sandy W
Chops69 Level 1 Level 1
I get the following message when I try to access the store:

"iTunes could not connect with iTunes store. The network connection was reset.

Make sure your network connection is active and try again."

I can access the internet and other websites.

Can anyone help?

Power Mac G4, Mac OS X (10.4.8)
  • DootieDay Level 1 Level 1
    Get the same thing. Tried updating to latest iTunes version and still no. Restarted, rechecked network connections and checked keychains. Still no. Could not access iTunes from my PC either.
  • Sammie-iron Level 1 Level 1
    The same thing here....
    seems to be a server-problem...
  • St. Andrew Level 1 Level 1
    I am able to visit the iTunes store and purchase new music/videos and successfully download new purchases, but the "check for purchases" button is not working. I am receiving the same error that has been reported by other users in this thread: "iTunes could not connect with iTunes store. The network connection was reset. Make sure your network connection is active and try again."

    I currently have 42 downloads in my queue, all of which are videos from the MLB season pass. This message appears before the "downloads" even appears on the lefthand side, so I'm not able to stop any of the downloads (pause or restart) since it never gets past checking.

    Internet service provider (ISP): Mediacom
    The type of Internet connection - Cable Modem
    Computer: Mac OS 10.4

    I have followed Apple's support tips: I have no web accelerators, firewalls, ad filters or virus protection software running. I have also repaired permissions and keychains. This has only happened since I upgraded to the latest version of iTunes on my Mac, but that could just be coincidental.
  • Chris CA Level 9 Level 9
    Quit iTunes.
    Go to the folder *iTunes/iTunes music* and delete the folder Downloads.
    Restart iTunes, then *Check for purchases*.
  • keljen26 Level 1 Level 1
    I've been having the same problem for about a month now. I've tried everything Apple recommends and everything above that other posters have recomended, and nothing worked. I keep getting that error message, even though I've done everything that is supposed to solve this problem. The only thing I haven't tried is the earlier poster's suggestion to go to the itunes/itunes music folder and delete Downloads b/c I can't FIND the iTunes/iTunes music folder on my computer (I use Windows XP). Can anyone help? This is starting to drive me insane.
  • Chris CA Level 9 Level 9
    *My Documents/My Music/iTunes/iTunes music/Downloads*.

    If it's not there, open iTunes prefs -> Advanced.
    Tis will show you where the *iTunes music folder* is located.
  • Sandy W Level 1 Level 1
    I posted this thread which may help you. There were SOOOO many people asking the same thing in different posts that I just posted my own. This SHOULD fix the problem but don't get mad if it doesn't fix it. Hope it helps!

  • kaytel Level 1 Level 1
    *hey everyone,*

    *i have not been able to access the Itunes store either and for a while now. I have tried everything that i saw on the support page and was told over the phone. i even tried to back up things and do a complete re-boot of the computer operating system and i still get the same problem. i can't even sign in to the store to change anything at all. i have also updated the program and nothing. i really need help because of the the problems that i have had i lost all of the music and videos that i downloaded from Itunes that i want to get back really bad. if anyone can help help please and thank you in advance.*
  • Sandy W Level 1 Level 1
    kaytel, did iTunes allow you to re-download your iTunes Library?? If so, it could be happening b/c of how many downloads they stuck in your Pending folder. This is what happened to me last week. Apple was nice enough to allow me to re-download everything I had purchased from them over the years but they stuck ALL 650 items in my Pending Downloads folder on iTunes. This crashed everything from iTunes to my computer and external hard drives. I kept getting reset and disconnect errors and it was all due to having more than 75 items in my pending folder. Now, I am working with "Jimmy" at the iTunes support and he keeps putting batches of 75 or less in my pending folder. Nothing but smooth sailing since and I am now able to enter the store and access my account again. I would contact iTunes support and ask them how many downloads are in your pending folder. If this sounds like it may be happening to you, refer them to my post. Good luck!