Unable to send email via sbcglobal.net email account on IPhone

IT'S ALIVE!!!!

Today, I went over to the Stoneridge Mall Apple store over in Pleasanton for a couple of their free IPhone workshops. For the first one, there were just two of us and both of us were sbcglobal email users...the stars must have been lined up for that one. We both went through the steps of setting up our sbcglobal email accounts with our Mac instructor (Anny). She got hers up and running, no problems and went on her merry way. I of course kept seeing the same problems over and over again...multiple copies of emails (at the time I had 18 emails in the INBOX but the phone said I had over 100!), unable to send emails, password problems associated with both the incoming and outgoing mail servers and of course, my favorite problem, being unable to access my account online while it was set up on the iphone.

Anny kept at it and voila, after changing some settings on my sbcglobal account online regarding spam, finding the right combination of incoming & outgoing mail settings and a hard reset of the IPhone for good measure, all is working and right in the world now.

So, for the benefit of any sbcglobal users out there who may have IPhones and are having trouble, try this. It worked for me, it may work for you. I can send emails, I can receive emails via the mail feature on the IPhone (I can't see my folders from the account but I'd rather be able to send & receive emails than worry about seeing folders!!!)

1) On your sbcglobal account online via your desktop/laptop, from your mail page, click on "Options"
2) Then click on "POP Access and Forwarding"
3) On the next page, make sure that you check "Web and POP Access"
4) Then check "I don't want to receive any messages that SpamGuard thinks are spam"
5) On your IPhone, use the following settings:
Incoming Mail Server pop.sbcglobal.yahoo.com (I was told by AT&T to use pop.att.yahoo.com)
Outgoing Mail Server pop.sbcglobal.yahoo.com (again, I was told to use pop.att.yahoo.com)
Make sure you enter your username and password for both server settings, even though the outgoing one says "optional"
Once the account is verified, then go to ADVANCED and set Incoming SSL to "ON" and Outgoing SSL to "Off"

This, and I say this in the nicest possible way, lowly retail clerk was able to do for me what at least 10 Apple technicians couldn't (and probably about the same number of AT&T technicians). I made a point to track down Anny's manager and tell her that she had solved my problem.

Regards,

Vicki AKA Miaocherie

Hello Bonnie,

I used those mail server settings yesterday but not sure if I had Mail SSL - ON.

I'll try that again today...

And since I can't edit my old post, here are the issues I had specifically with both email accounts I was able to address for my sbcglobal email:

For the username@sbcglobal.net@yahoo.com account....I could see all of my folders (just as if I was on a browser reading my email) but I couldn't send any mails (the iPhone made the sound as if the mail was sent but it never got to the other end).

For the username@sbcglobal.net account....I could no longer see any of my folders but my emails were duplicated (as I said this was probably because there were two accounts) but I was successfully able to send emails from the iPhone.

What I'm looking for help on is to be able to send emails from my sbcglobal.net account and also see all of my folders.

Thank for whatever help you can give me...

Regards,

Vicki AKA Miaocherie

Hello everyone,

I just worked with about my 8th Apple Technician and while it's not the perfect solution, we were able to come up with a temporary workaround (and this guy is off trying to figure out how to fix this issue completely). So for folks who may be having similar problems with not being able to set up an sbcglobal email account or not being able to send emails if you are successful, here you go:

While on the phone with yet another Apple Product Specialist, I signed up for a FREE YAHOO account and after several password attempts (make sure you use all lowercase letters, no numbers, no special characters...I know it isn't the securest way of creating a password but this hopefully is only temporary!), I finally got the IPhone to validate and recognize it. Then he helped me set up a POP mail account on my Mac Mailer for my sbcglobal.net. Then we created a rule in the Mac Mailer where mails sent to my sbcglobal account would be forwarded to my new free YAHOO account. When I sent a test email from my corporate email account to my sbcglobal account, while it wasn't exactly instantaneous, it did finally get to my Yahoo account and I was able to view it on the IPhone. The last test is sending emails from my YAHOO account. If that doesn't work, I guess I can go back to reading my sbcglobal emails via Safari on the phone until AT&T/SBCGlobal and Apple get their acts together enough to get this issue solved.

Regards,

Vicki AKA Miaocherie