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AppleTV no longer appearing in iTunes. Suggestions?

Let me start off this post by saying that I work as a computer programmer, so I'm not unfamiliar with following support guides, etc. So with that said, please don't tell me to follow Apple Support for this, as I've done every single step out there.

I have a new AppleTV connected to my TV via HDMI. Everything was up and running just fine, I had over 100 gigs of music synced up to it, and then, after the latest iTunes 7.3 upgrade, it stopped recognising the device.

I have tried everything at this point, short of completely reinstalling the OS.
Closed & reopened iTunes, check.
Reinstall iTunes, check.
Restart computer, check.
Reboot router, check.
Try a different router, check.
Force DHCP release & renew, check.
Restore ATV to factory spec, check.
Pick new iTunes library, check.
Turn on port forwarding for UDP 5353, etc., check.
Place computer in DMZ, turn off all anti-virus & firewalls, check.

It just never shows up.

ATV gets on my network just fine, I can watch YouTube videos & movie trailers without a hitch, I've tried resyncing to a new iTunes library, etc., it simply doesn't work.

The only thing that has changed is iTunes, and since I cannot find an older copy, I can't try an older version to see if it appears in iTunes prior to 7.3.2 again.

Any suggestions? I am simply out of ideas and have spent hours trying to figure this out. I'm at the point where I'm about to either defenestrate it or sell it on eBay.

Windows XP Pro

Posted on Aug 21, 2007 9:26 AM

Reply
10 replies

Aug 21, 2007 4:37 PM in response to Brad_in_Austin

Hi Brad,

I saw that thread previously, unfortunately it didn't help me.

When I go to the Sources menu on ATV, my options are "Connect to new iTunes" and "Syncing". If I select the latter, per your instructions from AppleCare, the only option I get is, "Turn On Syncing". If I select that, I get a new passcode to enter into iTunes, but ATV never appears in iTunes to enter in that code.

I do not have "Change iTunes Library" as an option.

Furthermore, the ATV tab under iTunes Preferences does not have an ATV listed in the "The following ATVS are allowed to connect to iTunes" menu.

I am at my wits end with this device, I simply haven't the patience for trying every possible combination of activities to try and make this work.

Anyone interested in a 160 GB AppleTV? 😟

Aug 25, 2007 4:19 PM in response to mpalumbo

I'll join this problem...no problem until 7.3.2...did everything as did mpalumbo......called apple and since i didn't have applecare and bought this more than 90 days ago, the tech guy who was very nice, spent 20 minutes telling me where i could look for a solution....i think that iTunes is the problem since the same thing happened to my iPhone after upgrading iTunes....the few times i have tried to use apple tv has been basically a waste.....i've reset everything at least two times....not updating the appletv and if i could get 7.1.1 of iTunes i'd reinstall that in a minute. everythiing worked then. sorry i was not any help...just ranting

Sep 8, 2007 5:12 AM in response to John Crawford6

Hi, I am not sure if I can shed any light on this but I had a network issue with my ATV and was finding it difficult connecting with iTunes etc so I made the big mistake of going into iTunes and selecting "remove apple tv" from the preferences.

Ever since I did this, AppleTV is gone!!!

I am still trying to work this out as you are - I am wondering if there is some kind of security issue where it blocks the MAC address for the AppleTv that I have removed?

Sep 8, 2007 6:20 AM in response to John Crawford6

I followed these instructions as posted on another thread (link above):

+"1. From the main AppleTV menu, go to Sources.+
+2. Select Synching.+
+3. Select Change iTunes Library, then Continue.+
+Disregard the warning about it wiping out the content on your AppleTV.+
+4. Write down the new number code, go back to iTunes, and presto, your AppleTV now appears in the DEVICES list in iTunes."+

After step 3 the TV reappeared in iTunes. I tried to sync but a message said that the TV was busy.

I quit out of iTunes, restarted it and lo! TV had reappeared and I was able to sync.

All is working OK now.

AppleTV no longer appearing in iTunes. Suggestions?

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