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sneakymartian Level 1 (0 points)
I'm trying to upgrade to a more recent version of itunes but when I open the installer I get the error message

'Invalid Drive: F:\'

I have an external drive which is drive 'G', but no 'F'. Tried upgrading with my ipod connected, thinking this might be drive 'F' but still no go.

I've not had this problem before when upgrading.

Thanks in advance for any help.

Windows XP
  • lowplainsdrifter Level 1 (0 points)
    i am experiencing a similar problem only mine is Invalid Drive:H:\ i too would like to know how to get the update to instal
  • sneakymartian Level 1 (0 points)
    I've since realised that drive F is actually my iPod.

    Any idea why I'm getting this message even though my ipod is connected?
  • jroberge Level 1 (0 points)
    I am having the same problem. Did this ever get resolved?
  • Peter Hardy Level 1 (45 points)
    I've got the exact same invalid drive F message any solution because i'll have to cancel my touch if I can't use itunes 7.4!.
  • toonz Level 7 (22,360 points)
    Question: Where is the iTunesSetup.exe file that you're running? Do you save it locallly to your computer? (Which I recommend -- don't click run when you get the Internet Explorer dialog, click save, and run it locally from hard drive.) I've seen some interesting problems with this kind of error message if you're not running iTunesSetup.exe from the C: drive.

    If that doesn't help, why doesn't someone collect an installer log and send it to those lazy Apple engineers?

    1. Open a commnd prompt window. (Start menu -> Run. Type in "cmd". Hit return.)

    2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.

    3. Type in a space, then the following line:

    /l*v C:\log.txt

    4. Hit return.

    5. The installer will create a log file:


    You need to send that file to our buddy Roy. Make sure that you include:

    (1) the log.txt file.
    (2) the link to this thread.
    (3) a one line description of your problem, i.e. "Invalid drive message from installer".
    (4) the username that you're using here in the discussion boards.

    Roy is getting a little swamped with messages and needs to make sure he gets all the information. And if he doesn't get that information, the message is just going to get dropped on the floor.
  • sneakymartian Level 1 (0 points)
    Thanks Toonz,

    The installer runs locally from my C: drive, so it's not that.

    Tried your other fix, but; at step 4 when I hit return my computer tries to install iTunes and I get the error message again.
  • toonz Level 7 (22,360 points)
    I want you to get the error message again, sneakymartin. The log should give more detailed information about what file it's trying to open on this mystery drive and that's what I'm looking for. Just run the installer again all the way through and send Roy the installer log.

    Trust me, it's all good.
  • sneakymartian Level 1 (0 points)
    You'll have to excuse my ignorance on these matters, Toonz! I wasn't reading all your instructions correctly.

    The link for 'our buddy Roy' just links back to this thread. Was that supposed to link to an email or am I missing something again?
  • toonz Level 7 (22,360 points)
    Yes, that was a link. Send it to <>.
  • S-W-K Level 1 (0 points)
    I installed iTunes on a 120 GB Western Digital "Passport" external USB drive (Drive L) along with other files. Everything worked with this system, including CD burning of my playlists.

    When the Passport filled up, I bought a 500 GB Western Digital "My Book" external USB drive and moved the music library to this (Drive I). Everything works well except that I can no longer burn CDs of my playlists. I get an error message saying my disk burner or software cannot be found.

    I thought I would upgrade to a newer version of iTunes to remedy this. However, when I attempted to upgrade, I get an "invalid L:/drive" message, although I have disconnected the Passport L drive. Can you help me with this?
  • Peter Hardy Level 1 (45 points)
    toonz - I've opened a command prompt window but it won't let me drag the itunes setup file into it I just get the zero with a strike through it to say I can't move it there.
  • toonz Level 7 (22,360 points)

    You're running Vista. So, you need a couple extra steps. When you launch the CMD Prompt application, you need to right click on it and select "run as administrator". Then you need to type in the path rather than drag dropping. If you have your iTuneSetup.exe on your desktop, type in:

    C:\Users\<username>\Desktop\iTunesSetup.exe /l*v C:\log.txt

    That will have the same effect as drag dropping on XP.
  • Peter Hardy Level 1 (45 points)
    Cheers toonz, i've sent all the info to Roy so here's hoping.

    If I can't get it going then i'll be looking at buying a cheapo laptop or something just to run itunes7.4!.

    Btw it's not just 7.4 I have this issue on, anything higher than the I have now gives me the same message.
  • toonz Level 7 (22,360 points)

    I believe that if you manually uninstall iTunes and Quicktime from the Programs and Features control panel, reboot. And maybe even run the Microsoft Installer Cleanup Utility to make sure all the pieces of iTunes and Quicktime are gone.

    Good instructions for this are in the kb article, Troubleshooting iTunes and iPod Software installation on Windows

    Then reinstall iTunes, I believe you should be good to go.
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