Photoshop CS3 causing new iMac to hang

Hi Richard,

I've been experiencing the very same, and then upon restart, a permissions repair reveals serious directory damage to the disk, fixable only with Disk Warrior.

I tried everything to sort this out... and think I may have cracked it when I unplugged my empty iPod dock! It was an old 3rd gen. dock, and I think the iMac didn't like it sat there empty.

Things seem to be working ok for the moment, touch wood. Is there anything other than keyboard / mouse on your USB ports?

Hope that helps,
Scott

Not to dismiss your problem by any means, I thought I'd report my experience since I'm running PS CS3 as well. I'm on a 24" iMac and PS CS3 has been running well for me.

In addition to the keyboard and my Epson all-in-one printer (plugged into the back), I have a Logitech cordless mouse whose dock is plugged into the keyboard, and I have a USB 2.0 Maxtor hard drive plugged into the back.

I am getting general problems when I try to use my Belkin usb hub and when I use my usb card reader for any length of time, but I can't see that they have had any effect on running PS CS3.

Like I said - not to dismiss your issue - I just thought it might be helpful to share about my peripherals etc.

Good Luck,
Frank B.

I'm having exactly the same problems.

I've just disconnected all of my unattached cables and Im gonna see how it goes.

Failing that, I've got an extra 1Gb of RAM on its way to me - so I'll see if that helps!

Have you looked inside system.log?
I have the same type of hung (connecting with ssh everything works, just the GUI is frozen) opening iTunes.
Just after the GUI hunged the message log starts with:

** ASIC Hang Log Start **

Message was edited by: Eugenio Sighinolfi

Looked through my system.log.

Got quite a few of the ASIC Hang Logs.
No idea what they mean though!

PS: Just found this:
http://metastatic.org/text/Concern/2007/08/20/instant-review-aluminum-imac/

Message was edited by: Steven Griffin

I'm Having the same problem, have you solved it? I have a 20" iMac with 1GB of RAM and sometimes when I'm browsing pictures on Bridge and double click one to open it in photoshop my computer hangs. No dock, no menu, nothing, I have to turn it off.

Have you find a solution?

I was just thinking about upgrading to CS3.. but it seems like there's still a few problems with it. I wonder if I should wait now... hm.

nataliejwong wrote:
I was just thinking about upgrading to CS3.. but it seems like there's still a few problems with it. I wonder if I should wait now... hm.

It seems that the problem is the imac software update v1.1. CS3 was running great before the update.

I have the new iMac and using CS3 design premium and have had not one issue at all no freezing no hanging no crashing. Very strange I am reading all these posts about issues with the nee iMac and I have had not one issue! Mine is loaded from finalcut to protools and not one issue.

Something strange is going on!

Mine was crashing all the time before the update - was having to hard reset 2-3 times a day.
Yet after updating to imac software update 1.1 it seems fine, haven't had 1 crash!

I use the CS3 package professionally and have no trouble but it needs more than 1GB RAM, imo. I wouldn't go near it with less than 2GB and am considering doubling that as my current files are huge and my machine is sluggish with them. IMO there is no such thing as too much RAM for Illustrator and Photoshop. Even InDesign likes more than 1 to be totally happy.

Hi, quite aside from the forum, my last name is Jacobson..L

I've been running the CS3 master suite and the only problem I've had is with Flash. Though Flash is a notoriously buggy program and freezing wasn't the only glitch I've had with it. I'm also on the older white intel imac so the 1.1 update isn't an issue. But so far my experiences with photoshop on the imac have been just fine.
I don't know if it matters, but right now i have my keyboard, mouse and intuos tablet connected to the computer USB ports and my all-in-one canon printer connected to the keyboard. They all seem to be working together happily.

I have exactly the same problem on the two new iMacs we have at the office.

Using Photoshop CS3 (although it did happen when using Fetch once - Photoshop was on in the background though) it will often freeze the machine... the pointer still moves (and will sometimes turn to the spinning beach ball) and iTunes still plays. In fact, the keyboard controls for volume still work as well.

It's irritating as my old G4 733 worked like a dream (well, apart from it being slow!)

I've called Apple and they've run through the usual stuff; PRAM, Hardware test, Disk verification... all seems fine though.

I'm reluctant to send the machines for repair as we use them all the time and when they're crucial for the business, we can't afford to send them away.

I also thought it might be my iPod dock connected, but without an iPod in it, but I've had crashes even when it's disconnected.

The new Airport Extreme's wireless connection seems dodgy as well, but that's another story...

Andy